Trigent’s Clutch Year in Review for 2021

Clutch gives Trigent a NPS score of 100%

Businesses depend on reliable metrics and data to make correct decisions. This leads teams to value and invest in tools and services that provide more accurate data. This is why when Clutch informed Trigent, of a new feature that analyzed and summarized all of the activity on our profile for the past twelve months, we jumped on it.

Clutch is an independent market research and B2B review platform. It is dedicated to showcasing the top service providers across industries and regions worldwide. The platform is widely acknowledged for its large collection of data-driven content, verified client reviews, and agency rankings.

We perused the entirety of the year-in-review feature and were happy with a lot of the results that we found. However, one statistic immediately stood out to us as the most impactful to both our reputations and operations. Every one of the clients who wrote a review for us in 2021 recommended us to their friends and colleagues.

While we always did our best to provide high-quality services to all of our clients, we never expected such a perfect referral rate would result from it. We made sure to thank every one of our clients & partners who took the time to write a review on our behalf. Now we repeat those sentiments today as this new information reveals the extent to which their efforts extended.

We also appreciate this new feature that the Clutch team developed for its users. Without it, we would never have known about this important dataset. This only increases the value that our profile provides to our core operations. It also places us in a great position coming into 2022 as it boosts our team’s morals and improves our reputation in the industry.

If you want to discover why all of our clients recommended our services, contact our team to schedule an appointment today. We are confident that our track record speaks for itself and that you’ll be recommending us to your colleagues as well.

IoT Asset Management Solutions for the Media & Entertainment Industry

IoT adoption, coupled with cloud platforms and Big Data analysis, provides the Media and Entertainment industry a significant boost to utilizing their machine and human assets. IoT (Internet of things) refers to the ecosystem of connected smart devices and environmental sensors that track assets, machine or human, across locations. 

Without IoT, asset management solutions are limited by delays and errors in manual data collection, under-utilization of assets, poor maintenance and reporting. This loss translates to a lack of awareness of real-time consumer needs, poor utilization of assets, theft, and limited data to predict overall and personalized content consumption in the media and entertainment industry. 

The Media and Entertainment industry can now make better-informed decisions by harvesting the multiple facets of consumer data such as location, time of day, parallel activities tied to consumption, age group, and region. They can develop more detailed consumer profiles that enable them to target ads and personalize content accordingly, providing higher degrees of satisfaction.

IoT bridges the physical and digital world. In general, it enables Asset management through four layers-

  • Data acquisition
    1. Sensors help detect or measure parameters such as light, sound, temperature, humidity, pressure, biometrics, proximity, acceleration, and GPS.
    2. Smart devices act upon the sensor’s input or capture input by themselves –  smartphones, wearables, smart TVs, gaming consoles, and home automation devices.
  • Data consolidation – Gateways collect and consolidate data from sensors and smart devices and transfer them to cloud platforms using a higher bandwidth. They can communicate using multiple protocols such as cellular, Bluetooth, wi-fi, and Ethernet. They also serve as a security layer for the devices.
  • Data hooks  – IoT platform collects data from the gateways or devices, processes, or directly transfers it to applications on the cloud for further processing, analysis, and action. This ties it to cloud platforms and machine learning.
  • Data visibility – Dashboarding and reporting to understand and utilize the insights to predict the future needs of content.

The meteoric rise in connected devices provides a massive opportunity for the Media industry. Consumers get to control what to watch and when to watch it while the content providers gain rich insights into the consumer’s preferences. Some of the key areas where IoT has contributed to the industry in a big way along with overall asset management  –

  1. Immersive content 
  2. Personalized content 
  3. Targeted advertising 
  4. Asset Management

Unique streaming experiences with immersive content

Let’s take the example of the Entertainment industry in the gaming arena. Augmented reality with the aid of IoT devices such as smartphones, tablets, portable gaming consoles provides the highest form of immersive entertainment. AR integrates real-world elements with the virtual world by superimposing the virtual on the real. 

A classic example of the initial showcasing of the power of IoT and AR is Pokemon GO. The game incorporates the real world through maps and smartphones, with fictional characters across the globe. It caused a stir among all age groups making them run all around town trying to gather Pokemon characters. This was in 2016. 

Today a number of the big brands are building an entire ecosystem around AR, Virtual Reality (VR), and IoT for entertainment. There’s Facebook’s AR Glasses, Microsoft’s Kinect as a motion-sensing add-on for XBOX 360, Amazon AR player, AR Emojis using a phone’s camera by Snapchat, Disney, and more. 

Disney is coming up with some disruptive AR and IoT amalgamation to track and notify guests with helpful information on delays on rides or who the particular entertainment is for, depending on where they are in the park. In the future, Disney, given its resources, could well come up with smart devices for some fantastic AR gamification experiences within the park.

Back to the mainstream world of TV, Smart TVs, streaming by OTT providers, and OTT platforms have revolutionized content watching from watching on a specific day at a particular time when the show is aired to binge-watching an entire series. Chrome casting is another new feature that enables you to watch uninterruptedly across devices, from your phone to your TV, be it the latest TED talks or the latest music trend on youtube.

The future holds unique streaming experiences with immersive live events using IoT devices, VR headsets, AR glasses, and more to huge segmented crowds.

Personalized content with user persona and viewer data

With the increasing number of smart devices, content is largely digital and not limited to viewing or listening at home.  You could be on a walk, cycling with friends, exercising, driving your car back home. For instance, based on your location or activity, the music platform you listen to could provide you with upbeat, soothing, or party music. Wearable devices, mobile phones, tablets, and social media data that can be picked from a household pretty much provide a detailed map of the family’s composition, their preferences and needs, their friend circle, and more. 

OTT providers such as Netflix already create multiple user profiles to engage with a family and not just an individual. Based on what you watch, what ratings you provide, through AI, they can figure out what kind of content you would like in the future and what kind of content demographic you fall under. Content is personalized to the level of an individual in a family using the personas and viewer data. 

Taking the social angle from the Facebook gaming world, Netflix came up with Teleparty to stream movies in sync with friends, each using their account and chatting. This was a big hit since group activities were not possible during the pandemic. This social data is something that Netflix, Disney, and others can use further to investigate group dynamics concerning content and advertising.

Targeted advertising with tailored campaigns

Earlier televisions would show ads to everyone without really knowing whether they were able to reach the target audience. There was no way of filtering it out for whom it was not relevant. 

Today thanks to digitally available content and OTT, Media and Entertainment companies can track consumers across devices. 

Consuming content on devices such as smartphones, tablets, wearables, etc., also aids in providing additional information on users in terms of location, time of day, whether they are moving, exercising, or are stationary. Through the multiple connected devices in a home, we can paint a picture of the family, which helps in targeting ads based on their specific needs.

Based on the data captured through wearables and other smart devices, we can now glean metrics on how many people saw a particular ad across devices and how many converted. Further, such detailed user information helps to tailor impactful campaigns and offers for highly effective revenue generation.

Nuances of IoT asset management solutions

Asset Management, in general, comprises of:

  1. Tracking moving assets – In the case of the Media and Entertainment industry, it could be electronic bracelets used by customers in an adventure park to guide them and give them a richer experience.
  2. Monitoring – Monitoring the health of an asset such as a setup box, checking if it’s connected to wi-fi, whether it has a technical error, and racking the usage.
  3. Workflow Automation – Use a voice-activated assistant to switch on/off an asset, decrease or increase the volume of a music system or TV, cast what you are watching on the phone to a TV.
  4. Maintenance – Based on the tracking and monitoring of assets, predictive maintenance. Detect technical faults in the asset using IoT devices such as a Home assistant and then proactively notifying the customer for maintenance.
  5. Security – At the company’s end, the digital assets need to be secured with authentication and role-based authorization to access, collaborate and add content. At the end-consumer end, assets need to be secure to prevent hacking into sensitive personal information.

Using IoT, Mobile, Chatbot, and Artificial Intelligence (AI), Entertainment companies can provide the best customer service. This is very evident at the end customer level. For example, when they choose a TV provider, and a setup box is delivered to them. Earlier, the provider needed to send a person to set it up completely. Today, with the aid of a chatbot on their website or mobile app, a customer can follow the steps to do so. Besides, the setup box is intelligent enough to figure out whether there is network connectivity or not and notify the viewer. 

Similarly, when there is a technical issue or a bill is not paid, the provider can send messages to be viewed either on the home screen of the TV or the customer’s mobile app or phone. Even if the customer faces a technical issue, she can get onto the app and start the diagnostics with the chatbot guiding her. This saves valuable time for the customer support team, which can then focus on more significant problems. It can also help have a smaller, highly skilled support team as the smart devices are connected and work things out with minimal human intervention.

Digital Home Service (DHS) is a cloud-based Oracle solution for set-top-box and service-intensive pay-TV operators. It combines Oracle IoT, mobile, chatbot, AI, and Oracle cloud platform with modern digital customer management to deliver the next generation of digital home service capabilities. This helps to reduce the effort and improve the efficiency of customer service and field services teams.

Today’s world of Smart TVs, gaming consoles, music systems, lighting, Air conditioning are IoT-enabled and interact easily with voice-activated Smart Home devices such as Alexa,  Google Assistant, Roomie Remote. Switching on/off, increasing or decreasing volumes, searching for content or information, playing music, and more can be done by using just one assistant that communicates with and manages all our smart devices. 

Content security is another critical facet to be considered. Data and devices surround everyone, including children. There are many ways to bring in parental control both on devices and platforms to ensure that children see age-appropriate content. Each IoT device and asset collects data, be it your security camera, fridge, or Amazon Echo. This makes them potential threats to privacy and overall security from cybercriminals. 

They can hack into your devices, monitor your activities, steal data both digital and physical, depending on how you have addressed your home’s security. Therefore securing the IoT environment at home is essential. We are slowly moving towards biometric security instead of using not-so-secure and multiple passwords.

IoT Asset Management solutions, therefore, bring endless possibilities to take Media and Entertainment to unimaginable heights. It serves as a powerful predictive monitoring tool that helps with asset maintenance and gives deep insights into the end consumer. Every day there are newer and better IoT devices in the market. A Media and Entertainment house would do well to invest in an intelligent IoT framework early on. We at Trigent can help you reach your IoT asset management goals. 

Call us for a quick consultation.

(Originally published in ReadWrite )

AI in Media: Redefining Customer Experience with Immersive Stories

Artificial intelligence has become an important milestone in the digital transformation journey of all sectors, including media and entertainment. With the buzz it has created, it is no surprise that the adoption of AI in media and entertainment is a game-changer for the pioneering and the digitally inclined. It plays an immense role in the way content and experiences are curated and delivered at scale today. 

The next era of the Media industry is defined by customers’ increased demand for immersive, live, and shareable experiences. Consumers now wish to get more engaged, better connected, and closer with the stories they love – both in the digital and physical worlds. Companies have started empowering these experiences through emerging technologies. Big data and artificial intelligence will create the most dramatic change, redefining how the industry can connect with all stakeholders and drive growth.

Modern enterprises are now deploying AI tools and technologies to ensure effective decision-making and agile responsiveness to market changes. While over-the-top players like Netflix have already adopted a data-first approach, many others are still trying to attain AI success. The road to full-fledged AI adoption is not devoid of challenges. AI can be only as good as the data you have. Every effort must be made to efficiently manage different data types, including audience, operational, and content data.

As workflows and processes continue to become AI-enabled, we analyze the media and entertainment landscape to understand the impact of AI adoption.

Customization to optimization – the role of AI in media & entertainment sector

AI plays an important role in enhancing the user experience across all the six segments of the Media and Entertainment (M&E) industry: Films & TV, social media, journalism, gaming, music, and sports.  

Customer-focused experience with content personalization 

AI powers recommendation engines to predict what content should be promoted and when based on customer viewing data, search history, ratings, and even the device customers use. A classic case in point is Netflix’s landing cards1 helping the streaming website customize what you watch through personalized targeting. Images of lead characters are seen while scrolling to understand popular choices based on the cards people click. 

Machine classification algorithms for improved search optimization

AI also plays a significant role in search optimization thanks to machine classification algorithms that help in improving the categorization of movies. Users can search based on categories instead of individual titles to enable quick searches and smooth navigation. Streaming websites have enhanced streaming quality with AI since it helps them predict future demands and position their assets strategically to help users enjoy high-quality streaming even during peak hours.

Music streaming companies like Spotify and Apple Music rely on machine learning algorithms to segment users and songs to offer personalized recommendations and playlists. Natural Processing (NLP) gives them an edge by providing information about songs and artists from the web. AI has also been helping musicians generate lyrics and compose songs.

Enhanced news reporting with robot journalists

AI has a coveted place in social media and journalism too. While social media platforms like Facebook, Instagram, and Snapchat are using it to offer personalized products and services, Forbes and Bloomberg have been using robot journalists Bertie and Cyborg respectively to create storylines based on their parameters and data.

The Washington Post, too, gave us a taste of the future of journalism with its Heliograf2 that covered the Olympics. However, the Chinese news aggregation service Toutiao took it to the next level by creating an AI-enabled reporter Xiaomingbot that churned out a whopping 450 articles during the Rio Olympics in just 15 days.  

Gaming and customer-specific advertising

As the supply of mobile games continues to exceed demand, companies are now using AI to estimate customer lifetime value (CLV) to bid efficiently in advertising for users, focusing only on those who would enthusiastically engage with their products. AI is also helping animators bring exciting characters to life for a multitude of virtual reality games and movies.

 Improved entertainment quotient in sports broadcasting

The perennial popularization of sports brings new fans, players, and subscribers into the sports and gaming fold. AI satiates them with entertaining shots and angles during live telecasts and enhances the experience by broadcasting exclusive footage captured by drones.

Laying deeper data foundations for successful adoption of AI in media

AI has forayed into virtually all functions and areas to add value in a highly competitive market. As competitive pressures intensify, it has become more critical than ever to fast-track your AI initiatives and reap their benefits. But as with every other digitalization endeavor, AI adoption too brings along unique challenges.

Here’s what you can do to overcome them and lay deeper data foundations for successful AI adoption. 

Assess AI maturity 

M&E businesses are now shifting from B2B to B2C business models due to the direct-to-consumer delivery and consumption trends and hence are currently operating on massive amounts of data. In order to make complete sense of this data and drive decisions, data silos need to be removed first. A fragmented approach is not going to work and should be replaced with a data-first approach.

Organizations often get caught up in a quandary, wondering if they should modernize the data architecture first for their AI models to rest upon or build a model and modernize only that part of the required data. However, the right approach would be to invest in a sound strategy for your target data architecture that relies on proven models to avoid pitfalls and rework. Data management should be a top concern for organizations to interpret and get actionable insights.

Focus on people and processes 

Data sources will continue to increase, causing greater challenges for data management and project management. So while building your technology stack, it is equally important to invest in people and processes that would be at the helm of things while progressing up the AI maturity curve.

AI leaders believe in including technologists and data scientists in business teams to give them the visibility to understand business challenges. It is essential that business leaders, values, people, and culture are aligned to enable successful automation and AI adoption. Only then would human employees be able to work alongside robots and AI-powered machines to build capabilities and deliver value.

Adopt a continuous improvement approach

AI is not a one-time endeavor but will continue to evolve with time. To achieve enterprise-wide AI, it needs to be perceived as a transformational initiative that must be implemented across all front-end and back-end processes.

A comprehensive picture of ROI based on revenue and costs for different functions and processes can give organizations the clarity to track value and identify areas that need to improve. M&E companies are integrating established AI processes into finance, HR, and other functions to garner cost and operational efficiencies.

The future of entertainment looks AI-centric

AI is undeniably transforming the media and entertainment sector, empowering them to make informed decisions based on critical data analysis. It will navigate disruption and drive growth in all spheres by addressing data gaps and helping M&E companies become more agile. Clearly, AI is impacting everyday entertainment in a big way, and it’s time organizations harnessed its power to fine-tune their forward-thinking strategies and explore new avenues.

Discover the power of AI with Trigent

The technology experts at Trigent have been offering robust AI-enabled solutions to M&E companies based on data from diverse sources and powerful algorithms to enable a superlative user experience while giving them insights into customer behavior. 

We help build excellent AI capabilities and advanced features to deliver content in the most effective manner. We can help you build high-quality datasets to get the best results in diverse settings and drive impact at scale. 

Call us now for a business consultation

References

  1. https://www.wired.co.uk/article/netflix-data-personalisation-watching
  2. https://futurism.com/the-future-of-writing-chinas-ai-reporter-published-450-articles-during-rio-olympics 

5 Principles to Ensure Successful Implementation of AR/VR in Real Estate Firms

In a highly demanding buyers’ market, giving your clients what they need can be very challenging. Also, every client is different, and as they say – one man’s trash is another man’s treasure. A huge living room, for instance, maybe a waste of space for you but would be perfect for someone who loves to host parties. 

AR/VR in real estate presents the perfect solution to the changing needs of discerning customers. The global AR VR in the real estate market ecosystem1 is expected to grow at a CAGR of 31.2%, increasing in value from USD 298.6 million in 2018 to USD 1,151.9 million in 2023.

The pandemic has compelled realtors to change the way they work, and there is no going back. Real estate companies now look to implement perfect customization to help customers flip through properties like the pages of a magazine until they find exactly what they want. 

Virtual reality home tours are becoming a thing as customers visit their prospective homes through strategically placed 360° cameras. The footage acquired is put together to create a seamless, real-life, 3-D experience to give your customers the feeling of actually being there sizing up the space with exact dimensions. 

The virtual experience evokes strong emotions giving potential buyers the feel of owning the place. While this looks great from a customer experience perspective, we seek to gauge the impact of these disruptive technologies on the real estate landscape. And more importantly, to help you decide if it’s for you. 

Real estate needs digital transformation

The salability quotient of any property depends on its Days on Market or the DOM index. There are several factors that affect the DOM index significantly. These include the property’s condition, seasonal variability, buyer’s availability, seller’s lead time to allow in-person showing, competition, location, and price. 

While you may put in a lot of hard work in each area to improve the index, AR and VR can save you considerable time and money even in times of a potential downturn. With the help of a headset and a smartphone or a tablet, you can harness the benefits of these immersive technologies to sell properties in the residential and commercial segment.

Says Maty Paule, head of product at Commercial Real Estate2, “Real estate is all about location and appearances, while two emerging themes in AR are geo-location and image detection. The ability for users to access property data in their current location is a powerful proposition. In contrast, the possibility of modifying a property’s visual appearance to understand development or renovation potential is a game-changer.”

VR allows users to explore in a three-dimensional, computer-generated environment using headsets, and AR creates an enhanced version of reality. Here are our top 5 recommendations to get started.

1. Start small; start now.

Considering the number of tools available today, it is easier to develop content quickly. Start with AR and VR training use cases keeping the devices and tools you will require and how you are planning to source them. After the initial hiccups, you would be able to plan to scale and incorporate exciting ideas along the way to tailor the perfect experience for your customers.  

2. Keep it simple

A test-and-learn approach may be ideal as you can get your team involved in the project to get a taste of how the user experience will be. Starting with augmented reality would be a good idea to get a fair idea of how your digital journey will pan out. Most importantly, start now to be ready to handle intricacies and challenges with better capabilities going forward.

3. Prepare for change

 Every new technology will bring along a shift in the way you work. You need to figure out how AR and VR will change the experiences for your users and how they will impact your team and workforce. There will be a need for greater collaboration since everything will be managed virtually. You need to plan in advance to let change not impede your work. 

4. Assess your needs

You must have a very realistic assessment of your business needs to choose technologies accordingly. For instance, if your people are struggling to finish tasks, the right technologies will empower them with everything they need. AR will enable augmented learning while VR will let them explore, replace, and repair parts albeit in a virtual scenario, to understand and practice adequately before implementing the skill. You must also decide which tools would be required depending on the content you need to create.

5. Choose your people and skills

Your existing workforce may require upskilling, or you may need additional staff to manage new requirements and extend your capabilities. Address the skill gaps early on so that you don’t have to suffer any delays.

Benefits of AR/VR in real estate

AR and VR together give real estate solid value and benefits that make AR and VR investments worthwhile. 

Building on-demand capabilities with Virtual Tours

Those on the lookout for properties can be allowed to experience the property virtually from the comfort of their home, thanks to virtual tours. Guided visits can be shared through 360-degree videos for existing properties, while interactive visits allow users to focus on a specific area. Potential buyers can utilize VR capabilities on-demand to virtually access a property on the very same day. 

Leveraging VR for Virtual staging

As per a survey, 40% of buyers’ agents have confessed home staging affects buyers’ view of the home, while 17% of respondents revealed that property staging had increased the home’s dollar value between 6-10%.

Does that mean you blatantly hide all the flaws and mislead buyers? 

Rather than using virtual staging to hide ugly details, you can always be honest and give a more realistic picture. As Rick Davis, a real estate attorney from Kansas points out3, “Most sellers think it is in their best interest to disclose as little as possible. I completely disagree with this sentiment. In the vast majority of cases, disclosing the additional information, especially if it is something that was previously repaired, will not cause a buyer to back out or ask for a price reduction.”

The adoption of AR/VR in real estate has been helping realtors expand their portfolio the way they did in the case of Sotheby’s International Realty that has been growing by leaps and bounds with an ever-expanding suite of technology-driven tools. After leveraging VR to help their sales team sell homes globally without the buyer setting foot on the property, the company has partnered with Google and RoOomy for their AR offering ‘Curate’.

Visualizing full-scale models with virtual architecture

It is always difficult to get buyers interested in a property that is yet to be built. The virtual architecture allows customers to visualize the interiors and exteriors of the property with the help of full-scale models. This saves realtors time and money while generating a buzz around their property. A mere piece of land can be transformed into complete architecture to enable experiences in the early stages of design. AR comes in handy from the prototyping to the construction phase generating pop-up 3D models of projected structures.

Enhancing customer experience with virtual commerce

While the above principles give your buyers a chance to visualize and experience the property, virtual commerce goes a step further in ensuring that they get to make those tiny tweaks and experiment with the elements on their own. In other words, if they are on a virtual tour and want wooden flooring with an oak finish instead of the plain porcelain tiles that are currently being offered, they can go for an upgrade right away. This applies to all virtual staging objects such as curtains, light fixtures, and furniture by purchasing what they need from partnering hardware and upholstery providers.

They can even choose a property and then move on to other providers like IKEA to spruce up the space with everything they need. After helping customers digitally place furniture in their homes via Place App, IKEA has now come up with IKEA Studio, a much-needed overhaul of its predecessor. It lets you capture 3D room plans with accurate measurements, including ceilings, windows, and doorways, while taking into account the current arrangement of your furniture.

Houzz, a leading platform for home renovation and design, is also helping customers transform living spaces and even tile their floors virtually. The company had added visual tech to its mix not too long ago, starting with 2D stickers. The mobile team took product photos and offered them as stickers after removing the background. This enabled shoppers to view them in their rooms in the form of 2D stickers, and this straightforward strategy gave them a 3X boost in conversions. 

Several product cycles later, Houzz offered AR visualization to visualize products before shopping and saw an 11X boost in conversions.

Building practical solutions with virtual apps

AR/VR apps are convenient and a practical solution to showing the world exactly how a finished property looks like. They are intended to show how it would look in real environments. An app such as RealAR gives your customers the freedom to simply stand on a piece of land and get a good representation of how a property would look like using a smartphone or a tablet. It converts floor plans into walkthroughs that can be used onsite or remotely to understand room size and layouts and get a realistic picture of the property.

AR/VR in real estate is transforming the landscape

VR and AR technologies are changing the tide for realtors worldwide, helping them make stellar first impressions. VR/AR is just taking off now, and real estate firms are getting their feet wet. 

There is tremendous potential, and we are yet to experience the full benefits of these amazing technologies.

So if you are still wondering if you should invest in AR/VR for your real estate business, we’d say, “By all means, go for it!” You can save time scheduling in-person visits and unproductive viewings and create targeted, personalized experiences instead. What’s more, adopting AR/VR is fairly easy. All you need is an expert to help you transform digital engagement and experience one solution at a time.

Adopt AR/VR in your real estate firms with Trigent

Our decades of experience give us the skills to help realtors increase the effectiveness of their business in the residential as well as commercial sectors. We empower real-estate stakeholders with AR/VR solutions to connect with their customers and build trust. We can help you too.

Allow us to help you build a dynamic, detailed, and immersive experience that will not just reduce costs but give you a competitive edge in a relatively volatile market.

Call us today to book a business consultation. 

References

  1. https://www.alltheresearch.com/report/380/augmented-reality-ar-virtual-reality-vr-in-real-estate-market-ecosystem
  2. https://www.commercialrealestate.com.au/news/how-augmented-reality-could-revolutionise-the-way-we-search-for-commercial-real-estate-47597/
  3. https://www.realtor.com/advice/sell/questions-to-ask-before-selling-your-home/

Leverage APIs to Transform Healthcare

There was a time when the healthcare industry largely relied on phone calls and fax machines to establish interoperability within the system. Health records would exist in different versions in different places and often critical health data would be too scattered to give a clear picture of a patient’s health. Then came a time when the concept of value-based care began taking root and the importance of having data in one place in an easy-to-access format made tremendous sense rather than collecting it from a multitude of data silos. 

The healthcare industry was now waking up to healthcare analytics, interoperability, and the importance of APIs. Across a forever-expanding healthcare landscape, application programming interfaces (APIs) gave organizations the opportunity to streamline and share data for meaningful exchanges between systems.  

APIs allow systems to communicate and depending on how they are configured they can do a lot more. They can send data, retrieve data, or even update individual health records as and when required. The ability of a healthcare facility to determine the coverage a patient is entitled to for a particular procedure after feeding information about the patient into their system that is linked to insurance companies is a classic example of how empowering APIs can be. 

Interoperability lies at the core of APIs and demonstrates how critical coordinated care is for the healthcare industry. Understanding a patient’s journey is important to ensure they are on the road to recovery quickly and effectively. The fractured details of a patient’s clinical story however often pose a big challenge. For instance, it is important to know if a patient after leaving a facility following a surgery signed up for a remote monitoring program or was taken care of at home with the health of a home health agency. These are the finer things that add up to create the bigger picture. 

APIs are a booming market and the healthcare API market is expected to grow at a CAGR of 8.72% in the forecast period 2021 – 2028 accounting for USD 440.76 million by 20281. APIs are creating dynamic digital ecosystems to help the healthcare industry attain operational excellence and improve customer experiences. APIs are clearly setting the stage for successful treatments and recovery ensuring interoperability every step of the way.

The role of APIs in the evolving healthcare landscape

The proliferation of smart wearable devices and wellbeing apps is further iterating the role of APIs in the digitally advanced health and wellness industry of today. The global wearables market grew 27.2% year over year in the fourth quarter of 2020 and the shipments of wearable devices globally have now touched 153.5 million2

The pandemic has further accelerated the need for a better lifestyle and wider access to healthcare. The US Centres for Medicare and Medicaid Services are largely relying on APIs to bridge the gap between patients and healthcare. In fact, both healthcare organizations and payers need to use APIs – particularly the Fast Healthcare Interoperability Resources (FIHR) standards to attain optimum interoperability. 

Explains Jay Bercher, deputy program manager at Solutions By Design II, “It goes without saying that APIs have closed the gap in many ways on how information is sent, retrieved, and processed. However, some technological gaps have appeared. As there is a lack of data standards in the industry and multiple technologies, APIs must be created custom to the needs of the service it is providing for each system.”

Technologies such as Artificial Intelligence (AI) are also key drivers. AI is facilitating the conversion of patient information into crucial diagnostic information to help detect conditions early on. Today, data sharing with correlations is helping in a big way. Just to iterate this, if 500 people are buying medicines for cough and cold using their credit cards in a particular area around the same time, it indicates the possibility of an outbreak in that particular area. 

Different instances and scenarios highlight the importance of data and data sharing. APIs are increasingly being used to conduct wellness programs using cloud-based solutions to promote healthy lifestyles, offer behavioral change capabilities, and set fitness goals to stay on the wellness track. 

As wearables and the Internet of Things (IoT) become mainstream, APIs enable the swift transfer of data for users to review and act upon. Data from third-party accounts is also gathered to enable a more integrated approach towards healthcare. 

Ensuring interoperability in the healthcare ecosystem

The implementation of FHIR (Fast Healthcare Interoperability Resources) in healthcare systems for electronic data exchange will make sharing and accessing healthcare data faster. They prepare both the healthcare payer and the provider systems to afford greater access for patients to their own healthcare information by defining a standard minimum of data that must be made available.

As Health IT system developers implement the interoperability standards, they must shift the focus to meet their immediate interface requirements to conform to interoperability standards. The FHIR specification provides a roadmap to interoperable data exchange. This ensures that the adherence to this specification means all of the supported system interactions will work with other systems claiming conformance to the same standard.

The challenges and barriers to API adoption

Despite all the attention that APIs get and with nearly 90% of healthcare stakeholders considering APIs to be mission-critical for business strategies as per a study3

  • Only 24% are actually using them at scale
  • 67% of providers, 61% of payers, and 51% of healthcare tech vendors expect to use APIs at scale in 3 years

Providers participating in the study were more concerned about security (52%) and cost (47%) while payers had other concerns such as technical infrastructure (45%), privacy (43%), and lack of industry standards (43%). The learning curve is steep and calls for specialized skill sets to create or use APIs and address the challenges in adopting them. Patients need to understand the role of APIs too and standardization methods need to be employed to ensure efficient use of APIs. 

Ben Moscovitch, project director of health information technology at Pew Charitable Trusts points out, “Increased use of APIs—particularly those based on common adopted and consistently deployed standards—has the potential to make healthcare more efficient, lead to better care coordination, and give providers and patients additional tools to access information and ensure high-quality, efficient, safe, and value-based care. Yet obstacles remain, such as some hospital hesitation to grant patient access to data, lack of bidirectional data exchange, confusion around the process of implementing APIs, and potentially prohibitive fee structures.”

Some of the most common challenges include:

  • Data security – Providers are responsible for the security of patient data, and the absence of security measures or compliance checks can lead to vulnerabilities. 
  • Data complexity – The healthcare system is huge and complex with patient data spread across several databases. A longitudinal health record of patients is necessary to ensure proper care delivery.
  • Data authority – Sometimes, a single patient may have two different medical records citing opposite or different medical conditions. This can be frustrating as physicians will be unable to determine which one is more accurate or updated. 

Looking ahead

Seamless bi-directional data interoperability is what everyone is working on. Once we figure out a way to navigate APIs in healthcare, hospitals, clinics, and facilities will discover more use cases to leverage the value of APIs. Those who have realized its potential are already leveraging tools for designing, testing, and monitoring APIs for seamless integration and interoperability across the ecosystem.

API is the backbone that is necessary to create efficient ecosystems that can support seamless data capture and exchange for an integrated value chain. If the data is clear and accurate, stakeholders will be able to connect the dots more efficiently. 

Trust Trigent for a successful API implementation

Trigent with its domain knowledge and technology expertise helps stakeholders across the healthcare continuum drive innovation and scale to meet enterprise requirements. We offer tools and solutions for the effective implementation of APIs and help you monitor them throughout the API cycle. 

Our integration solutions have been helping healthcare providers and healthcare-related professionals leverage patient data successfully for better health management. We can help you too. 

Call us today to book a consultation. Our technology experts would be happy to help. 

Reference

  1. https://www.pharmiweb.com/press-release/2021-04-27/healthcare-application-programming-interfaces-api-_finalized-market-set-to-register-healthy-cagr-du
  2. https://www.idc.com/getdoc.jsp?containerId=prUS47534521
  3. https://www.changehealthcare.com/insights/state-of-healthcare-APIs

How the Use of Technology in Retail Stores are Helping Them Withstand Competition

A look at how the use of technology in retail stores are helping them outplay the e-Commerce giants

It’s no secret that retail businesses are going through a pivotal phase; an existential crisis triggered by skyrocketing rate of digital adoption and the burgeoning presence of biggies like Amazon and others. The pandemic with its perennial need to follow social distancing and stay-at-home mandates has strengthened the demand for eCommerce.

Just about one-third of U.S. consumers were willing to enter shopping malls again in April 2021 while 25-48% of European consumers from different countries were keen on avoiding brick and mortar stores even in the beginning of 20211

The decline in the demand and popularity of physical stores has had a crippling effect on several businesses. Some declared bankruptcy while others closed down a few units to shrink their business. The list of store closings is rather long – a record 12,200 stores2 to be precise in the U.S. alone in 2020.

At a time when profits are becoming elusive and footfall remains uncertain, the retail sector, especially boutiques and smaller businesses, are up for a major upheaval. The decline is evident but it’s definitely not the end for the traditional brick and mortar stores experience we’ve so thoroughly enjoyed all our life. As the legendary Mark Twain would have said, “the reports of the death of brick-and-mortar stores are greatly exaggerated.”

A lot can be done to shift the tide in their favor. The onus is on local and boutique retailers to ensure that the gratification continues albeit online for their customers. Luckily, it’s not so difficult if you identify the core areas that draw customers to the in-store experience and leverage the technology spectrum accordingly.  

Averting the retail apocalypse

A bit of a tweak in your approach and digital adoption can put you on the road to retail recovery. See how Nordstrom revamped their business model to serve its customers. Be it a quick fix for a leather jacket or getting pants hemmed in an hour, the sprawling flagship store offers everything from style tips to personal guidance for free to its customers. As Sonia Lapinsky, managing director at Alix Partners puts it, “Nordstrom is providing a reason for the customer to walk in the door.”

Relevance is the key here and all the resources, be it time, money, or efforts, should be used to elevate the customer experience. Ultimately, it’s all about the relationships you build with your customers especially when 56% of customers stay loyal to brands that ‘get them’.

Taking a cue from its biggest competitor Amazon for the digital maturity it has achieved in such a short time, Walmart too had transitioned to eCommerce in a big way. It has witnessed a 97 percent3 surge in eCommerce sales with total revenues increasing by 5.6 percent to $ 137.7 Billion. With the help of AI, Walmart is helping buyers make smarter substitutions for out-of-stock products by suggesting them the next available items. Their choices are analyzed and fed into learning algorithms to make more accurate recommendations in the future.

With artificial intelligence (AI) at the heart of all their initiatives, both brands are taking the eCommerce world by storm while underlining the potential of emerging technologies.

Retail with a digital edge

There are 7 areas of retail that are of paramount importance to ensure the most satisfactory shopping experience for buyers. These include:

  • Swift digital payments – As consumer faith in online transactions has grown, contactless, digital payments have become the norm.
  • Smooth navigation – With better search algorithms and smarter devices, the shopping experience is expected to be omnichannel.
  • Centralized inventory – Digital businesses enjoy greater economies of scale and improved turnover due to centralized inventory with smarter technologies and robotics at the helm.
  • Ease & convenience – The craving for something and the convenience to have it right away can translate into greater satisfaction.
  • Product experience – Through touch and feel, consumers want to physically experience the things they buy.
  • Immersive exploration – Consumers love to be involved in brand journeys and eagerly participate in activities that involve entertainment and engagement.
  • Personal advice – It is always heartening to know you are understood and expert advice is always welcome.

Leveraging new technologies to excel in these areas can help you regain strategic momentum and offer a uniquely differentiating customer experience.

Here’s how you can win the digital game.

Go BOPUS (BOPIS)

A lot of retailers are going the ‘buy online, pick up in store’ way to blend the speed and convenience of eCommerce with the in-store product experience. Nordstrom Local is leveraging it well to offer pickups and returns along with express alterations and a whole lot of services to walk that extra mile to ensure customer satisfaction.

Says eMarketer’s vice president of forecasting Martín Utreras, “BOPUS provides tangible benefits to both consumers and retailers. Consumers get convenience, instant gratification, and avoid shipping costs. Retailers reduce operational costs, and it gives them the opportunity to bring customers back to physical stores for additional purchase opportunities.”

Make sure that you offer speed and process efficiency like Amazon Go that bypasses the checkout altogether with a grab-and-go model or Target’s in-app shopping lists that offers aisle to aisle assistance to customers in the physical store.

Prioritize personalization

Thanks to AI, retailers now have the data and intelligence necessary to understand their customers’ shopping habits and choices. You can personalize marketing content, customize newsletters, and entice them with relevant ads on social media based on their social footprint, location, hobbies, and other factors. You can also make product recommendations via email marketing to generate leads and revenue.

The right product recommendations aligned with their tastes will not only enable the discovery of new products but also instill trust. Case in point – Hanes Australasia dramatically improved its revenue and grew across new and existing markets with AI-based personalized recommendations.

Provide 24/7 customer care with Conversational AI

Brands are increasingly leveraging chatbots to offer personalized assistance and customer service round the clock. Assistance can now be offered through speech and text in local languages with natural language interactions. The benefits of having chatbots are many – greater operational efficiency, minimized manual effort, increased customer satisfaction, and lower handling costs. Automated customer care does not take away the human connection but strengthens it by ensuring that customer concerns are heard and addressed on priority.

According to research4, 40% of shoppers don’t care whether they are assisted by a tool or human as long as they are attended to while 80% of consumers who have engaged with a chatbot claim to have had a positive experience.

Bolster the supply chain

Addressing supply chain challenges can be stressful for retailers and inefficiencies can result in loss of revenue and dissatisfied customers. Inventory optimization is crucial in this era of fast-changing demands. AI-powered inventory optimization helps businesses increase the accuracy and granularity of SKU and store-level stock planning, preparing them to handle sudden shifts in demand. Routing, end-to-end transaction visibility, and dashboards for inventory tracking are some of the many solutions you should consider to drive agility and maintain business continuity.

What’s more; it also helps analyze costs to create a pricing model that determines the right price for your products while staying on top of managing supplier costs. This kind of dynamic pricing is being used by Walmart and Amazon too due to the tons of data they have, with the latter reportedly changing its prices 2.5 million times a day.

Drive an omnichannel experience

To facilitate a seamless shopping experience both online and offline, it is important to ensure it’s omnichannel. Whether customers shop via mobile device, laptop, or a physical store, there has to be back-end integration of distribution, promotion, and communication channels for greater flexibility.

The same experience should be extended on social media too to enable a high level of customization. This also helps you provide targeted offers while creating more engaging ways to interact and connect with customers.

Starbucks struck a chord with patrons through its loyalty program that encouraged them to earn stars on their purchases. These stars could be redeemed for free products, top-ups, etc. through their app or website. The program not only served as a fine example of customer engagement but was responsible for 40% of its total sales.

Evaluate virtual fitting technology

The ‘try before you buy’ psyche is here to stay which explains why the global virtual fitting room (VFR) market is expected to touch $ 10 Billion by 2027 at a CAGR of 20.1%. Virtual try-on and fitting rooms enabled using Augmented Reality and Virtual Reality are catching on big time making both sellers and buyers very happy.

While apps like SneakerKit help you choose the right footwear, there are apps for virtually everything you wish to buy from hats and glasses to clothes and masks. Brands like Macy’s, Adidas, and many others allow users to upload a full-body photo and then try on clothes based on their body type. Getting a feel of what they are buying offers both comfort and confidence to buyers.

In closing

Business models need to be altered keeping the following objectives in mind:

  • Ensure convergence across channels and touchpoints as boundaries between the physical and digital worlds blur.
  • Customize the delivery format based on changing shopper behaviors through personalization
  • Collaborate instead of competing with other suppliers and retailers to enhance customer value
  • Improve the value proposition through interactions and communication in real-time.
  • Facilitate self-learning through AI-enabled data to enhance customer satisfaction.

Create a seamless customer experience with Trigent

As you gear up to deliver unique shopping journeys, we can help you with our broad range of offerings to build a technology stack that’s replete with features and functionality. With an array of pre-built as well as custom solutions for diverse retail use cases, we empower you to offer personalization and delightful digital experiences at scale.

We’d be happy to be your trusted technology partner on your digital transformation journey.

Call us today to book a business consultation.

References

1. https://www.statista.com/topics/6239/coronavirus-impact-on-the-retail-industry-worldwide/
2. https://fortune.com/2021/01/07/record-store-closings-bankruptcy-2020/
3. https://www.barrons.com/news/walmart-profits-jump-80-to-6-5-bn-on-strong-e-commerce-sales-01597749906
4. https://research.aimultiple.com/chatbot-stats/

Property Management Technology Trends 2021

A look at how the use of latest property management technology trends are helping real estate firms to thrive through the post-pandemic season

With the pandemic refusing to slow down, it is difficult to predict what the future will be like. But as Winston Churchill said, “Never let a good crisis go to waste.” Despite the economic slowdown and an achingly slow market, the pandemic has given us some serious lessons in resilience. The property sector is no different and was quick to alter its ways to match steps with others through digital adoption.

The use of technology in property management have given property managers the much-needed traction to grow their business while improving operational efficiencies and streamlining processes. With these technologies at the helm, property managers must match the latest trends to mitigate risks and create opportunities.

The real estate market globally is predicted to touch $ 4,263.7 billion1 by 2025, while the global property management market size in 2020 was $ 13.88 billion. Technology applications are currently being used for everything from rent collection and maintenance requests to accounting and sales. The tech portfolio is continuously swelling, giving them greater power and impetus to manage their business. While 86% of respondents2 in a survey saw digital & technology innovation as an opportunity, 49% expect to collaborate with an existing or new supplier to enhance their technological innovation capability.

So let’s dive in to know the latest property management tech trends or proptech trends that are currently changing the tide for the property sector.

  1. Greater convenience with cloud-based technology

Thanks to the cloud, real estate stakeholders can access data on a particular property from wherever they are, thereby saving a significant amount of time and effort. Cloud computing with SaaS (Software-as-a-Service) integrated services that operate on a subscription-based model is emerging as a preferred option. SaaS solutions simplify tedious processes by automating workflows to manage property portfolios efficiently.

What’s more, the SaaS model is also ideal for legacy systems to ensure multi-vendor device compatibility. Property managers often leverage SaaS solutions to integrate advanced payment systems in their property management solutions to simplify and accelerate transactions.

WeWork, a leader in providing shared and private working spaces for tech startups, allows you to specify the desired parameters and locations through their online platform. With niche services, this category is called SpaaS (Space-as-a-Service) that provides tenants everything they need. Companies like Spaceos offer a fine blend of tech and tools through a cloud-based SaaS platform that allows you to manage everything in a hybrid workplace.

  1. Energy and cost savings with smarter homes

The concept of ‘smart’ homes or smart buildings caught on pretty quickly for the sheer convenience they gave to residents. These homes were made extremely intelligent with home automation to ensure comfort, safety, and efficiency from the very beginning.

Millennials and Gen-Z residents are now used to living in such homes, and anything less will not cut ice. Right from opening and closing of doors to switching on the lights and air conditioning, everything can be managed with a remote control device.

Intelligent thermostats and HVAC help save energy and predict your bills based on usage, while sensors and integrated systems ensure security. And of course, there’s Alexa showing us more intuitive ways to control lights and devices with voice commands.

WeMaintain, for instance, has been using tech to place sensors onto elevators to enhance efficiency, drive cost savings in commercial buildings, and even help owners make greener decisions. Says Benoit Dupont, cofounder of WeMaintain, “If you know when people are moving into the building with the elevator, and at which floor they’re stopping, you can compare that to the heating systems. So if a building turns its heating on at 6 am, but really people only start using it from 9 am, that’s three hours of heat that could be saved.”

  1. Enhanced security with automated security systems

The growing need for security is driving modern homes to have automated access systems. Access control technologies ensure that you are able to guard a property with just a few clicks. Area surveillance via drones is becoming increasingly common too. In fact, drone technology is being used extensively to record everything around high-rise commercial properties due to its ability to capture extraordinary aerial imagery.

Motorola recently acquired LA-based proptech startup Openpath that specializes in touchless, cloud-based access control and safety automation. Its solutions with remote management capabilities ensure powerful safety for every door. Instead of a key card, the automated security systems rely on smartphones and face recognition to authorize access.

It also helps in contactless visitor management to ensure deliveries are handled securely 24/7. With its two-way video intercom and video conferencing facility that enables visual verification of visitors or deliveries before granting access, the company is playing a huge role in property management. Its advanced capabilities facilitate remote monitoring and management thus preventing theft, tailgating, and unauthorized access.

  1. A more connected, data-driven world with AR, VR, AI, Machine Learning, and Big Data

Virtual home tours are now extremely popular as social distancing becomes the norm. Even otherwise, virtual viewing of homes closes the gap between owners and tenants as Augmented Reality (AR) and Virtual Reality (VR) facilitate enhanced 3D experiences and a 360-degree view of the property. Viewers can view every nook and corner and get a sense of space through virtual visits.

Virtual tours also come in handy while selling properties since they can be viewed from any part of the world. AI in tandem with machine learning and big data is doing the necessary digital footwork for property managers. These technologies assess property demand and price trends to ensure that buyers and renters get exactly what they are looking for. This in turn allows you to showcase more relevant properties based on what they are looking for.

Big data also gives you a better picture of what’s happening with your property and allows you to have a solid grip on things in general in real-time. Then of course there are AI-powered chatbots that help property managers offer complete support, be it by handling tenant inquiries or by replying to their emails. Chatbots are also being integrated into websites to track leads and garner higher lead-to-lease conversions.

The final verdict

Proptech is just what everyone needs in the real estate business irrespective of the size of their business. It isn’t going anywhere and will in fact continue to offer better functionalities as it evolves. It is the only way to tide over all the hurdles that the ongoing pandemic has brought along. It improves your performance with better reporting, monitoring, and prediction capabilities.

All you need is a perfect technology partner who can help you get started. As Mark Rojas, CEO and Founder of Proper points out, “Property managers don’t often come from an accounting background — usually, they have a real estate license, so that lack of expertise can put them in a position where they can’t scale their portfolio, or if they try to, things break.”

Build your Proptech stack with Trigent

A cloud-based property management platform can do wonders for your real estate business. Though moving manual processes to automated platforms can be a bit overwhelming for the uninitiated. Trigent with its competent team of technology experts can help you build a robust proptech stack aligned with your business goals to help you drive growth and revenue.

Allow us to partner with you to do more. Call us today for a business consultation.

References

  1. https://www.grandviewresearch.com/press-release/global-real-estate-market
  2. https://assets.kpmg/content/dam/kpmg/tr/pdf/2017/12/proptech-bridging-the-gap.pdf

FHIR – The Winning Edge for Successful Patient Engagement

The emergence of new technologies has brought along opportunities as well as challenges. Their proliferation into the world of healthcare has left professionals grappling with changing regulations, interoperability issues, and loads and loads of inconsistent, unstructured data.

We are up for a significant shift, and Gartner expects 35% of healthcare delivery organizations to have shifted workflows outside the EHR to pursue better efficiency, experience, and outcomes by 2023. We need ways to weave patient data into the healthcare fabric seamlessly. The one issue that we continue to experience repeatedly is interoperability with a sea of wearable devices, further adding to the chaos.

Even bigger organizations are constantly updating their technology landscape to keep up with changing times and demands. Lyniate, the enterprise known for its leading interoperability solutions, recently announced the acquisition of Datica Integrate and the launch of its new cloud-hosted fully managed data integration solution, Lyniate Envoy.

Erkan Akyuz, chief executive officer at Lyniate elaborating on the acquisition, says, “Our acquisition of Datica Integrate extends our customers’ ability to effortlessly connect and aggregate the data from multiple systems of record through FHIR. This is critical because as regulatory compliance continues to drive global industry trends, healthcare organizations will need adaptive integration support that will complement standards from HL7.”

Health stakeholders are now pinning their hopes on Fast Health Interoperability Resources (FHIR) to tide over interoperability and data-sharing challenges. FHIR serves as the bridge to patient information, claims, medical records, and all such things required regularly to make accurate clinical choices and deliver quality care.

FHIR works incredibly well for clinicians and patients and has their back with seamless, on-demand information exchange. In a day and age when we want data to communicate and converse with each other – be it from hospitals, clinics, patient portals, databases, and insurance plans – some kind of standardization is necessary to establish a solid ground for dialogue and exchange. FHIR is this ground that nurtures best practice standards and raises the bar for patient engagement.

So let’s look at its role critically and understand why it holds the key to patient engagement and much more.

FHIR is omnipresent

Just about everyone agrees on the tangible benefits FHIR offers to the world of healthcare. Everyone from healthcare vendors to federal organizations that need to share and exchange clinical information regularly relies on it. FHIR enables a cohesive healthcare customer experience by helping them provide consistent interoperability and patient-focused, data-driven care.

FHIR removes the gaps in an information exchange system and uses standardized APIs instead of creating plug-and-play applications. These applications can be easily plugged into any EHR to allow users to access information without sifting through large data volumes. This applies to accessing concrete details too, be it about a patient or a treatment.

FHIR also helps patients connect with healthcare service providers without making them go through a bunch of portals. In 2020, the global wearable medical devices market was worth USD 16.6 billion, continuing to grow in the coming years. A CAGR of 26.8% from 2021 to 2028 highlights the increasing focus on fitness and a need to monitor health and lifestyle habits at all times.

Expectations from FHIR integration will continue to rise with the growing demand for seamless data transfer. FHIR will enable users to obtain data from health apps and devices to facilitate analytics and preventive care. . FHIR plays a significant role in providing a comprehensive picture of a patient’s health that goes a long way in creating better care management programs. Since patients can also access this information, it ensures transparency and trust.

Technology advancements with FHIR

Small snippets of data or ‘resources’ that can be built on top of normalized data types represent clinical domains such as treatments, medications, diagnoses, etc., within EHRs. Health Level 7, the organization that develops standards in healthcare, has developed FHIR as a draft data standard.
As an HL7 standard, FHIR also simplifies healthcare information exchange across the ecosystem, paving the path for quick data access and interoperability. API-powered FHIR integration is just what we need to redefine patient experience and enable better collaboration across stakeholders.

It is beneficial for app developers too. Although FHIR cannot directly provide the necessary aspects required to write apps for EHRs, it helps them translate clinical data into components used in the apps. FHIR brings several benefits such as scalability, performance, usability, and data fidelity to developers to create FHIR apps that can be easily connected to any FHIR-enabled EHR or clinical solution.

As per insights from a recent study, only 24% of healthcare companies use application programming interfaces (APIs) to scale, yet FHIR APIs are expected to become widespread by 2024.

Value-based care

As healthcare providers continue to put in more efforts to provide value-based care, the fast-evolving government regulations, consumer demand, and competition demand a high level of interoperability among all stakeholders. FHIR provides the means not just to minimize errors but also reduces data silos and possibilities for fraud.

FHIR helps address gaps in care and information and keeps a tab on patient transitions as they move on from one healthcare provider to another. In times of health emergencies, this information can save lives.

Better collaboration between providers and payers

Patients depend on both as part of their health maintenance regime. FHIR standardization eases friction between the two in the preauthorization process itself, which has often been a pain point for all concerned. Thanks to a common-standard API, medical data can be obtained from the medical record software after raising a preauthorization request. Authorizations today occur in near real-time transcending beyond traditional clinical limitations.

Red flags to enable preventive care

As collaborative care becomes the norm, patients can now take the necessary preventive measures to avert an illness. As per a study published in The Lancet Digital Health journal, data from 47,000 Fitbit users in 5 U.S. states helped them predict and accelerate response to flu outbreaks. It goes on to demonstrate how good interoperability can be for everyone. It triggers a chain of reactions, all contributing towards health and better care.

An older person, for instance, getting early signs of flu can be at a greater risk. A physician or a care manager would prescribe anti-flu medications on being alerted about the symptoms. On the other hand, the patient may want to plan and reschedule things; for, e.g., he can avoid meeting an old friend or visiting grandkids. This is just a small demonstration of how interoperability facilitates preventive care in the connected world.

FHIR is the building block every healthcare organization needs today. FHIR implementation is fast, and the best integration engines allow developers to build a simple interface in just a single day. However, what is challenging is to ensure patient privacy at all times so that there are no breaches or violations. The industry needs to collaborate and work together to get the most out of FHIR integration.

Give your patients the FHIR edge with Trigent

Help your patients get smart about healthcare choices. With years of experience in the healthcare sector, we can help you improve patient care across all your applications. Our technology experts will automate and optimize the flow of information within your system with successful FHIR adoption.

Allow us to help you build care pathways with data and interoperability. Call us today to book a consultation.

Choose the Cloud-based LIMS that’s best for you – Here’s how!

We’ve been constantly striving to move towards automated, paperless processes in laboratories. Greater laboratory efficiency has always been a major motivator for doing so. The transition of course requires the right IT support, hardware, and a solid management system such as the laboratory information management system (LIMS).

Benefits of cloud-based LIMS software

Today, laboratories rely on different tools to manage the variety, velocity, and volume of data. High throughput technologies that are being used today increase the complexity and quantity of data that needs to be processed on a daily basis. Besides, organizations operate globally and interact with laboratories around the world leading to a constant flow of data beyond geographies and locations. LIMS helps organizations tide over the many challenges by helping them automate business processes, facilitate data capture, and streamline workflows.

The LIMS market globally is expected to touch $1.7B by 2025 from $1B in 2020 considering a CAGR of 12.1% thanks to technological advancements and the growing adoption of cloud-based LIMS.

R&D partnerships are increasing rapidly too, necessitating a perfect solution that ensures end-to-end integration of the lab across functions. It is evident LIMS is critical for the survival and success of laboratories but that does not mean you would simply want to buy it off the shelf without even evaluating your needs.

The right LIMS application will improve internal competencies and offer a sustainable competitive edge in no time. But selecting the right LIMS application is crucial and an earnest review of the needs of process owners is necessary from a LIMS perspective.

Many questions come to mind when choosing the best LIMS. On-premise or cloud, which parameters to consider while selecting LIMS, would there be challenges in implementation and adoption – the questions can be endless. As the need for operational efficiency, decreased cost, flexibility, and security continue to rise, modern laboratories are now in the favor of having cloud-based LIMS.

It’s time we delved deeper into LIMS to understand what it’s all about and why a cloud-based LIMS may be the best match for your laboratory.

How does a good Laboratory Information Management System help you?

The primary role of LIMS is to remove blocks that stand in the way of attaining operational efficiency. A modern LIMS facilitates workflow automation and management, enables data analysis, and supports regulatory compliance. It also plays a big role in facilitating audit trails and integrates with instruments, devices, and systems. But in order to ensure that the LIMS plays its part perfectly well within your lab environment, it needs to be implemented, integrated, and validated properly. You need to also plan for its maintenance and upgrade early on.

Things to remember while choosing LIMS

A thorough business process analysis (BPA) can maximize the value of LIMS. The focus of selection should not be to merely implement a system that can speed up existing work processes but to have one that is designed to optimize workflows. Laboratory stakeholders need to have a series of discussions and process walk-throughs to create a Requirements Matrix to choose the right LIMS and ensure a successful implementation. You need to determine its place in the laboratory systems architecture roadmap especially if the implementation is going to be followed by integration with a large number of instruments and systems and if it’s going to be deployed at multiple sites. You need to have a strategic vision to foresee risks and the possible strategies you may want to consider for mitigating them.

Is Cloud the future?

Most would think so.

Modern enterprises do believe the cloud is a huge step forward and is being touted as the next big thing. The latest LIMS comes with multiple hosting options but the one that you should consider should align well with your business goals and the standards established by IT. While many are still content with on-premise deployment, there is a growing demand for cloud-hosted fully managed deployment (SaaS).

While the enterprise deployment usually involves installing the LIMS software on the customers’ server and data is also maintained on their servers guarded by a corporate-wide firewall for optimal security, the SaaS model has several users operating on a single instance of the software and database. This kind of coexistence is usually referred to as a multi-tenant mode though you have the option of choosing a single-tenant mode also if security is your primary concern. You are accordingly provided dedicated infrastructure but at a slightly higher cost.

There are multiple advantages to using cloud-based LIMS. Here are some of the top ones that make it so popular:

  • It’s cost-effective- You have the PAYG option where you pay as you go only for what you need
  • It reduces maintenance costs – You save a lot due to the absence of license fee, in-house servers, dedicated resources, and costs associated with hardware and software maintenance
  • Minimizes dependence on dedicated IT resources – Vendor provides the necessary infrastructure and support thereby ensuring that you are able to manage with minimal resources
  • Easy to scale – Fast and flexible scalability allows you to expand as per the quantity of data and changing business needs
  • Enables backup and disaster recovery – No up-front investment is required to protect data as the backup and recovery solutions take care of it irrespective of the size of your data and business
  • Greater efficiency – The vendor takes full responsibility for its smooth functioning and communicates in advance when a downtime is scheduled
  • Quick deployment – Deployment time is much lesser as the application is up and running immediately since it is deployed by the vendor in the cloud
  • Automated updates – Quick and automatic updates to update infrastructure without hassle save time and effort

Since there are multiple vendors and diverse hosting options, it may be difficult to choose between on-premise and cloud-based LIMS on the basis of the total cost of ownership. A thorough assessment of your business needs would therefore be a good idea to ensure you are on the right track. While doing so, make sure that your LIMS system is suitably equipped to integrate with your instruments and other related systems.

Validating LIMS

You also need to validate the system following its implementation to ensure that it is working just the way it is supposed to. Regulatory agencies require validation to ensure data accuracy and integrity in the systems. From a regulatory as well as product quality perspective, it is important to maintain a detailed audit trail of the data.

Every time you make changes to the system you need to validate it again. Commonly referred to as Computer System Validation (CSV), this form of validation is necessary when you configure a new system or modify it with upgrades, patches, extensions, etc. A risk-based assessment is usually recommended to determine test cases along with the level of testing required.

As with everything else, precise validation too is possible only when you review your requirements critically prior to validation. Precise validation testing will ensure that the systems work perfectly well over the full software development lifecycle. Also, pay attention to streamlining the paperwork as precision is required in documentation too in order to fulfill regulatory compliance.

Planning is the key to cloud-based LIMS adoption

While customization is a good thing it is often accompanied by complexities and increased cost of maintenance. There will be several integrations too and the need for extensions and enhancements will continue to grow as the nature of your business evolves. It is therefore important to keep scalability and maintenance factors in mind while planning for your LIMS system.

Once you are able to implement LIMS effectively, you need to ensure that your people use it. There has to be proper communication and collaboration for effective adoption to take place. Frequent communication with stakeholders often leads to active participation and successful adoption. An extensive LIMS training program is also recommended so that everyone gets acquainted with the system quickly and learns to use its myriad features. Only then will they be able to use it consistently and enable the new LIMS to add business value to your laboratory.

Choose the right cloud-based LIMS solutions with Trigent

Trigent has been helping laboratories manage growing business challenges with cloud-based LIMS. Our LIMS solutions help you deal with the growing volumes of data effortlessly. We can implement and validate a LIMS for you and ensure that it is cost-effective and efficient.

Moving to the cloud is an important decision and we can help you with everything you need with a highly systematic approach to laboratory information management.

Allow us to help you. Call us today for a consultation.

Transitioning to Telehealth

Telehealth opened the doors to remote care and cure at a time when visiting clinics for consultations became difficult. From just 11% in 2019 to 46% of consumers1 choosing telehealth in 2020, healthcare providers began seeing 50 to 175 times the number of patients than they did in pre-pandemic times. Up to $250 billion of current US healthcare spend attributed to telehealth as healthcare providers continue to scale their offerings.

According to Mckinsey, 74% of survey respondents expressed high satisfaction with their telehealth experience.

With technology at its helm, telehealth is now getting as good as in-person visits, if not better. Artificial Intelligence (AI) has facilitated quick diagnosis and treatments with deeper insights and ensures that routine care is streamlined for better health. Data aggregation also has been helping healthcare providers as well as individuals predict patient behavior and detect patterns.

Besides, seniors tend to require at least twice the number of healthcare services as compared to younger demographics. Telehealth addresses all their concerns effectively to provide continued care in these rather difficult times. As per research by Deloitte and ATA (American Telemedicine Association)2, a significant portion of care, prevention, and well-being settings are expected to go virtual by 2040.

We are fast moving towards technological advances, interoperable data, and virtual healthcare systems that ensure continuity, connectivity, coordination, and care continuum. As Laura Hoffman, a senior research fellow at Yale Law School’s Solomon Center for Health Law and Policy puts it, “It’s not just technology. How does this transform the patient-provider relationship? What does it mean to have that relationship in terms of doing it virtually instead of it being in person? We are at a very dynamic time.”

Clearly, there’s a lot that still needs to be done on the telehealth front to make it viable for patients as well as providers and tap into its full potential.

Measures to improve telehealth

As we move into the future, we need concerted efforts by healthcare stakeholders along with the adoption of advanced technologies, redesigning of care models, and proper infrastructure to leverage the full potential of telehealth. After all, it goes way beyond the scope of virtual care to include different aspects such as chronic disease management, doctor visits, surgical support, and remote patient monitoring.

Here’s what we can do to make it better and more dependable.

Define a clear roadmap

A data-driven approach is what is currently needed to enable care journeys digitally. Rich clinical data will empower not just clinicians but also patients so that everyone is on the same page. For instance, a patient with a complex medical condition will significantly benefit if all the relevant observations are updated into the clinical record by different providers and made available in readily sharable formats to decide further course of treatment.

You need to augment your reach and expand your capabilities to move the needle in essential areas. You need to ask questions – Would customized online education facilitate awareness and patient satisfaction? Would remote monitoring increase patient engagement? Would increasing capacity help increase e-visits too? What security measures need to be implemented to address privacy concerns?

Both providers and payers need to work on building flexible provider networks to shorten wait times. Virtual health needs to penetrate the ‘brick and mortar’ healthcare system and should be embedded in provider workflows. Hospitals are now using Artificial Intelligence (AI) to guide patients to the right care avenues.

Virtualize home care

This requires access to remote monitoring services so that specific clinical conditions can be monitored. For example, those with diabetes need continuous glucose monitoring, while those with cardiovascular conditions require regular monitoring of blood pressure and heartbeats.

An integrated approach and relevant patient engagement tools are required to include such devices into the care plans and encourage patients to play an active role in ensuring care. Besides, other monitoring systems and diagnostic kits such as home pulse oximeters, blood pressure machines, etc., also need to be factored in while ensuring a clear view for assessment.

Evaluate your IT infrastructure

User experience is paramount when it comes to the success of any telehealth initiative. Cloud-hosted platforms are now being increasingly used to support the virtual telehealth ecosystem. You need to also figure out which providers and healthcare partners need to be added to the delivery platform to ensure better collaboration among care providers.

Seamless data and communication flow among patients, cardiologists, therapists, etc., through video/ audio conferencing, messaging, and other forms of internet-based and mobile communications will then be possible.

You will also have to factor in what equipment you would require for communication as well as treatment. Laptops, speakers, Internet browsers, webcams are just a few of the many things you will need. Additionally, you will have to figure out the means to capture data from connected devices like blood glucose meters and blood pressure monitors too. Potential vulnerabilities in medical devices need to be addressed, along with risks associated with the deployment of third-party services.

Advanced technologies can help you tide over most challenges but having a clear perspective on things you need helps.

Regulatory barriers and their impact

The federal government did make temporary policy changes to make telehealth easily accessible during the pandemic. But we need to look beyond the pandemic, and efforts must be made to continue easing barriers to reimbursement.

Explains Dr. Diane Rittenhouse, a senior fellow at Mathematica, “People were seeing patients in the virtual space before they had the reforms to payment to get paid for it. They were doing it essentially for free. Now, payment reforms have caught up – but it’s unclear how long they’ll remain in place.”
She adds, “We’re asking for a lot of change in primary care over the last couple of decades. It’s good, and it comes from a good place, but these practices are being asked to add more team members, to work under different conditions, to adopt electronic health records, [and] to develop new population-based quality-measuring systems and reporting systems.”

The number of people availing virtual consultations has been significant primarily because they didn’t have to drive down to the facility physically. While The Centers for Medicare & Medicaid Services (CMS) has been highly supportive in facilitating telehealth, these rules should continue to relax to make remote care accessible to one and all irrespective of geographical barriers.

The Department of Health and Human Services(HHS) has even waived off penalties for HIPAA violations against healthcare providers that used conventional communications platforms such as Skype and Zoom to enable virtual care. But these breaches can have severe implications under normal circumstances, and care needs to be taken to ensure patient data remains private and secure at all times.

Broadband has to be accessible and affordable too, without which it would be impossible to leverage the full benefits of telehealth. Imagine you are deep into a call, and the connection goes off just like that, in a second. Also, when physicians are examining patients’ physical symptoms closely, it can be a futile exercise if the video call lacks the required clarity. Not everyone is tech-savvy, and connectivity issues can add to the frustration.

The potential and benefits of telehealth

Telehealth has immense potential and can improve outcomes significantly if efforts are made to expand access to care. Physicians are already reporting burnout as work stress continues. Telehealth programs, when implemented correctly, can bridge the gaps in healthcare now and forever for all. Not to forget the immense cost savings it can lead to.

Transition to telehealth with Trigent

Trigent can help your healthcare facility transform into an agile, robust network of digitally connected distributed entities to open doors to new and exciting opportunities in telehealth. Our domain knowledge and technology expertise help us work closely with stakeholders to meet the many challenges of care delivery in the telehealth sector.

We offer solutions and services to achieve EHR Interoperability and manage virtual consultations effectively. Call us today to book a business consultation.

References

  1. https://www.mckinsey.com/~/media/McKinsey/Industries/
  2. https://www2.deloitte.com/us/en/insights/industry/health-care/future-of-virtual-health.html

Clutch Recognizes Trigent Software as Top Software Developer in India

As companies scale up their digital transformation initiatives, achieving the desired outcome is dependent on finding the right talent with skills and experience relevant to their domain. Rapid changes in technology, the emergence of new platforms and tools need high investment in training.

At Trigent Software, we have a customer-first approach. We deliver scalable, secure, agile, flexible, high-quality software that our clients require. Our goal lies in delivering next-gen software applications that streamline business processes and promises superior customer experience. Our team delivers innovative solutions using our decades of experience, deep domain knowledge, and technology expertise.

Headquartered in Southborough, Massachusetts, we work with businesses big and small all over the world. We are proud to have developed more than 400 products so far. No matter the size of the project, we work with care and diligence to make sure it becomes successful.

We are thrilled to announce that Clutch has named Trigent Software as a top software developer in India. We are proud to have been considered a top company by an industry leader like them.

Clutch is a B2B rating and reviews firm based in Washington, DC. Their team of independent analysts conducts interviews with current and former clients of companies listed on their site. These verified reviews form the basis of their rankings and awards. Clutch carefully curates lists of the absolute best agencies and organizations by industry and location, simultaneously enabling companies to establish credibility and buyers to find the right services.

We currently hold a 4.8 out of five ratings as the top software developer on their platform based on 47 client reviews.

We appreciate the reviews given by our clients. Their feedback lets us know that we are doing the right thing in terms of providing our service. It only motivates our team to work harder and help more businesses overcome their limits. Check our profile on Clutch to see what our clients have to say about our services.

Want to learn more about our services? Contact us today, and let’s discuss the ways we could help your business grow.

Top 7 Trends That Will Drive Healthcare in 2021

2020 brought along challenges as well as opportunities for diverse sectors including healthcare. We’re now stepping into an era of digital transformation that will push the boundaries for healthcare in incredible ways with a profound impact.

As per the Council for Affordable Quality Healthcare’s 2020 Index, the US healthcare industry is missing out on billions of dollars in potential annual savings due to lack of adequate workflow automation to carry out common business transactions. Apart from the $122 billion that it has already saved through automation, it can save an additional $16.3 billion by fully adopting nine common transactions.

The CAQH said in a statement, “For example, each fully automated claims status inquiry costs $11.71 less than the same transaction conducted manually for the medical industry and $10.92 less for the dental industry. Similarly, every eligibility and benefit verification converted from manual to electronic saves the medical industry $8.64 and the dental industry $8.75. Considering the millions of times these transactions occur every day, the savings potential across the healthcare economy is significant.”

The healthcare sector is now more focused than ever on simplifying workflows and reducing the burden associated with administrative tasks while keeping automation at the helm of all its initiatives. We bring to the fore the top 7 trends in healthcare that iterate the role of automation in making patient-centered, outcome-based systems a priority.

  1. API-enabled EHRs to improve interoperability

Application Programming Interface (API) enabled EHRs means patients get better access to data and manage healthcare outside the healthcare facility using their smartphones or computers. API adoption enhances interoperability and patient data sharing between providers thereby reducing clinical burden, and facilitates better care coordination. When deployed correctly, next-gen APIs create secure and compliant integrations to provide actionable data and advanced care through multiple avenues and channels.

Ben Moscovitch, project director of Health Information Technology at Pew Charitable Trusts opines, “If standard APIs were broadly adopted in health care, patients could access and compile their data from multiple providers while clinicians could process complicated information and make care recommendations. APIs would also offer other benefits, such as facilitating the exchange of clinical data among health care providers.”

  1. Robotic process automation or RPA for scaling operational efficiency

The data collected from various internal and external sources such as insurance portals, third-party portals, ERPs, clinical applications, scheduling applications, etc. can be overwhelming, and streamlining the flow of information across all these channels can be a labor-intensive task. Robotic Process Automation provides the much-needed respite by extracting relevant information from multiple sources and automating routine tasks to reduce costs, minimize errors, and improve operational efficiency.

According to Gartner, 50% of healthcare providers in the U.S. will invest in RPA in the next 3 years as a means to optimize costs and healthcare resources giving further impetus to RPA adoption. Explains Dr. Anurag Gupta, research vice president at Gartner, “Cost optimization is a consistently recurring theme among healthcare providers. The money that RPA saves by not having to spend as much on an unreformed process translates into cash that is available for front-end clinical functions, which is especially important while healthcare organizations combat the COVID-19 crisis.”

  1. Telehealth for remote care

Telehealth has been instrumental in providing care virtually during the pandemic that made social distancing mandatory. In no time, everyone was convinced about its immense potential and is fast becoming a preferred form of medical care. As President of VirtualMed Staff, Jack Williams explains, “When patients feel their care is as good or better than a routine visit in person, all from the comfort of home, those same patients will no longer endure long wait times when it is avoidable.”

Using technologies such as streaming media and video conferencing, telehealth will allow patients to choose healthcare providers and services irrespective of their geographic location through digital telehealth platforms. It will eliminate patient no-shows, travel time, wait time, etc. ensuring better efficiency and revenue for medical practitioners. Telehealth is also playing a pivotal role in improving disaster emergency response services through advanced volunteer registration, biological surveillance, hospital bed availability tracking, patient record management, etc.

Telehealth will continue to play a big role in addressing the healthcare needs of patients as part of their long-term healthcare plan even after the pandemic is behind us. A hybrid healthcare model has emerged ever since the pandemic accelerated advances in remote managed care for those with chronic conditions and those who had COVID-19 symptoms but did not require hospitalization. What we can now expect is a combination of telehealth and in-person visits to manage everything from routine follow-ups to critical care.

  1. Cloud-based LIMS for continuous access to data

The global Laboratory Information Management Systems (LIMS) market is expected to grow at a CAGR of 14.1% from 2019 to touch $2.21 billion by 2026. What was earlier conceptualized as a system to record test samples and particulars about donor and patient samples has now evolved to join the league of next-gen healthcare solutions using cloud technology.

LIMS on the cloud can connect multiple stakeholders and give users complete control over sample tracking, processing, and delivering while attaining scalability in their business. Patients too can track their records and maintain personal health data easily. LIMS software can schedule appointments and follow-ups for healthcare specialists and time slots of lab equipment in a highly efficient manner.

The modern LIMS software can be leveraged effectively as an interface between lab equipment and other devices in real time to enable the import and export of data for better coordination.

  1. Salesforce health cloud for improved patient experience

Salesforce health cloud provides a complete view of patients through easy-to-decipher dashboards that collate data from different sources to unite healthcare provider siloes. Using this data, healthcare providers can map the entire patient journey understanding their relationships to specialists at different junctures of healthcare.

Data is collected from different sources such as EHRs, medical devices, wearable activity trackers, etc. to build a patient history that includes details such as medical history, current medical conditions, lab results, etc. Salesforce admins can incorporate the necessary security features to ensure security compliance and also provide an omnichannel experience to patients so as to allow them to reach out for care from an app or channel they are most comfortable with.

  1. Artificial intelligence and integrated wearable technology for better health management

Although AI has been around for years, it has now become ubiquitous and a game-changer from a clinical, operational, and financial point of view. With machine learning, AI can segregate data, so that healthcare providers understand patients and their condition better to make more informed decisions. Shared insights across a large patient population can help chart the treatment course for patients to ensure better outcomes in the future.

AI is now helping develop predictive models during the pandemic to track the virus and estimate the risk based on the spread of the disease. It is also playing a big role in genomics – the study of an individual’s genes – attaching findings to electronic medical records of patients to optimize clinical decision-making.

Also trending are wearables that allow individuals to record steps, heart rates, blood pressure, and overall exercise regime. The global wearable market is expected to increase in size at a CAGR of 15.9% from 2020 to 2027 from USD 32.63 billion in 2019.
With AI and machine learning in the picture, wearables will help transform clinical research and treatment protocols while ensuring better more positive outcomes in healthcare.

  1. A digital front door to offer personalized care

Social distancing brought along a new challenge for healthcare providers – ramping up their digital capabilities to stay connected with patients during their hour of need. The idea of having a digital front door thus became necessary which was expected to be simple to use but purpose-built.

Writes Bruce Orcutt is Vice President of Marketing at ABBYY – Patients need healthcare services that can meet them where they are: in their own homes. Utilizing video platforms, native apps, and personalized web portals, digital healthcare offerings support a healthcare system that is convenient, timely, and best meets the needs of a wide array of patients.

No matter where a provider is on their digital journey, it is important to have granular, accurate, and comprehensive data to widen the digital front door. Discovering and analyzing operational processes and identifying bottlenecks will be important steps to enhancing operational workflows, reducing patient wait times, and creating a seamless patient experience. Considering that a digital front door creates first impressions in the minds of patients when they approach a healthcare facility, many are now investing in mobile apps for their organizations to host patient portals, telehealth visits, and other chores.

Wrapping up

The healthcare industry is all set to attain new frontiers with transformative technologies at its helm. At Trigent, we help healthcare organizations deploy future-ready technologies to get a 360-degree view of their people, processes, and data. We believe connected healthcare is the key to improving patient engagement and delivering quality care.

Allow us to help you with integrated healthcare solutions that will drive the future. Book a consultation today to know more.

Trigent excels in delivering Digital Transformation Services: GoodFirms

GoodFirms consists of researched companies and their reviews from genuine, authorized service-buyers across the IT industry. Furthermore, the companies are examined on crucial parameters of Quality, Reliability, and Ability and ranked based on the same. This factor helps customers to choose and hire companies by bridging the gap between the two.

They recently evaluated Trigent based on the same parameters, after which they found the firm excels in delivering IT Services, mainly:


Keeping Up with Latest Technology Through Cloud computing

Cloud computing technology has made the process of meeting the changing demands of clients and customers. The companies who are early adopters of the changing technologies always achieve cutting-edge in the market. Trigent’s cloud-first strategy is made to meet the clients’ needs by driving acceleration, customer insight, and connected experience to take businesses to the next orbit of cloud transformation. Their team exhibits the highest potential in cloud computing that improves business results across the key performance indicators (KPIs). The Trigent team is instilled with productivity, operational efficiency, and growth that increases profitability.

The team possesses years of experience and works attentively in the cloud adoption journey of their clients. The professionals curate all their knowledge to bring the best of services to the table. This way, the clients can seamlessly achieve goals and secure their place as a modern cloud based-enterprise. Their vigorous effort has placed them as the top cloud companies in Bangalore at GoodFirms website.

Propelling Business with Software Testing

Continuous efforts and innovations are essential for businesses to outpace in the competitive market. The Trigent team offers next-gen software testing services to warrant the delivery of superior quality software products that are release ready. The team uses agile – continuous integration, continuous deployment – and shift-left approaches by utilizing validated, automated tools. The team expertise covers functional, security, performance, usability, accessibility testing that extends across mobile, web, cloud, and microservices deployment.

The company caters to clients of all sizes across different industries. The clients have also sustained substantial growth by harnessing their decade-long experience and domain-knowledge. Bridging the gap between companies and customers and using agile methodology for test advisory & consulting, test automation, accessibility assurance, security testing, end to end functional testing, performance testing the company holds expertise in all. Thus, the company is dubbed as the top software testing company in Massachusetts at GoodFirms.

Optimizing Work with Artificial Intelligence

Artificial intelligence has been the emerging technology for many industries during the past decade. AI is defining technology by taking it to a whole new level of automation where machine learning, natural language process, and neural networks are used to deliver solutions. At Trigent, the team promises to support clients by utilizing AI and providing faster, more effective outcomes. By serving diverse industries with complete AI operating models – strategy, design, development, and execution – the firm is automating tasks. They are focused on empowering brands by adding machine capabilities to human intelligence and simplifying operations.

The AI development teams at Trigent are appropriately applying the resources to identify and govern a process that empowers and innovate business intelligence. Besides, with their help with continuous processes enhancements and AI feedback systems, many companies have been increasing productivity and revenues. Therefore, helping clients to earn profit with artificial intelligence, the firm would soon rank in the list of the artificial intelligence programming company at GoodFirms.

About GoodFirms

GoodFirms, a maverick B2B Research and Reviews Company helps in finding Cloud Computing, Testing Services, and Artificial Intelligence firms rendering the best services to its customers. Their  extensive research process ranks the companies, boosts their online reputation and helps service seekers pick the right technology partner that meets their business needs.

Trigent Recognized as Top Cloud Consultants 2020

The numerous possibilities in adopting cloud services in your business can sometimes be overwhelming. Here at Trigent, our vision is to help businesses realize the full potential of cloud, irrespective of their maturity stage in the cloud journey.

Thanks to its cloud-led strategy, Trigent has empowered organizations to drive business acceleration, connected insights, and customer experience. We help them maximize their returns from their cloud investments by building impactful and disruptive cloud-based offerings. We understand legacy infrastructure and applications, having been in the business for over two decades. This puts us in a strong position to modernize legacy applications through the cloud, SaaS, and microservices building blocks.

In recognition of our proven success in cloud transformation, we’re delighted to announce that we’ve been named by Clutch as one of the top Cloud Consultants in 2020! Clutch is a company list resource that helps connect businesses with the best-fit agencies or consultants they need for their next big business challenge. Clutch cuts through disorganized market research by collecting client feedback and analyzing industry data, arming businesses with the insights and analysis they need to connect and tackle challenges with confidence.

We’re delighted to have harnessed cloud to help businesses improve their results across KPIs such as employee productivity, operational efficiency, growth, and profitability.

Trigent Software Proud to be Named on Clutch 1000

Here at Trigent Software, we know it can be tough trying to juggle business success and staying up to date with all of the latest and greatest software innovations. That’s why we’re dedicated to IT outsourcing and offshore development! We enable organizations to adopt innovative digital processes and customer engagement models and outstanding results.

In light of our success, we’ve earned recognition for our custom software development prowess, and have earned ourselves a spot on the Clutch 1000! This is a list of the top B2B service providers, reviewed and vetted by Clutch’s verified research. We’re number 179 on the list, out of over 1000 custom software developers, but the only service provider featured from Fayville, Massachusetts!

We’d like to set this time aside to thank our wonderful customers for helping us achieve this award. They participated in client interviews with Clutch analysts to gauge our impact on their day to day business. They ranked us on the basis of cost-effectiveness, attention to project deadlines, and our overall quality of service. In reflection of those scores, we’ve been given an amazing 4.8 out of 5-stars! We’re so happy we’ve been able to meet our clients’ expectations! Please take a look at a recent review below:

For those who might not know, Clutch is a B2B market research firm that employs a unique ratings methodology to compare companies across sectors. We’ve also been recognized by Clutch’s sister platforms, The Manifest and Visual Objects. The Manifest, a site where companies can be identified as leaders through business metrics, list us on their directory of top software development companies. Visual Objects, a platform that features top firms and their visual portfolios, names us among their top custom software developers.

Thank you one and all for making this award possible! Please drop us a line if you’d like to start a project today.