6 Robotic Process Automation Strategies for Increased Productivity in Healthcare

Robotic Process Automation (RPA) is playing a significant role in healthcare and creating a profound impact across processes at different stages of patient care. Omega Healthcare’s strategic acquisitions to fortify its tech-enabled service portfolio stands testimony to the indomitable place automation holds in healthcare today. These acquisitions will help Omega scale its AI and data-analytics-based solutions to curtail costs and augment revenue.

We will likely see a spike in such collaborations in the coming years, with new healthcare technologies unlocking massive revenue prospects for the healthcare industry. These technologies are paving the path for cost-effective and efficient patient care while reducing the cost burden of hospitalization. The healthcare automation market is predicted to grow at a CAGR of 8.4%1 from 2021-2028, with a global valuation surpassing US$ 88.9 billion by the end of 2028.

Robotic process automation, AI, and machine learning are helping healthcare organizations manage vast amounts of data and optimize routine tasks. It is believed that robotic process automation can help the healthcare sector curtail costs by 50%. But to use these technologies efficiently, it is crucial to understand their impact on healthcare and the myriad benefits they offer.

1. Digital assistants for improved patient experience

The healthcare industry is trying its best to humanize technology to provide personalized care to patients. WELL Health, the winner of the ‘Best in KLAS’ award for patient outreach, has divulged its plans to invest $32 million in research and development. The investment will be used for product development and to increase the number of people working on patient communication solutions. 

From providing the required language support for translating text messages into over 100 languages to improving workflows for scheduling appointments and follow-up visits, WELL will enhance communication and customer service in a big way. Artificial intelligence or AI-aided documentation is now used for regulatory compliance and reimbursement, while chatbots are increasingly deployed to communicate with patients. 

The right patient experience is the key to improving the patient-provider relationship. Patients today want a seamless experience, and 62% of healthcare consumers2 are inclined to switch providers after the pandemic. They want the power to compare quotes, choose healthcare providers, and have greater control over their wellbeing. Providers now allow patients access to health portals for greater visibility and transparency into health records, medical histories, and possible treatments.

2. Predictive resource planning for timely delivery of care

COVID-19 had put the healthcare industry in limbo as patient health continued to deteriorate, and no amount of resource planning could bridge the gap. Patients suffered from increased waiting times and delayed diagnoses pointing toward an acute shortage of resources. Hexarad, a teleradiology firm, has stepped forward to support healthcare services when demand outstrips supply. It provides hospitals and healthcare services with an intelligent way to manage their resources. It steps in every time a radiologist in its network reaches capacity and provides a report on scans that their teams do not have the time to process. 

Interestingly, AI is also helping radiologists improve classification accuracy 80% of the time. Healthcare professionals are now using Robotic Process Automation (RPA) to navigate the increasing challenges of care logistics with real-time insight into current and future staffing needs. In tandem with big data, RPA is helping them distribute resources efficiently to address the gaps in workforce supply.  

3. Automate routine tasks, so staff have more time for patients

Healthcare providers use patient management automation with advanced digital features to offer value and convenience while dealing with multiple tasks, including billing, claims, and scheduling routine checkups. Submitting claims is often stressful as the slightest error can slow down payments. 

Custom healthcare automation software comes to the rescue as it handles even the most complex primary and secondary claims processes by allowing seamless data transfer between billing and claims. AI advancements like machine learning (ML) and optical character recognition (OCR) enable efficient data processing and accurate information retrieval. 

Though we cannot eliminate analog data completely. Even when the pandemic was at its peak, an estimated 2.8 trillion pages were printed. As per the data from the US Bureau of Labor Statistics, US companies spent $5.3 billion on wages annually in 2021 for data-entry keyers indicating the prevalence of analog data even during times of social distancing.

4. EHR data analytics for effective clinical decision support

EHRs have been instrumental in providing healthcare leaders with tons of actionable data to improve the quality of care. While automated processes assist in sifting vast amounts of data, AI helps make sense of it. It makes the data useful for research to understand patients and their requirements better. 

Healthcare dashboards play a significant role here as they help improve operational efficiencies and empower healthcare providers to visualize data correctly. They aid in reviewing key performance indicators (KPIs) for decision-making and tracking resources. Electronic health record vendor Azalea Health recently acquired dashboardMD to harness the powerful analytics capabilities to have insights and enhanced visibility. 

Healthcare practitioners blend research and clinical practice to enhance clinical decisions, support evidence-based practice, and speed up diagnoses.

5. Continuous care with remote patient monitoring

Remote monitoring has become easier and more efficient with the Internet of Things (IoT). It keeps patients safe in their homes and helps physicians deliver excellent care while increasing patient engagement and satisfaction. IoT reduces the length of hospital stay and prevents readmissions, reducing healthcare costs and enabling better treatment outcomes. 

IoT helps physicians keep a tab on different health aspects of patients, such as blood pressure variations, exercise regime, and calorie intake. Connected devices with sensors help track the real-time location of medical equipment like wheelchairs, oxygen pumps, and nebulizers. It supports healthcare companies in asset management and the deployment of medical staff. 

IoT has also been helping insurance companies reduce claims and validate them based on data captured by connected devices. No wonder IoT in the global healthcare market was growing at a CAGR of 18%3 and is predicted to reach US$ 181.4 Billion in 2022 and US$ 952.3 Billion by 2032.

6. Ensure regulatory compliance with data privacy and protection

Data privacy is crucial in healthcare, given the sensitive nature of personal medical records. As digitalization continues, healthcare data breaches have increased considerably, from 34 million individuals being impacted in 2020 to a whopping 45 million in 2021. Data security is now a strategic agenda item for the healthcare industry eager to modernize IT infrastructure to protect patients’ health and safety. 

Healthcare data encryption is becoming the norm while a complete security incident response plan to identify, evaluate, and stop a cyberattack is being implemented by top healthcare facilities. 

It has become imperative for healthcare providers to protect data regardless of where it resides. A Canadian healthcare entity, Arnprior Regional Health, became the victim of a cyberattack in December 2021 that compromised patient records dating back to 1996. Many are now using blockchain-based systems that allow patients to approve changes to their EHRs, authorize access to their records, and oversee the data sharing between providers. Blockchain increases trust and transparency by requiring all parties to agree on how data is verified and recorded. 

Embrace healthcare automation with Trigent

The healthcare industry is using automation to reduce costs, increase revenue, and enhance the patient experience. The benefits of technology are far too many for those who set realistic expectations about automation and acknowledge its role in improving efficiency and quality. 

Our industry-leading expertise has helped several healthcare companies adjust their digital posture and offer excellent care.

Automate your processes to build an efficient ecosystem. Call us today!

References

  1. https://www.prnewswire.com/news-releases/healthcare-automation-market-to-advance-at-cagr-of-8-4-during-20212028-focus-to-adopt-cost-effective-and-efficient-patient-care-delivery-propels-applications-says-tmr-study-301531100.html
  2. https://nrchealth.com/how-covid-19-reshaped-healthcare-consumerism-4-key-trends-to-know-for 2021/#:~:text=Consumer%20loyalty%20is%20a%20major,2018%20to%2036%25%20in%202020.
  3. https://iotbusinessnews.com/2022/05/09/06406-iot-in-healthcare-is-expected-to-flourish-at-nearly-18-0-cagr-global-market-value-to-reach-us-952-3-billion-by-2032/

Cybersecurity in Manufacturing:
How can factories manage data security risks with Smart technology?

The importance of cybersecurity in manufacturing

Does this sound like you?

After intense negotiations with dozens of vendors, grueling engineering discussions with the production team, painful budget approvals, and months of redrawing the assembly lines, you moved your semi-automated production process into something contemporary. Your modern world-class manufacturing line is now a text-book case of how a connected Industry IoT plant should look: you have robotized processes, IoT asset management, automated vendor plug-ins, remote monitoring and control of most production routines, vision managed defect assessment, and a holistic view of how your other plants halfway around the world are functioning -all in a single screen, with a few clicks.

Now that you have slashed defect rate cut down human intervention, and improved production rate, you think you have got it all figured out and can take that over-due holiday on the beach? Right?

Wrong.

Sorry to be dramatic. But this is what the cyber bots are heard saying: “Thank you for creating a fertile territory for us to proliferate. We couldn’t be luckier”.

Speed is only half the battle in IIoT

The ‘Floating assembly lines’ of industrial revolution 4.0 are designed to meet demand in the shortest time possible. Approved supplier systems automatically log in and ship components to a live assembly line to meet the production targets of an OEM producer. Most of these decisions are made by systems using a variety of software (AI, IoT hub, decision algorithms), learning systems (M2M), networking (IR, 5G NR. Cloud computing), and production systems (3D printing).

Consider the possibility that a supplier’s system is infected with malware and enters this system. It could proliferate the OEM supply chain, other supplier systems, and respective corporate IT infrastructure in minutes. The potential for damage is even more significant if, by some means, it mutates and destroys safety mechanisms in the plant and endangers human lives.

According to the Deloitte and Manufacturers Alliance for Productivity and Innovation (MAPI) study, 48% of surveyed manufacturers fear that cyber attack is a real threat and the greatest danger they envisage for smart factories. And damage due to a cyber incident in manufacturing was estimated to be about $330K.

Disconnected islands in a sea of connectivity

The single biggest threat appears to come from here: Operational Tech (OT) and Information Tech (IT) systems do not talk to each other. OT refers to hardware and software used to change, monitor, or control physical devices or processes within a production facility.
Traditionally, manufacturing systems have been proprietary with few, if any, open standards for third-party plug-ins.

Tightly coupled legacy systems become a natural barrier for easy upgrades imposing change-impact study for every minor upgrade. Security controls for such systems are vendor-driven patches that are slow to come by. Also, vendors of traditional manufacturing systems do not cover OT in service agreements and maintenance contracts. The IT team simply believes that ‘all is well as they focus on the rest of corporate ERP, DB, networking, and productivity systems.

Some important cyber security considerations for the manufacturing facility are detailed below:

  • Solution Design: Restrict device and system access to authorized personnel only. Ensure cloud or network access follows rules-based access control.
  • Access & Authorisation: Ensure default passwords are changed in all IIoT devices, the new passwords conform to IT Security policy, and access control of edge devices is regulated. Default password vulnerabilities in 3rd party connected devices are a leading cause of security vulnerability.
  • Production Planning: Ensure company-wide secure remote access policy is defined, followed, and documented. Ensure cyber intelligence information exchange, record incidents, document phishing attempts, and develop thwart methods.
  • New Technologies: 3D printing and enhancements to the existing production line should be zoned separately with one-step isolation. For network 3D printers, it may be required to run separate cyber assessment tests and share reports with corporate IT security teams.
  • RPA, ML, NLP, and AI: These new technologies have clear benefits on the shop floor but will bring in their threats. Deploy rigorous application whitelisting, access control, portable memory control (USB drives moving in and out), controlled access to the internet on such systems, and accurate real-time inventory management.
  • Asset Management: Ensure security rules and policies are risk-based rather than compliance-based. Maintain a qualified, dedicated team to create surprises in addition to routine checks. This team should be aware of company-wide incidents and trained to observe seemingly unconnected events to extract real intelligence in a security scenario.

Since digital and cybersecurity elements will become all-pervasive sooner or later within corporates, it is a matter of time before they start impacting manufacturing processes.

Conduct a thorough cybersecurity assessment

This is an independent exercise and should not be downplayed in a regular corporate IT security audit. Ideally, the cyber assessment should be done every six months, including OT in the IIoT environment, recorded results, gaps plugged, shared with corporate IT and cybersecurity intelligence groups in the industry for mutual benefits.

It is also advised to build security protocols across the corporation, cover micro-assets and entry points for physical and digital products, and make sure the protocols are part of an overall security umbrella policy applicable to all branches and personnel.

In conclusion, remember that internal view often leads to fatigue derived from familiarity. It helps tap the rich experience of industry experts who have already done some of these things.

For example, at Trigent, our industrial security experts have delivered solutions in RPA (complementing human judgment with automation-led efficiency), predictive maintenance, and AR (Augmented Reality – helping find unique ways to connect humans and machines) for big and small manufacturers. Our clients across energy and oil, retail and manufacturing, healthcare, and education stand testimony to our capabilities.

Give us a call or drop us a line. We will be happy to help.

Trigent Software, a Pioneer in Software Development for IT Businesses: GoodFirms

There is everything with Trigent Software that a successful software development company holds to obtain remarkable market growth and mark customer footprints for long, from happy employees to happy customers. How? Let us get it in the words of Chella Palaniappan, the Senior VP of Trigent Software, Inc.

Trigent Software, Inc is a US-based software development company that provides digital engineering and IT services. Established in 1995, Trigent partners with its clients across its value chain, enabling them to design, build, deliver, and maintain their products and services that help them rank higher in the industry. The company helps its clients to achieve their desired goals through enterprise-wide digital transformation, modernization, and absolute optimization of their IT environment.  The company’s decades of experience and deep knowledge of working in different domains deliver transformational solutions to enterprises, SMBs, and ISVs.

In an interview with GoodFirms, Chella Palaniappan, the Senior VP of Marketing & Client Services in Trigent Software, Inc., discussed the story behind the company’s establishment and his role to take it to success.

The interview starts with Palaniappan sharing that he looks after the company’s client engagement matters in Enterprise Software Development, Product Development, Cloud Integration, and Quality Engineering  Services.  The honorable VP closely works with their clients in North America to ensure the company’s ODC execution and offshore initiatives are smooth and efficient. 

The company’s CEO – Bharat Khatau, and other pillar founders have started Trigent Software with a vision to provide quality IT services to global businesses.  The aim behind its establishment has always been to transform them through customized digital solutions by improving their operational productivity, efficiency, and technology, reducing complexity in business, and increasing their bottom line.  Moreover, Trigent has created over 600 software products in the market for small, medium, and large enterprises, along with developing patented products in the semantic internet space.

Chella Palaniappan advocates the in-house team model in the company.  It means everything from planning and execution to delivery and support.  All tasks are executed within Trigent’s premises.  Clients get a clear idea about the progress of their projects and other details from a responsible and talented pool of over 500 members composed of project managers, designers, developers, QAs, maintenance, and help desk – all under the same roof.  The company comes up with the right customer engagement model.  It offers an onshore model and hybrid engagement model depending upon the requirements and budget of the clients.

Throwing light on the company’s track record, he speaks of its stellar success in the development world.  Along with developing 600+ projects and having 6 US patents, Trigent owns several trade secrets that prove the credibility of its high-tech resources. 

The company works with the same level of care and diligence to make the engagement a success.  The cutting-edge solutions, strategic insights, and execution of excellence are recognized worldwide.  The recognition for enterprise software by Zinnov in 2020 and IoT service in 2021 proves the company’s excellence.  “Our mission is to help our clients in “Overcoming Limits” of competitiveness, productivity, technology complexity, time, and budget constraints,” he adds. 

The client review below is another way to know more about how the company treats its clients. 

According to Chella Palaniappan, the customer retention rate in Trigent Software, Inc is 88%.  The company has been the trusted partner to many businesses from manufacturing, banking, retail, education, healthcare, media, transportation, logistics, insurance, financial services, and hi-tech industries.  One of the lasting relationships with their client counts for more than 12 years. 

He admits that Trigent offers next-gen future-ready applications for the new normal using AI/ML, cloud-native applications, and augmented reality mobile apps.  State-of-the-art quality engineering services like school safety systems and business benefits from patented technology as “Fast Rules Selection Engine” (FRSE) combine more than 25 years of company experience to provide a unique business advantage. 

The customer satisfaction rate of the company is always higher.  Toll-free sales lines or chat services on their website and direct access to the team through phone, email or slack channels are supported to cater to the client issues and queries.  The different pricing models are facilitated to the clients that run under client time and material fees.  Managed services model is always available at a fixed annual contract fee. 

The company is flexible enough to charge its minimum budget up to the bottom line of $25,000.  However, projects for millions of dollars are also accomplished by the company with repeat businesses and referrals.  Undoubtedly, Trigent Software, Inc ranks among Massachusetts and America’s top software development companies

“We continue to invest in our people and technology to stay in tune with the pace of technology innovation and the resulting disruptions in the ecosystem.  Trigent will partner with companies as they look to navigate the uncertainty and strike a balance between investing successfully in new tech and maximizing value from current infrastructures,” he concludes the interview. 

You can view the detailed interview on the company’s page on GoodFirms.

About GoodFirms

GoodFirms is a Washington, D.C.-based maverick B2B research and reviews firm that aligns its efforts in finding web development and web design service agencies delivering unparalleled services to its clients.  GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.

5 Ways Salesforce Customization Can Help You Improve Customer Experience and Conversions

The importance of Salesforce Customization

It’s not often that a CRM (customer relationship management) system doubles up as a tool to help build customized and connected customer journeys.  But when a company claims a market share as large as 19.8% of the global CRM market, there is no doubt that it can be your most trusted partner in charting customer journeys.  It is none other than Salesforce that continues to help raise the bar for customer experience year after year. 

The customer experience (CX) has been the primary focus of successful companies, and 68% of marketing leaders admit their companies compete based on customer experience.  It would be impossible to create a meaningful CX without substantial data and a deeper understanding of the customer journey. 

67% of marketers believe a connected customer journey across all touchpoints is crucial to enhance customer loyalty, but only 23% were delighted with their ability to leverage customer data. 

Image source: Salesforce state of the connected customer report – Third edition

Salesforce CRM helps you manage your customer data, gives a 360-degree view of the interactions between you and your customers, and offers constant updates about customer activity.  Most importantly, it helps you create experiences that lead to conversions and brand loyalty. 

The milestones in a customer journey

Offering tailor-made solutions to customers and enhancing the overall experience can be challenging. The customer journey typically involves six important stages:

  • Awareness – It’s when the customer comes across your brand for the first time.
  • Acquisition – It’s the stage wherein a consumer converts into a lead by interacting with your products or services.
  • Onboarding – The customer is now interested in your brand enough to make the first purchase.
  • Engagement – This is the time to deliver new and personalized experiences to keep the customer engaged and connected to the brand. 
  • Retention – This is a crucial phase as you have to ensure customers are not losing interest in the brand and stop them from going off the trail.
  • Advocacy – It’s the time for happy customers to speak about their experience with the brand through reviews and positive feedback. 

All of the above phases need solid communication and collaboration tools and tons of data.  You will have to visualize diverse scenarios and the numerous paths customers take to reach your brand and engage with it.  You need to use data effectively to take your customers on a more rewarding journey. 

That’s what American Express did by combining data and the power of Salesforce Customer 360 to empower their customers to make smarter decisions.  The company had a broad view of their customers’ spending patterns, and Salesforce customization helped the company convert this data into insights to make their lives easier.  It transformed the travel experience for customers with secure phone payments and helped their employees with business tools to solve customer pain points.

The WOW in customer experience

Out of 15,000 global consumers and business buyers participating in a survey, 85% of business buyers and 79% of consumers said the experience offered by a company is as important as the products and services it provides.  

This is particularly true in a day when it is difficult to distinguish products by brand and price.  Customer experience has become the distinguishing factor helping companies build lasting relationships with customers.  But the wow in customer experience comes through customization. 

As per the State of Sales report, customer satisfaction has become the most critical metric.  This is precisely why salespeople who once focused heavily on closing transactions are monitoring it more than any other metric.  Customer experience is now the most critical factor for growth and success.  Salesforce customization helps you enhance it. 

Image source: Salesforce.com

While Salesforce configuration has been popular due to simple ‘point & click’ and ‘no code’ features, it is Salesforce customization that is helping companies manage their business.  It helps carry out routine tasks like sending email alerts, creating custom reports, customizing page layouts, and adding/deleting/modifying fields and objects. It integrates with third-party applications like Outlook, Gmail, Echosign, Docusign, and Quickbooks. 

The Salesforce Catch-22 

Salesforce ensures better business performance and offers you the functionality that goes beyond typical of mass-produced, cookie-cutter software.  It gives you the power and freedom to create your own unique processes.  But there comes a time when you realize that it is not as perfect as you thought it would be despite having the best solution. 

Some dashboards may not be as enlightening, a report may seem incomplete, a field or two may have to be added, and the processes may not be adequately automated to achieve the desired result.  You may want your Salesforce CRM to work with existing third-party systems to address specific requirements.  You may also want to get a detailed view of customers to broaden sales prospects.

It happens to the best of us and often requires us to go beyond standard configuration and customize what needs to be done.  88% of survey respondents in a recent research report said it is imperative to have a complete and consistent view of their customers across channels and platforms. Yet, only 31% have such a unified view. 

Examples of Salesforce customization include third-party integrations, visual force emails, and modification of page layout with CSS. 

You can change the look and feel of the user interface if you wish to make it more relevant.  For instance, you may want your employees and customers to see the corporate logo and colors and make the whole user interface branded.  Top companies are constantly working towards addressing the pain points at scale to define and offer the perfect customer experience. 

Here’s what you can achieve with greater customization and capabilities:

Highlight a message 

AIDS United is a classic example of Salesforce customization for how they customized their donation forms.  They leveraged the open API of the Salesforce solution to create a more engaging donation page.  Through a simple Click & Pledge, they encourage visitors to dedicate their gifts and make a recurring monthly donation.  

Build a centralized database 

Data centralization is crucial for fast decision-making.  The right data can be used effectively to improve the user experience. College Track wanted to manage volunteer check-ins across six locations and hence chose to create a customized volunteer profile page. 

Volunteers entered their names into the tablets available at the entrance of the facilities every time they signed in and out.  Information was now readily available, and the connected endeavor gave the feeling of the tablets talking to each other.

Add a functionality 

You may want Salesforce to autogenerate quotes and email them to your clients.  Or you might want it to automate processes to auto-generate contracts to send them to customers for e-signing.  After all, better digital capabilities are critical for day-to-day functioning. 

BOKS relies on its custom-built page to allow trainers and coaches to monitor attendance and send out bulk messages.  It uses WordPress as the content server allowing users to add updates that typically translate into a Visualforce page.

Build custom apps 

You may have to customize Salesforce to address a particular need.  Perhaps, you may want to build an app to manage specific onboarding processes or a lending management application.  With Salesforce customization, you can build a secure app that can be scaled as the business grows.

Companies leverage Einstein features to build artificial intelligence-powered apps that get smarter with every interaction. 

Integrate with existing tools

Salesforce offers APIs to enable developers to integrate with existing solutions.  Such integration tears down silos and allows decision-making based on data related to different aspects of the business.  Without integration, it is difficult to see how a specific change affects the organization.  On the other hand, integrating data helps reduce data entry burdens and errors.

Penneo, a RegTech company, improved productivity and end-user experience by customizing Salesforce solutions.  The company customized Salesforce CRM to give their people and marketing agents a complete overview of leads and customers to get the data and connectivity they wanted.

Create the perfect CX with Trigent

Dynamic and user-centered experiences always lead to conversions and an increased Salesforce ROI.  Our technology experts can evaluate your current business structure and make recommendations based on your unique business needs. 

Get the necessary support and tools to implement complicated customizations.  Call us today for a business consultation. 

IoT in Healthcare: 5 Examples of Successful Implementation

Adopting any new technology in the healthcare world has been perceived to be slow due to the strict governance around data protection, compliance, and the long-drawn processes around testing new healthcare options. This is, of course, to ensure that patient safety is not compromised in any manner. While IoT in healthcare adoption was slow initially, today, the benefits far outweigh the concerns. Remote patient monitoring using IoT and faster diagnosis due to real-time data capture through monitoring are critical factors enabling smart healthcare.

Before the pandemic, the adoption of IoT in healthcare was limited to tracking medical equipment via RFIDs. Poor Wifi coverage and strong firewalls to enforce security were other reasons why smart connected devices did not have any scope to play a value-added role in hospitals. While Individual use of smart devices to monitor health for parameters such as heart rate, temperature, and blood sugar was on the rise, this data was not integrated with the health care provider systems to correlate and diagnose health issues. Doctors, staff, and patients interacted in person or via phone, SMS, and emails.

COVID-19 accelerated the adoption of IoT (or IOMT – Internet of Medical Things) along with AI, telehealth services, and 5G in the Healthcare domain due to several factors such as –

  • Social distancing, to safeguard both patients and caregivers.
  • Maintaining hygiene, personal protective equipment, and a clean environment.
  • Need for regulating patient traffic to minimize risks.

Read more: Internet of Medical Things – The Trigger for Healthcare Transformation

While Telehealth services existed before COVID-19, the adoption was poor. Today, many patients opt for Video or Tele-appointments over phone, tablet, or computer for general or specialty care.

What can IoT do for Healthcare?

  1. In-hospital care
  • Streamlining of processes – IoT and a great patient portal can reduce the inefficiencies of the entire cycle of treating patients within a hospital. Registrations can be done via the patient portal with a trigger from the doctor indicating the operation or treatment for admittance. The hospital management can then allocate the ward based on patient input. The patient can be given a tracking device to monitor the patient continuously and aid the nurses and doctors on entry. The hospital can generate the final release more efficiently based on the IoT devices’ data, such as medicine intake, vital statistics, and test reports generated. Overall, patient data can help hospitals glean information on departments requiring more resources, sale, and procurement of medicine and bottlenecks that need to be ironed out.
  • Monitoring patients and staff through smart devices – Using smart devices, nurses can monitor all patients in the hospital using a common dashboard and alerting mechanisms. Today, smart devices are attached to the patient’s bed that monitor the patient’s vital statistics, oxygen levels, and movement. Doctors and nurses can be tracked and reached out to in emergencies. Walking into an operation theater, they can be reminded to sanitize and wear appropriate gear.
  • Monitoring the environment – Wifi-sensors can monitor the quality and shelf-life of medicines and vaccines. Medical assets integrated with IoT can be tracked with alerts in case of failures or maintenance needs.

2. Emergency care – IoT coupled with Video/Telehealth services and AR can help when the doctor is not available on-premise or a remote specialist has to be brought into an emergency operation. Even while in an ambulance, the right treatment can be imparted on time if directions can be given to the attending nurse using these technologies. In some countries, drones are already being used for life-saving medicines, blood, and organ delivery to remote or disaster zones.

3. Home care – Wearables and home monitoring equipment integrated with IoT help caregivers provide better treatment with quick response time and lower cost. In chronic illnesses, smart devices can track patient health and alert a medical crisis. Video and teleconferencing reduce in-person visits to the doctor. This is very useful, especially for people who live in remote areas, have a disability, or do not lead active lives due to old age. This kind of hybrid care enables follow-up on patients after hospitalization and data for advanced treatment planning, promoting personalization in healthcare.

Healthcare IoT use cases – Successful connected healthcare implementations

Here are five examples of successful implementations of IoT in healthcare –

1.Connected inhalers

Inhalers are used to treat Chronic Obstructive Pulmonary Diseases (COPD), i.e., Chronic inflammatory lung diseases such as Asthma. They are of two main types –

  • Chronic Bronchitis – causes long-term cough with mucus
  • Emphysema – results in damage to the lungs

People suffering from COPD often have unpredictable attacks. Inhalers provide the required medication directly into the lungs, but its effectiveness depends on how much of the medication goes into the lungs. A short delay between inhalation and drug delivery can reduce the amount of medicine absorbed. Also, patients with COPD need to take a disciplined approach to take care of their health.

IoT-connected inhalers can therefore help by monitoring the frequency of attacks, collecting environmental data such as air quality to understand what triggered an attack, and tracking the actual intake of medicine. This connection via Bluetooth to mobile devices and corresponding apps can provide necessary data points for the doctors to understand the patient’s level of illness and modify dosage accordingly or proceed with alternative treatment.

In addition, these smart inhalers can also alert patients to take them along while leaving home or even find them at home.

ProAir Digihaler is an IoT integrated inhaler developed by Jerusalem-based Teva Pharmaceuticals. It requires a prescription and can be used by 4-year-olds and above. It connects to its mobile app, recording data such as the amount of inhalation and the corresponding timestamp. It can instruct the patient to use the device regularly and correctly.

2. Personal health monitoring

Wifi-enabled wearables that track the user’s vitals, activities, and overall environment have been in the market much before hospitals opened the gates for IoT. Many wearables such as smartwatches, pedometers, smart bracelets, and other jewelry track heart rate, body temperature, sleep patterns, steps climbed, or distance covered in a day. This includes pandemic-related parameters such as oxygen levels and alerting mechanisms to keep hands sanitized. Tying this data back to the healthcare provider enables preventive care and can check the deterioration of the patient’s conditions.

Apple Watch Series 6 enhances the previous series, which gives the user oxygen saturation levels with greater accuracy. This and heart rate monitoring will provide insights into early signs of respiratory conditions. Apple is also working with the University of California, Irvine, and Anthem to research how longitudinal measurements of blood oxygen and other physiological signals can help manage and control asthma.

3. Home monitoring of chronic diseases

Multiple interconnected IoT devices can be used to manage medications, symptoms, and vitals at home. The data from the devices are pushed to the platform on the cloud, which monitors and sends out alerts to caregivers and family members based on the condition.
The platform also tracks the effectiveness of the drugs administered to make necessary changes to the dosage.

Quio is one such cloud platform used for monitoring chronic illnesses and enabling patients with better healthcare, lesser in-patient visits, and even lesser ER scenarios. It also provides a platform for patients to enroll in research anonymously.

Pfizer and IBM recently developed a “Parkinson’s house” that has sensors on everything, which helps detect even the slightest variation in a patient’s movements. The data that’s collected is then uploaded to the cloud platform. Scientists then use this to analyze the patient’s progress and medication responsiveness.

4. Asset monitoring

As per GE Healthcare, only 38% of hospital inventory gets utilized. Most of it is misplaced, stolen, or just cannot be found when needed. Besides lack of visibility, there is also poor maintenance of healthcare equipment which is a massive cost to the hospitals.

IoT devices integrated with healthcare equipment help track the equipment at all times. It facilitates quick response time in an emergency. Therefore, the quality and maintenance of the equipment are also streamlined with the data collected regularly.

NexLeaf Technologies is one such company working towards improving healthcare in less developed countries. One of its products, ColdTrace, provides remote tracking of vaccine refrigerators to enable caregivers to use vaccines and medication safely and judiciously.

5. Insurance Incentive

Insurance companies adopt IoT wearables like fitness bands and phone applications to incentivize their customers and discount their health premiums. Not only is it beneficial to their customers, but great for the insurance business.

Boston-based Manulife Insurance’s insurance unit John Hancock gives a 25% discount on health insurance for all those open to using an app and other gadgets to monitor their health. The John Hancock Vitality Program is a tie-up with Vitality that distributes free fitbits to track and advise on an individual’s health.

It also offers the Vitality Aspire program for Diabetes Type1 and Type2 patients with diabetes management tech provided by Onduo.

How to ensure a successful rollout for IoT solutions in healthcare

IoT Architecture comprises of –

  1. Sensors, actuators, and other detection devices that collect data. In the field of healthcare, this could be IoT devices tagged with healthcare equipment such as wheelchairs or devices that measure vitals of patients such as temperature sensors, smartwatches, ECG monitoring, etc.
  2. Data received from the sensors and actuators are digitized since some could be analog devices. This could be done by a mobile device, tablet, or desktop.
  3. Digitized data is pushed to the cloud, processed and standardized, and stored for analysis.
  4. Data analysis for efficient decision-making. In this case, it would be achieving the correct diagnosis, improving or changing the treatment, monitoring medication in the case of a patient. In the case of healthcare equipment, it would provide visibility into actual usage, maintenance cost, etc., enabling streamlining of processes. Using AI, the data can be mined to give faster means to diagnose or treat.

A successful rollout of Healthcare IoT (HIOT) architecture would require a good WLAN for enabling connectivity across devices. It would need a robust IT infrastructure to enforce high security across the various connected devices and platforms. Going with cloud-native or hybrid or on-premise IT infrastructure would depend on the existing systems in the landscape that would be critical to integration, HIPAA guidelines, and other compliance policies. A support platform will need to be included in this architecture to maintain the smart devices as the reliability of an IoT Healthcare system depends on their functioning.

With Fog architecture becoming more common, data processing is done at the node where the data is collected. E.g., a Heart Rate Monitor measures the current heart rate and can track variations and notify critical changes or levels. Since data is processed/pre-processed at the collection point, the output data can be in a standard digitized format. This enables the use of existing network infrastructure for communication.

If your organization is buying a HIOT solution off the shelf, it still requires integration with the existing systems, standardization of data, upgrade of your communication network, deciding on the cloud infrastructure, and overall IT security. We at Trigent can help you reach your HIOT implementation goals.

Ensure a successful HIoT implementation. Call us for a quick consultation.

(Originally published on ReadWrite)

The Future of Retail Analytics

The importance of retail analytics

The pandemic disruption challenged online and offline retailers on various fronts. Despite the decline in footfall due to restrictions, data indicates shoppers’ preference for an in-store shopping experience.

A PwC survey confirms almost 40% of consumers visit a physical store at least once a week to make purchases. While 65% of shoppers opted for in-store shopping to avoid delivery fees, over 60% chose it to get the items immediately. 61% of consumers prefer in-store shopping because they like to feel or try the products.

While it is not the apocalyptic scenario predicted for brick and mortar retailers, transformation in the experiences is here to stay. 62 percent of Baby Boomers and 58% of Gen Zers1 who prefer in-store shopping would like the conveniences of online as well.

Retailers can make the most of this demand and shift the tide in their favor with retail analytics. Pure-play online players like Alibaba or Amazon owe their success to retail analytics. It helped them understand their customers to come up with hyper-personalization strategies. Physical stores can level up too by implementing data-driven strategies. After all, they have one very distinct advantage over pure-play retailers – physical availability.

No wonder the conversion rate for brick and mortar retailers2 is higher (almost 13 percent) than that of online retailers, which are around 3 percent.

Physical stores are here to stay. Retail analytics paves the way.

There is an abundance of data in the Retail sector across consumer preferences, inventory usage patterns, transaction records, and more. Collating and studying the relevant data with the appropriate Data Analytic Tools is the difference between gaining insight and getting lost in dense details of the business.

For example, Starbucks, the coffee chain giant, used data analytics to empower human connections, enhance in-store experiences, and induce transparency in the supply chain. Analytics helped it brew exciting menus, offers, and addictive coffee for its more than 100 million weekly customers.

Yet, most retailers cannot attain the data maturity required to stay ahead.

Leverage data insights to delight your customers with a magical experience. Contact us now!

While 25% of retailers are leading in terms of their data maturity, over 50% are still struggling to prioritize investment in data capabilities and find the right people on their path to digital transformation.

The in-store experience is the leverage. In-store analytics can make a difference.

Modern retailers are using various methods to track the movement of customers once they step into the store.

Innovations like smart mannequins that analyze faces to determine age, gender, race, and the time spent by shoppers at the stores help brands enhance the in-store experience. Smart carts with location beacons and sensors collect customer data on the store sections visited, time spent, products selected but discarded prior to purchase, and more.

In-store analytics helps:

  • Differentiate between shoppers and consumers and how they behave from the entrance to the exit
  • Identify products that fly off the shelves and those that don’t
  • Prevent theft and shoplifting
  • Evaluate the effectiveness of store displays and employee actions that motivate purchases
  • Efficiently assign staff resources.

The Chinese eCommerce giant Alibaba’s retail store Hema allows customers to scan barcodes through an app to get product information and pay for their groceries. This provides insights into shopper preferences on products not purchased. The analytics enable them to create personalized shopping experiences, devise loyalty programs and targeted promotional campaigns.

Also Read: How the use of technology in retail stores are helping them withstand competition

Analytics is key to optimizing inventory and supply chain logistics

The one thing that matters most for every business is maximizing sales.

Retail analytics helps retailers:

  • Manage inventory and achieve assortment optimization
  • Ensure demand fulfillment by stocking the right product at the right place
  • Align merchandising decisions with customer expectations and performance of product categories
  • Assess new products for their incremental financial contribution and the value they offer to customers
  • Ensure smart delisting to replace slow-moving items with those in demand
  • Enable optimal space utilization based on the popularity of products and their contribution towards overall profitability

Nordstroms’ incident offers important lessons for Retailers. Beyond its premium stores, they relied heavily on Nordstrom Rack discount stores to overcome the pandemic-induced lull. The company added more products at lower price points while adjusting its assortment. Low inventory levels in premium brands across key categories led to understocking, creating a gap in merchandise availability. 

Shares plunged by about 23 percent, and CEO Erik Nordstrom was quick to confess, ” We brought some lower price product in categories that we’ve heard from customers is not what they [want].”

While it is good to look into ‘what could go right’ with data analytics, it is essential to prepare for things that could go wrong effectively. 

Assortment analytics should be supported by inventory analytics to optimize the supply chain. 

The French retailer Carrefour uses AI-powered predictive analytics to optimize inventory management across warehouses, stores, and websites. It helps the company predict demand, refine supply orders, reduce stock outages, and avoid overstocking.  

Demand fulfillment should be effectively balanced against the cost of excess inventory to achieve profitable outcomes. 

BWG, the company behind Spar in Ireland, is all set to roll out an AI-based predictive stock ordering solution. With a €6.5 million investment in smart technology, it will use it to anticipate customer behavior across its 1,000-plus stores. 

Successful retailers rely on:

Descriptive analytics – It gives them insights about the performance of their business actions to tweak marketing campaigns and determine response rates, conversion rates, and costs per lead. It is more effective when used along with web analytics

Diagnostic analytics – It looks at past performance too but it studies the relationship between variables and outcomes. It helps retailers understand ‘why’ they got those outcomes to decide what they can do in the future. 

Predictive analytics – It helps retailers analyze shoppers’ behavior based on insights obtained from diagnostic analytics. It enables them to forecast trends and stock accordingly. 

Prescriptive analytics – It helps retailers make incremental adjustments to match steps with changing sentiments, demand, and supply shocks. Recommendations come in real-time and changes can be made immediately. It’s how airlines adjust their ticket prices.

The Spanish retailer Zara exemplifies what retailers can achieve with retail analytics.

It manages a tight supply chain with real-time updates on SKU-level inventory data. It gives customers what they want while keeping the ones that lack the pull away. 

Zara obtains qualitative feedback from sales employees to understand customer sentiment. It initially orders in small batches and increases the inventory only when the designs get a satisfactory response in store. 

In contrast to its competitors like H&M which creates 80% of the designs ahead of the season, Zara designs only 15-25% ahead of the season and more than 50% mid-season depending on what becomes popular. Its quick refresh cycles create a sense of scarcity that further increases the demand for its designs. 

As Masoud Golsorkhi, the editor of Tank, a London magazine puts it, “With Zara, you know that if you don’t buy it, right then and there, within 11 days the entire stock will change. You buy it now or never. And because the prices are so low, you buy it now.”

Tools for data-driven retail

Data generated, captured, copied, and consumed globally has increased by a whopping 5,000% from 2010 to 2020. 

There’s a lot of raw data out there that can offer a wealth of insights to study customer needs and deliver delightful experiences. All you need is a robust data analytics tool. 

Embark on a retail analytics journey with Trigent

The right data tools can help build a suitable data ecosystem. Our extensive suite of data analytics tools can help you align data investments to desired business outcomes. 

We can help you prioritize data to transform even the most challenging use cases into avenues for growth. Call us today!

References

  1. https://review42.com/resources/retail-statistics/
  2. https://www.forbes.com/sites/patfitzpatrick/2020/07/23/retail-conversion-rate-secrets-you-never-knew/?sh=68eff76dfbaa

Off the Shelf vs Custom Software: Making the Right Choice for Your Business

Here’s all that you need to make an informed choice on off the shelf vs custom software

Digital transformation has propelled businesses to adopt automation and scale up their processes to stay ahead of the competition. While doing so, they have two choices – to buy a ready-made off-the-shelf solution created for the mass market or get a custom software designed and developed to serve their specific needs and requirements. 

The difference between off the shelf and custom written software

Several readymade solutions are available in the market that is incredibly easy to use. SAP, the enterprise resource planning (ERP) system, is a classic example of what you can achieve with off-the-shelf software powered by built-in intelligent technologies. 

On the other hand, Airbnb has been using customized CRM (customer relationship management) software to create a tailored marketplace to elevate the customer experience.

Choosing one of these two options depends solely on the type of business, its specific requirements, the budget in hand, and a few other factors. In this blog, we intend to help you make an informed decision that serves the best for your business. 

To build or to buy?

It can be overwhelming for organizations to choose between off-the-shelf software and custom software. It is essential to balance the long-term growth plans of the business with its short time needs while making a decision.

Before we dwell further, let’s take a look at the basics of off-the-shelf and custom software. 

 Off-the-shelf software is a pre-designed software developed to cater to the needs of a wide range of customers. It has the following benefits.

  • Ready-to-use with few configuration steps
  • Flexible commercials including annual licensing and pay-per-use
  • Ready templates and workflows depending on Industry and Use Case

However, being a standard version designed for a wide range of customers, it may fail to meet some specific needs of a business. Some of the features may be irrelevant and new features would be difficult to add. Besides, an undifferentiated offering would also mean businesses would lack the distinction to stand out in the market.

On the other hand, custom software can be tailor-made to fulfill all the requirements of a business. Precisely why McDonald’s decided to cook up its own software to manage its supply chain decades ago. While its competitors used packaged point-of-sale software, McDonald’s created PC POS, a two-part system, that helped it reduce the cost of POS systems down to approximately $15,000 to $20,000 per restaurant.

A more recent example includes Uber API which utilizes custom software in transportation to make the driver experience more rewarding through its intelligent navigation and guidance systems. Amazon too uses customized enterprise software solutions to collect data and boost revenue, while Netflix is relying on custom software to offer personalized entertainment.

Those who critically evaluate their business requirements understand the potential customization holds in maximizing growth, decreasing costs, and increasing revenue. 

A natural health products company increased its order throughput by 150% with a next-gen CRM application. Find out how!

Precisely why even popular off-the-shelf platforms like Shopify2 offer a high level of customization through its eCommerce solutions. Shopify allows businesses to build a visually appealing online store while providing security, reliability, speed, and a powerful suite of marketing tools. It empowers them to make it SEO-friendly and mobile responsive to ensure utmost shopping comfort. 

Choosing custom software is easier when you know the feasibility, user experience and effort required to realize the desired solution. 

Organizations are often tempted to start with an off-the-shelf solution, and they end up buying them too, only to realize their limitations in the long run. Unlike off-the-shelf solutions, custom software solutions are designed specifically for in-house use, helping organizations digitize processes to improve overall efficiency and performance.

The implementation difference

With a constantly evolving technology landscape, coding is no longer what it used to be. It’s fast, efficient, and relatively simple, as the proliferation of open source has made code snippets readily available for programmers. A smooth, drag-and-drop interface allows them to create highly advanced applications without writing a single line of code. As long as programmers have the essential knowledge about coding, they can develop custom software as required with the necessary features

Of course, you will also need an in-house team to develop the software and address challenges pertaining to requirement gathering, app design, testing, support, feature enhancements, patches, and general maintenance that would require dedicated time and effort. 

Off-the-shelf does not call for writing codes, but companies may often find themselves struggling to use agile methodologies to their full potential. Challenges usually arise due to a lack of skills required to use those platforms and insufficient customization. 

Besides, successful implementation is not just about technology but also revolves around the people within the organization who may require training before they can adapt and accept accountability.

The decision to build or buy will require buy-in from key participants to ensure proper communication and collaboration among users, developers, customers, and business partners.  

The cost factor

The initial cost of off-the-shelf software is usually low and affordable since it gets divided among multiple users who buy the same software license. 

But is off-the-shelf ‘good enough’?

The initial cost has been a major draw for most opting for ‘off-the-shelf’ solutions. But it may often end up costing you more over time since you will have to spend on customization to align with your business requirements. For instance, if you need cloud-centric or mobile-specific features, those may not be inclusive of your standard package forcing you to pay a little extra to get these additional perks.

The cost of custom software, on the other hand, will have to include the assessment, designing, wireframing, and building costs. 

The cost of custom software will depend on the time and resources required to complete the project and the user interface (UI) and user experience (UX) you intend to create. It will also depend on whether the software development is on-site or off-shore. 

Off the shelf vs custom software : The 80/20 decision criteria

A readymade solution with a limited scope of functions and standard workflows is great for small businesses. The software can be launched quickly, and users dive into the new ways of working quickly without expert guidance or an extensive learning curve. But you should be aware of the perils of working with a one size fits all solution. Businesses need to measure their ROI based on the nature of their workflows, the tools and technologies they need, and the pain points they wish to address.

We recommend the 80/20 rule.

In other words, the off-the-shelf solution you choose should offer at least 80 percent of the features you are looking for and require only 20% of customization. But if you need further customization, you should evaluate the customization effort required versus having custom-built software. The key lies in mapping your long-term ROI so that your efforts and investments align perfectly with the organizational objectives, team goals, and nuanced workflows. 

The custom application advantage

Custom software comes with a world of benefits and is hence preferred by many. Companies wanting to expand their footprints may choose to develop a custom platform aligned with their goals. Partnering with specialists can be an excellent option for those wanting the versatility of custom software but are not in a position to put together and manage a specialized team in-house.

Trigent recently helped a technology-driven fashion accessories retailer develop an easy-to-use mobile app. The application was designed by combining  Augmented Reality, Artificial Intelligence, and Machine Learning to help digital shoppers determine the fit of their footwear from the comfort of their homes.

The custom application helped the retailer offer a differentiated experience for its millennial customers, maintain its leadership in the industry and increase its user base by 17%. The application also increased the usual sales three times and decreased product returns by 57%.  

Want to know how? Read our case study 

Build with Trigent

Our technology experts have been helping companies upgrade their technology stack, empowering them to reimagine their business and better engage with customers. Our suite of software solutions is just what you need to automate and revamp business processes. Our deep domain knowledge gives us an edge to design and build software for the specific needs of diverse industries. 

Unleash business growth and ensure business continuity with custom software from Trigent. Call us now for a business consultation.

 References

  1. https://www.salesforce.com/in/?ir=1
  2. https://www.shopify.in/

Underlying challenges manufacturing enterprises face during cloud migration

Cloud migration has increased enormously as manufacturing companies gain and maintain a competitive edge. A fundamental paradigm shift in planning and orchestrating business models is required. Manufacturing companies need to ensure that management and IT teams work together to build a product and cloud service portfolio that complement each other and are aligned for operational excellence. 

Although manufacturing companies produce tons of data, the irony is that there isn’t enough information. Manufacturers find transformation difficult since equipment lasts for decades, and replacements are costly. They tend to have siloed data that sits in a data lake before being used appropriately. When interconnected, they struggle to deal with unstructured data and the process required to scale that solution across the enterprise. Many manufacturing companies are now addressing this issue with an edge platform.

Jabil1, the manufacturing solutions provider, quickly addressed the data problem. Its plant floor quality assurance solution organizes data to analyze issues in real-time and offers a high prediction accuracy rate. With an ability to identify errors even before they occur, Jabil sees substantial productivity improvements. 

While young companies may find it easier to hop onto the Cloud, large enterprises often find themselves struggling under the weight of legacy IT systems that are somewhat rigid and may require more extended transition periods. 

We aim to uncover ways to circumvent these issues to ensure quick transitions and faster cloud success.

Implementing the right strategy ensures a successful migration to the Cloud. Let’s discuss

The state of cloud migration in manufacturing

As per a recent survey, the number of companies using cloud technologies as part of their digital transformation endeavors has increased from 51% in 2019 to 62% in 20212. During this time, edge computing deployments grew from 43% in 2019 to 55% in 2021, while fog computing, known for its capabilities to create a small, cloud-like computing infrastructure, rose from 20% in 2019 to 25% in 2021. 

The jump is not surprising because manufacturing processes require real-time control and response rate to operate and support efficiently while checking on downtimes. Cloud helps in remote monitoring, collaboration, and building a data-driven culture. 

A classic case in point is UNOX3. Its pursuit of creating ‘intelligent’ ovens took the cloud route to develop new cutting-edge projects for data-driven cooking. 

UNOX has revolutionized its customer service via an omnichannel cloud contact center that enables it to meet 95% of service-level customer requests efficiently compared to just 67% before cloud adoption. A managed live streaming service to create interactive video experiences and a content delivery network service to deliver content and applications with low latency and high transfer speed has helped it improve agility, scalability, and savings.

In the wake of the pandemic, remote monitoring compelled manufacturing companies to migrate to the Cloud. It allows them to create key performance indicators and enables plant floor managers to closely watch asset utilization and OEE (Overall Equipment Effectiveness). 

Automation technology supplier Emerson for instance, witnessed a surge in the use of sensors combined with edge gateways when manual on-site inspection became difficult. Explains Peter Zornio, chief technology officer at Emerson, “Previously, people were looking into automating some manual inspection with sensors and edge gateways but held back because they thought it was too expensive. But suddenly, without enough people on site to do inspections, the technology presented them with a way to move forward.”

While everyone is sold on the idea of migrating to the Cloud for its apparent benefits like flexibility, agility, enhanced privacy, security, and greater operational efficiency, the struggle to migrate successfully to the Cloud is real and overwhelming for many. In manufacturing setups, systems are usually interconnected with the plant equipment, leading to roadblocks on the way to cloud adoption. 

However, there are ways and means to avoid them. 

Create a robust cloud migration strategy 

The right cloud migration strategy based on a thorough assessment of your needs and resources can be a good starting point. 

Core Technology Molding Corporation, known for its highly engineered plastic products and tooling designs, has been able to keep operations running smoothly with a cloud-based ERP system. It allowed the company to address its need for monitoring processes in real-time when employees were forced to work from home.

The one that’s most appropriate for you should be found on the following considerations:

  • What are your business goals? What problems are you trying to resolve?
  • In which stages of production are downtimes most damaging for business? 
  • What are your security, regulatory & data privacy requirements?
  • How equipped are you to tackle disasters to ensure business continuity?
  • Are skills & experience internally available to undertake a cloud migration project?

Your cloud migration exercise has to be driven by a purpose. You need to identify the pain points to understand what could work for your business. 

Assess your cloud readiness

Cloud readiness is not just limited to tools and platforms but includes people and processes too. The digital literacy of your employees is crucial for successful cloud adoption. Cloud providers offer advanced tools, testing, and interface options to enable agile development in a typical manufacturing IT environment where the cost of experimentation and failure is extremely high. With hundreds of applications spread across multiple physical data centers in diverse geographical locations, fragmented IT poses a considerable problem. 

Cloud can enable standardization of infrastructure and platform to recover quickly from outages. Suntory Group, a Japanese multinational brewing, and distilling conglomerate, adopted AWS cloud to standardize their infrastructure and systems. The decision was part of its global expansion plan to accelerate processes following a merger or acquisition and reduce operational burden. The Group reduced infrastructure TCO (Total Cost of Ownership) in the Japan region by 25% soon after cloud adoption.

Manufacturers need data to forecast demand, expedite orders, check the quality, and predict equipment failures in real-time. They need to break data silos and make informed decisions to increase production capacity and improve the supply chain. They need a 360-degree view of the data to get deeper insights. Going beyond the mere ‘life and shift and wait’ approach is essential to gain greater sovereignty over your data.

Siemens, the manufacturing giant, has been leveraging Google Cloud’s data cloud and AI/ML capabilities to implement artificial intelligence at scale. By harmonizing the factory data, employees working on the plant floor can visually inspect products and predict the wear and tear of machines on the assembly line.

Collaborate with the right technology partner

Applications and Data cannot be moved overnight and will cause security concerns if you overlook the migration time that would be required. It’s therefore essential to have a meticulously crafted roadmap based on priorities, business goals, timelines, resources, and budget. 

While everyone understands the importance of cloud adoption, a whopping 74% fail to capture its total value, according to McKinsey’s recent Cloud in Discrete Manufacturing Industries survey4. 50% of respondents have found cloud technology more complex than they had perceived it, while 40% admitted to exceeding their cloud budgets.

Choosing a migration partner based on familiarity or low pricing can lead to migration failures that can be too expensive to rectify. While iterating ways to budget cloud migrations, Gartner5 points out that 60% of infrastructure and operations (I&O) leaders will experience public cloud cost overruns through 2024, putting a big dent in their on-premises budgets.

The role of a technology partner is highly critical here. 

The right technology partner will evaluate the complete ecosystem, review the interdependencies across siloed applications, and prioritize the workloads to be migrated. They will offer a comprehensive cloud strategy to enable successful cloud adoptions without impacting business users and service-level agreements. They will have the tools and resources to move multiple, complex applications. 

They will help you adopt the Industry 4.0 framework with appropriate automation tools and cloud-based data analytics. With real-time visibility into the manufacturing ecosystem, they can empower you to build more innovative products and create value for your customers and business partners.

Ensure migration success with Trigent

Allow us to help you migrate smoothly to the Cloud and manage your manufacturing workloads with ease. Our technology experts can help you with cloud-native applications and advanced data analytics solutions to achieve agility at scale. 

Our cloud strategy has been helping our clients get maximum business value. We can help you too. 

Call us today for a business consultation.

References

  1. https://cloudblogs.microsoft.com/industry-blog/manufacturing/2017/10/11/digital-transformation-excellence-lessons-from-manufacturing-leaders/
  2. https://www.automationworld.com/TakeFive/video/21977710/how-industry-is-using-cloud-edge-and-fog-computing-today
  3. https://aws.amazon.com/solutions/case-studies/unox/
  4. https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/clearing-the-air-on-cloud-how-industrial-companies-can-capture-cloud-technologys-full-business-value

Trigent’s Clutch Year in Review for 2021

Clutch gives Trigent a NPS score of 100%

Businesses depend on reliable metrics and data to make correct decisions. This leads teams to value and invest in tools and services that provide more accurate data. This is why when Clutch informed Trigent, of a new feature that analyzed and summarized all of the activity on our profile for the past twelve months, we jumped on it.

Clutch is an independent market research and B2B review platform. It is dedicated to showcasing the top service providers across industries and regions worldwide. The platform is widely acknowledged for its large collection of data-driven content, verified client reviews, and agency rankings.

We perused the entirety of the year-in-review feature and were happy with a lot of the results that we found. However, one statistic immediately stood out to us as the most impactful to both our reputations and operations. Every one of the clients who wrote a review for us in 2021 recommended us to their friends and colleagues.

While we always did our best to provide high-quality services to all of our clients, we never expected such a perfect referral rate would result from it. We made sure to thank every one of our clients & partners who took the time to write a review on our behalf. Now we repeat those sentiments today as this new information reveals the extent to which their efforts extended.

We also appreciate this new feature that the Clutch team developed for its users. Without it, we would never have known about this important dataset. This only increases the value that our profile provides to our core operations. It also places us in a great position coming into 2022 as it boosts our team’s morals and improves our reputation in the industry.

If you want to discover why all of our clients recommended our services, contact our team to schedule an appointment today. We are confident that our track record speaks for itself and that you’ll be recommending us to your colleagues as well.

IoT Asset Management Solutions for the Media & Entertainment Industry

IoT adoption, coupled with cloud platforms and Big Data analysis, provides the Media and Entertainment industry a significant boost to utilizing their machine and human assets. IoT (Internet of things) refers to the ecosystem of connected smart devices and environmental sensors that track assets, machine or human, across locations. 

Without IoT, asset management solutions are limited by delays and errors in manual data collection, under-utilization of assets, poor maintenance and reporting. This loss translates to a lack of awareness of real-time consumer needs, poor utilization of assets, theft, and limited data to predict overall and personalized content consumption in the media and entertainment industry. 

The Media and Entertainment industry can now make better-informed decisions by harvesting the multiple facets of consumer data such as location, time of day, parallel activities tied to consumption, age group, and region. They can develop more detailed consumer profiles that enable them to target ads and personalize content accordingly, providing higher degrees of satisfaction.

IoT bridges the physical and digital world. In general, it enables Asset management through four layers-

  • Data acquisition
    1. Sensors help detect or measure parameters such as light, sound, temperature, humidity, pressure, biometrics, proximity, acceleration, and GPS.
    2. Smart devices act upon the sensor’s input or capture input by themselves –  smartphones, wearables, smart TVs, gaming consoles, and home automation devices.
  • Data consolidation – Gateways collect and consolidate data from sensors and smart devices and transfer them to cloud platforms using a higher bandwidth. They can communicate using multiple protocols such as cellular, Bluetooth, wi-fi, and Ethernet. They also serve as a security layer for the devices.
  • Data hooks  – IoT platform collects data from the gateways or devices, processes, or directly transfers it to applications on the cloud for further processing, analysis, and action. This ties it to cloud platforms and machine learning.
  • Data visibility – Dashboarding and reporting to understand and utilize the insights to predict the future needs of content.

The meteoric rise in connected devices provides a massive opportunity for the Media industry. Consumers get to control what to watch and when to watch it while the content providers gain rich insights into the consumer’s preferences. Some of the key areas where IoT has contributed to the industry in a big way along with overall asset management  –

  1. Immersive content 
  2. Personalized content 
  3. Targeted advertising 
  4. Asset Management

Unique streaming experiences with immersive content

Let’s take the example of the Entertainment industry in the gaming arena. Augmented reality with the aid of IoT devices such as smartphones, tablets, portable gaming consoles provides the highest form of immersive entertainment. AR integrates real-world elements with the virtual world by superimposing the virtual on the real. 

A classic example of the initial showcasing of the power of IoT and AR is Pokemon GO. The game incorporates the real world through maps and smartphones, with fictional characters across the globe. It caused a stir among all age groups making them run all around town trying to gather Pokemon characters. This was in 2016. 

Today a number of the big brands are building an entire ecosystem around AR, Virtual Reality (VR), and IoT for entertainment. There’s Facebook’s AR Glasses, Microsoft’s Kinect as a motion-sensing add-on for XBOX 360, Amazon AR player, AR Emojis using a phone’s camera by Snapchat, Disney, and more. 

Disney is coming up with some disruptive AR and IoT amalgamation to track and notify guests with helpful information on delays on rides or who the particular entertainment is for, depending on where they are in the park. In the future, Disney, given its resources, could well come up with smart devices for some fantastic AR gamification experiences within the park.

Back to the mainstream world of TV, Smart TVs, streaming by OTT providers, and OTT platforms have revolutionized content watching from watching on a specific day at a particular time when the show is aired to binge-watching an entire series. Chrome casting is another new feature that enables you to watch uninterruptedly across devices, from your phone to your TV, be it the latest TED talks or the latest music trend on youtube.

The future holds unique streaming experiences with immersive live events using IoT devices, VR headsets, AR glasses, and more to huge segmented crowds.

Personalized content with user persona and viewer data

With the increasing number of smart devices, content is largely digital and not limited to viewing or listening at home.  You could be on a walk, cycling with friends, exercising, driving your car back home. For instance, based on your location or activity, the music platform you listen to could provide you with upbeat, soothing, or party music. Wearable devices, mobile phones, tablets, and social media data that can be picked from a household pretty much provide a detailed map of the family’s composition, their preferences and needs, their friend circle, and more. 

OTT providers such as Netflix already create multiple user profiles to engage with a family and not just an individual. Based on what you watch, what ratings you provide, through AI, they can figure out what kind of content you would like in the future and what kind of content demographic you fall under. Content is personalized to the level of an individual in a family using the personas and viewer data. 

Taking the social angle from the Facebook gaming world, Netflix came up with Teleparty to stream movies in sync with friends, each using their account and chatting. This was a big hit since group activities were not possible during the pandemic. This social data is something that Netflix, Disney, and others can use further to investigate group dynamics concerning content and advertising.

Targeted advertising with tailored campaigns

Earlier televisions would show ads to everyone without really knowing whether they were able to reach the target audience. There was no way of filtering it out for whom it was not relevant. 

Today thanks to digitally available content and OTT, Media and Entertainment companies can track consumers across devices. 

Consuming content on devices such as smartphones, tablets, wearables, etc., also aids in providing additional information on users in terms of location, time of day, whether they are moving, exercising, or are stationary. Through the multiple connected devices in a home, we can paint a picture of the family, which helps in targeting ads based on their specific needs.

Based on the data captured through wearables and other smart devices, we can now glean metrics on how many people saw a particular ad across devices and how many converted. Further, such detailed user information helps to tailor impactful campaigns and offers for highly effective revenue generation.

Nuances of IoT asset management solutions

Asset Management, in general, comprises of:

  1. Tracking moving assets – In the case of the Media and Entertainment industry, it could be electronic bracelets used by customers in an adventure park to guide them and give them a richer experience.
  2. Monitoring – Monitoring the health of an asset such as a setup box, checking if it’s connected to wi-fi, whether it has a technical error, and racking the usage.
  3. Workflow Automation – Use a voice-activated assistant to switch on/off an asset, decrease or increase the volume of a music system or TV, cast what you are watching on the phone to a TV.
  4. Maintenance – Based on the tracking and monitoring of assets, predictive maintenance. Detect technical faults in the asset using IoT devices such as a Home assistant and then proactively notifying the customer for maintenance.
  5. Security – At the company’s end, the digital assets need to be secured with authentication and role-based authorization to access, collaborate and add content. At the end-consumer end, assets need to be secure to prevent hacking into sensitive personal information.

Using IoT, Mobile, Chatbot, and Artificial Intelligence (AI), Entertainment companies can provide the best customer service. This is very evident at the end customer level. For example, when they choose a TV provider, and a setup box is delivered to them. Earlier, the provider needed to send a person to set it up completely. Today, with the aid of a chatbot on their website or mobile app, a customer can follow the steps to do so. Besides, the setup box is intelligent enough to figure out whether there is network connectivity or not and notify the viewer. 

Similarly, when there is a technical issue or a bill is not paid, the provider can send messages to be viewed either on the home screen of the TV or the customer’s mobile app or phone. Even if the customer faces a technical issue, she can get onto the app and start the diagnostics with the chatbot guiding her. This saves valuable time for the customer support team, which can then focus on more significant problems. It can also help have a smaller, highly skilled support team as the smart devices are connected and work things out with minimal human intervention.

Digital Home Service (DHS) is a cloud-based Oracle solution for set-top-box and service-intensive pay-TV operators. It combines Oracle IoT, mobile, chatbot, AI, and Oracle cloud platform with modern digital customer management to deliver the next generation of digital home service capabilities. This helps to reduce the effort and improve the efficiency of customer service and field services teams.

Today’s world of Smart TVs, gaming consoles, music systems, lighting, Air conditioning are IoT-enabled and interact easily with voice-activated Smart Home devices such as Alexa,  Google Assistant, Roomie Remote. Switching on/off, increasing or decreasing volumes, searching for content or information, playing music, and more can be done by using just one assistant that communicates with and manages all our smart devices. 

Content security is another critical facet to be considered. Data and devices surround everyone, including children. There are many ways to bring in parental control both on devices and platforms to ensure that children see age-appropriate content. Each IoT device and asset collects data, be it your security camera, fridge, or Amazon Echo. This makes them potential threats to privacy and overall security from cybercriminals. 

They can hack into your devices, monitor your activities, steal data both digital and physical, depending on how you have addressed your home’s security. Therefore securing the IoT environment at home is essential. We are slowly moving towards biometric security instead of using not-so-secure and multiple passwords.

IoT Asset Management solutions, therefore, bring endless possibilities to take Media and Entertainment to unimaginable heights. It serves as a powerful predictive monitoring tool that helps with asset maintenance and gives deep insights into the end consumer. Every day there are newer and better IoT devices in the market. A Media and Entertainment house would do well to invest in an intelligent IoT framework early on. We at Trigent can help you reach your IoT asset management goals. 

Call us for a quick consultation.

(Originally published in ReadWrite )

AI in Media: Redefining Customer Experience with Immersive Stories

Artificial intelligence has become an important milestone in the digital transformation journey of all sectors, including media and entertainment. With the buzz it has created, it is no surprise that the adoption of AI in media and entertainment is a game-changer for the pioneering and the digitally inclined. It plays an immense role in the way content and experiences are curated and delivered at scale today. 

The next era of the Media industry is defined by customers’ increased demand for immersive, live, and shareable experiences. Consumers now wish to get more engaged, better connected, and closer with the stories they love – both in the digital and physical worlds. Companies have started empowering these experiences through emerging technologies. Big data and artificial intelligence will create the most dramatic change, redefining how the industry can connect with all stakeholders and drive growth.

Modern enterprises are now deploying AI tools and technologies to ensure effective decision-making and agile responsiveness to market changes. While over-the-top players like Netflix have already adopted a data-first approach, many others are still trying to attain AI success. The road to full-fledged AI adoption is not devoid of challenges. AI can be only as good as the data you have. Every effort must be made to efficiently manage different data types, including audience, operational, and content data.

As workflows and processes continue to become AI-enabled, we analyze the media and entertainment landscape to understand the impact of AI adoption.

Customization to optimization – the role of AI in media & entertainment sector

AI plays an important role in enhancing the user experience across all the six segments of the Media and Entertainment (M&E) industry: Films & TV, social media, journalism, gaming, music, and sports.  

Customer-focused experience with content personalization 

AI powers recommendation engines to predict what content should be promoted and when based on customer viewing data, search history, ratings, and even the device customers use. A classic case in point is Netflix’s landing cards1 helping the streaming website customize what you watch through personalized targeting. Images of lead characters are seen while scrolling to understand popular choices based on the cards people click. 

Machine classification algorithms for improved search optimization

AI also plays a significant role in search optimization thanks to machine classification algorithms that help in improving the categorization of movies. Users can search based on categories instead of individual titles to enable quick searches and smooth navigation. Streaming websites have enhanced streaming quality with AI since it helps them predict future demands and position their assets strategically to help users enjoy high-quality streaming even during peak hours.

Music streaming companies like Spotify and Apple Music rely on machine learning algorithms to segment users and songs to offer personalized recommendations and playlists. Natural Processing (NLP) gives them an edge by providing information about songs and artists from the web. AI has also been helping musicians generate lyrics and compose songs.

Enhanced news reporting with robot journalists

AI has a coveted place in social media and journalism too. While social media platforms like Facebook, Instagram, and Snapchat are using it to offer personalized products and services, Forbes and Bloomberg have been using robot journalists Bertie and Cyborg respectively to create storylines based on their parameters and data.

The Washington Post, too, gave us a taste of the future of journalism with its Heliograf2 that covered the Olympics. However, the Chinese news aggregation service Toutiao took it to the next level by creating an AI-enabled reporter Xiaomingbot that churned out a whopping 450 articles during the Rio Olympics in just 15 days.  

Gaming and customer-specific advertising

As the supply of mobile games continues to exceed demand, companies are now using AI to estimate customer lifetime value (CLV) to bid efficiently in advertising for users, focusing only on those who would enthusiastically engage with their products. AI is also helping animators bring exciting characters to life for a multitude of virtual reality games and movies.

 Improved entertainment quotient in sports broadcasting

The perennial popularization of sports brings new fans, players, and subscribers into the sports and gaming fold. AI satiates them with entertaining shots and angles during live telecasts and enhances the experience by broadcasting exclusive footage captured by drones.

Laying deeper data foundations for successful adoption of AI in media

AI has forayed into virtually all functions and areas to add value in a highly competitive market. As competitive pressures intensify, it has become more critical than ever to fast-track your AI initiatives and reap their benefits. But as with every other digitalization endeavor, AI adoption too brings along unique challenges.

Here’s what you can do to overcome them and lay deeper data foundations for successful AI adoption. 

Assess AI maturity 

M&E businesses are now shifting from B2B to B2C business models due to the direct-to-consumer delivery and consumption trends and hence are currently operating on massive amounts of data. In order to make complete sense of this data and drive decisions, data silos need to be removed first. A fragmented approach is not going to work and should be replaced with a data-first approach.

Organizations often get caught up in a quandary, wondering if they should modernize the data architecture first for their AI models to rest upon or build a model and modernize only that part of the required data. However, the right approach would be to invest in a sound strategy for your target data architecture that relies on proven models to avoid pitfalls and rework. Data management should be a top concern for organizations to interpret and get actionable insights.

Focus on people and processes 

Data sources will continue to increase, causing greater challenges for data management and project management. So while building your technology stack, it is equally important to invest in people and processes that would be at the helm of things while progressing up the AI maturity curve.

AI leaders believe in including technologists and data scientists in business teams to give them the visibility to understand business challenges. It is essential that business leaders, values, people, and culture are aligned to enable successful automation and AI adoption. Only then would human employees be able to work alongside robots and AI-powered machines to build capabilities and deliver value.

Adopt a continuous improvement approach

AI is not a one-time endeavor but will continue to evolve with time. To achieve enterprise-wide AI, it needs to be perceived as a transformational initiative that must be implemented across all front-end and back-end processes.

A comprehensive picture of ROI based on revenue and costs for different functions and processes can give organizations the clarity to track value and identify areas that need to improve. M&E companies are integrating established AI processes into finance, HR, and other functions to garner cost and operational efficiencies.

The future of entertainment looks AI-centric

AI is undeniably transforming the media and entertainment sector, empowering them to make informed decisions based on critical data analysis. It will navigate disruption and drive growth in all spheres by addressing data gaps and helping M&E companies become more agile. Clearly, AI is impacting everyday entertainment in a big way, and it’s time organizations harnessed its power to fine-tune their forward-thinking strategies and explore new avenues.

Discover the power of AI with Trigent

The technology experts at Trigent have been offering robust AI-enabled solutions to M&E companies based on data from diverse sources and powerful algorithms to enable a superlative user experience while giving them insights into customer behavior. 

We help build excellent AI capabilities and advanced features to deliver content in the most effective manner. We can help you build high-quality datasets to get the best results in diverse settings and drive impact at scale. 

Call us now for a business consultation

References

  1. https://www.wired.co.uk/article/netflix-data-personalisation-watching
  2. https://futurism.com/the-future-of-writing-chinas-ai-reporter-published-450-articles-during-rio-olympics 

5 Principles to Ensure Successful Implementation of AR/VR in Real Estate Firms

In a highly demanding buyers’ market, giving your clients what they need can be very challenging. Also, every client is different, and as they say – one man’s trash is another man’s treasure. A huge living room, for instance, maybe a waste of space for you but would be perfect for someone who loves to host parties. 

AR/VR in real estate presents the perfect solution to the changing needs of discerning customers. The global AR VR in the real estate market ecosystem1 is expected to grow at a CAGR of 31.2%, increasing in value from USD 298.6 million in 2018 to USD 1,151.9 million in 2023.

The pandemic has compelled realtors to change the way they work, and there is no going back. Real estate companies now look to implement perfect customization to help customers flip through properties like the pages of a magazine until they find exactly what they want. 

Virtual reality home tours are becoming a thing as customers visit their prospective homes through strategically placed 360° cameras. The footage acquired is put together to create a seamless, real-life, 3-D experience to give your customers the feeling of actually being there sizing up the space with exact dimensions. 

The virtual experience evokes strong emotions giving potential buyers the feel of owning the place. While this looks great from a customer experience perspective, we seek to gauge the impact of these disruptive technologies on the real estate landscape. And more importantly, to help you decide if it’s for you. 

Real estate needs digital transformation

The salability quotient of any property depends on its Days on Market or the DOM index. There are several factors that affect the DOM index significantly. These include the property’s condition, seasonal variability, buyer’s availability, seller’s lead time to allow in-person showing, competition, location, and price. 

While you may put in a lot of hard work in each area to improve the index, AR and VR can save you considerable time and money even in times of a potential downturn. With the help of a headset and a smartphone or a tablet, you can harness the benefits of these immersive technologies to sell properties in the residential and commercial segment.

Says Maty Paule, head of product at Commercial Real Estate2, “Real estate is all about location and appearances, while two emerging themes in AR are geo-location and image detection. The ability for users to access property data in their current location is a powerful proposition. In contrast, the possibility of modifying a property’s visual appearance to understand development or renovation potential is a game-changer.”

VR allows users to explore in a three-dimensional, computer-generated environment using headsets, and AR creates an enhanced version of reality. Here are our top 5 recommendations to get started.

1. Start small; start now.

Considering the number of tools available today, it is easier to develop content quickly. Start with AR and VR training use cases keeping the devices and tools you will require and how you are planning to source them. After the initial hiccups, you would be able to plan to scale and incorporate exciting ideas along the way to tailor the perfect experience for your customers.  

2. Keep it simple

A test-and-learn approach may be ideal as you can get your team involved in the project to get a taste of how the user experience will be. Starting with augmented reality would be a good idea to get a fair idea of how your digital journey will pan out. Most importantly, start now to be ready to handle intricacies and challenges with better capabilities going forward.

3. Prepare for change

 Every new technology will bring along a shift in the way you work. You need to figure out how AR and VR will change the experiences for your users and how they will impact your team and workforce. There will be a need for greater collaboration since everything will be managed virtually. You need to plan in advance to let change not impede your work. 

4. Assess your needs

You must have a very realistic assessment of your business needs to choose technologies accordingly. For instance, if your people are struggling to finish tasks, the right technologies will empower them with everything they need. AR will enable augmented learning while VR will let them explore, replace, and repair parts albeit in a virtual scenario, to understand and practice adequately before implementing the skill. You must also decide which tools would be required depending on the content you need to create.

5. Choose your people and skills

Your existing workforce may require upskilling, or you may need additional staff to manage new requirements and extend your capabilities. Address the skill gaps early on so that you don’t have to suffer any delays.

Benefits of AR/VR in real estate

AR and VR together give real estate solid value and benefits that make AR and VR investments worthwhile. 

Building on-demand capabilities with Virtual Tours

Those on the lookout for properties can be allowed to experience the property virtually from the comfort of their home, thanks to virtual tours. Guided visits can be shared through 360-degree videos for existing properties, while interactive visits allow users to focus on a specific area. Potential buyers can utilize VR capabilities on-demand to virtually access a property on the very same day. 

Leveraging VR for Virtual staging

As per a survey, 40% of buyers’ agents have confessed home staging affects buyers’ view of the home, while 17% of respondents revealed that property staging had increased the home’s dollar value between 6-10%.

Does that mean you blatantly hide all the flaws and mislead buyers? 

Rather than using virtual staging to hide ugly details, you can always be honest and give a more realistic picture. As Rick Davis, a real estate attorney from Kansas points out3, “Most sellers think it is in their best interest to disclose as little as possible. I completely disagree with this sentiment. In the vast majority of cases, disclosing the additional information, especially if it is something that was previously repaired, will not cause a buyer to back out or ask for a price reduction.”

The adoption of AR/VR in real estate has been helping realtors expand their portfolio the way they did in the case of Sotheby’s International Realty that has been growing by leaps and bounds with an ever-expanding suite of technology-driven tools. After leveraging VR to help their sales team sell homes globally without the buyer setting foot on the property, the company has partnered with Google and RoOomy for their AR offering ‘Curate’.

Visualizing full-scale models with virtual architecture

It is always difficult to get buyers interested in a property that is yet to be built. The virtual architecture allows customers to visualize the interiors and exteriors of the property with the help of full-scale models. This saves realtors time and money while generating a buzz around their property. A mere piece of land can be transformed into complete architecture to enable experiences in the early stages of design. AR comes in handy from the prototyping to the construction phase generating pop-up 3D models of projected structures.

Enhancing customer experience with virtual commerce

While the above principles give your buyers a chance to visualize and experience the property, virtual commerce goes a step further in ensuring that they get to make those tiny tweaks and experiment with the elements on their own. In other words, if they are on a virtual tour and want wooden flooring with an oak finish instead of the plain porcelain tiles that are currently being offered, they can go for an upgrade right away. This applies to all virtual staging objects such as curtains, light fixtures, and furniture by purchasing what they need from partnering hardware and upholstery providers.

They can even choose a property and then move on to other providers like IKEA to spruce up the space with everything they need. After helping customers digitally place furniture in their homes via Place App, IKEA has now come up with IKEA Studio, a much-needed overhaul of its predecessor. It lets you capture 3D room plans with accurate measurements, including ceilings, windows, and doorways, while taking into account the current arrangement of your furniture.

Houzz, a leading platform for home renovation and design, is also helping customers transform living spaces and even tile their floors virtually. The company had added visual tech to its mix not too long ago, starting with 2D stickers. The mobile team took product photos and offered them as stickers after removing the background. This enabled shoppers to view them in their rooms in the form of 2D stickers, and this straightforward strategy gave them a 3X boost in conversions. 

Several product cycles later, Houzz offered AR visualization to visualize products before shopping and saw an 11X boost in conversions.

Building practical solutions with virtual apps

AR/VR apps are convenient and a practical solution to showing the world exactly how a finished property looks like. They are intended to show how it would look in real environments. An app such as RealAR gives your customers the freedom to simply stand on a piece of land and get a good representation of how a property would look like using a smartphone or a tablet. It converts floor plans into walkthroughs that can be used onsite or remotely to understand room size and layouts and get a realistic picture of the property.

AR/VR in real estate is transforming the landscape

VR and AR technologies are changing the tide for realtors worldwide, helping them make stellar first impressions. VR/AR is just taking off now, and real estate firms are getting their feet wet. 

There is tremendous potential, and we are yet to experience the full benefits of these amazing technologies.

So if you are still wondering if you should invest in AR/VR for your real estate business, we’d say, “By all means, go for it!” You can save time scheduling in-person visits and unproductive viewings and create targeted, personalized experiences instead. What’s more, adopting AR/VR is fairly easy. All you need is an expert to help you transform digital engagement and experience one solution at a time.

Adopt AR/VR in your real estate firms with Trigent

Our decades of experience give us the skills to help realtors increase the effectiveness of their business in the residential as well as commercial sectors. We empower real-estate stakeholders with AR/VR solutions to connect with their customers and build trust. We can help you too.

Allow us to help you build a dynamic, detailed, and immersive experience that will not just reduce costs but give you a competitive edge in a relatively volatile market.

Call us today to book a business consultation. 

References

  1. https://www.alltheresearch.com/report/380/augmented-reality-ar-virtual-reality-vr-in-real-estate-market-ecosystem
  2. https://www.commercialrealestate.com.au/news/how-augmented-reality-could-revolutionise-the-way-we-search-for-commercial-real-estate-47597/
  3. https://www.realtor.com/advice/sell/questions-to-ask-before-selling-your-home/

Leverage APIs to Transform Healthcare

There was a time when the healthcare industry largely relied on phone calls and fax machines to establish interoperability within the system. Health records would exist in different versions in different places and often critical health data would be too scattered to give a clear picture of a patient’s health. Then came a time when the concept of value-based care began taking root and the importance of having data in one place in an easy-to-access format made tremendous sense rather than collecting it from a multitude of data silos. 

The healthcare industry was now waking up to healthcare analytics, interoperability, and the importance of APIs. Across a forever-expanding healthcare landscape, application programming interfaces (APIs) gave organizations the opportunity to streamline and share data for meaningful exchanges between systems.  

APIs allow systems to communicate and depending on how they are configured they can do a lot more. They can send data, retrieve data, or even update individual health records as and when required. The ability of a healthcare facility to determine the coverage a patient is entitled to for a particular procedure after feeding information about the patient into their system that is linked to insurance companies is a classic example of how empowering APIs can be. 

Interoperability lies at the core of APIs and demonstrates how critical coordinated care is for the healthcare industry. Understanding a patient’s journey is important to ensure they are on the road to recovery quickly and effectively. The fractured details of a patient’s clinical story however often pose a big challenge. For instance, it is important to know if a patient after leaving a facility following a surgery signed up for a remote monitoring program or was taken care of at home with the health of a home health agency. These are the finer things that add up to create the bigger picture. 

APIs are a booming market and the healthcare API market is expected to grow at a CAGR of 8.72% in the forecast period 2021 – 2028 accounting for USD 440.76 million by 20281. APIs are creating dynamic digital ecosystems to help the healthcare industry attain operational excellence and improve customer experiences. APIs are clearly setting the stage for successful treatments and recovery ensuring interoperability every step of the way.

The role of APIs in the evolving healthcare landscape

The proliferation of smart wearable devices and wellbeing apps is further iterating the role of APIs in the digitally advanced health and wellness industry of today. The global wearables market grew 27.2% year over year in the fourth quarter of 2020 and the shipments of wearable devices globally have now touched 153.5 million2

The pandemic has further accelerated the need for a better lifestyle and wider access to healthcare. The US Centres for Medicare and Medicaid Services are largely relying on APIs to bridge the gap between patients and healthcare. In fact, both healthcare organizations and payers need to use APIs – particularly the Fast Healthcare Interoperability Resources (FIHR) standards to attain optimum interoperability. 

Explains Jay Bercher, deputy program manager at Solutions By Design II, “It goes without saying that APIs have closed the gap in many ways on how information is sent, retrieved, and processed. However, some technological gaps have appeared. As there is a lack of data standards in the industry and multiple technologies, APIs must be created custom to the needs of the service it is providing for each system.”

Technologies such as Artificial Intelligence (AI) are also key drivers. AI is facilitating the conversion of patient information into crucial diagnostic information to help detect conditions early on. Today, data sharing with correlations is helping in a big way. Just to iterate this, if 500 people are buying medicines for cough and cold using their credit cards in a particular area around the same time, it indicates the possibility of an outbreak in that particular area. 

Different instances and scenarios highlight the importance of data and data sharing. APIs are increasingly being used to conduct wellness programs using cloud-based solutions to promote healthy lifestyles, offer behavioral change capabilities, and set fitness goals to stay on the wellness track. 

As wearables and the Internet of Things (IoT) become mainstream, APIs enable the swift transfer of data for users to review and act upon. Data from third-party accounts is also gathered to enable a more integrated approach towards healthcare. 

Ensuring interoperability in the healthcare ecosystem

The implementation of FHIR (Fast Healthcare Interoperability Resources) in healthcare systems for electronic data exchange will make sharing and accessing healthcare data faster. They prepare both the healthcare payer and the provider systems to afford greater access for patients to their own healthcare information by defining a standard minimum of data that must be made available.

As Health IT system developers implement the interoperability standards, they must shift the focus to meet their immediate interface requirements to conform to interoperability standards. The FHIR specification provides a roadmap to interoperable data exchange. This ensures that the adherence to this specification means all of the supported system interactions will work with other systems claiming conformance to the same standard.

The challenges and barriers to API adoption

Despite all the attention that APIs get and with nearly 90% of healthcare stakeholders considering APIs to be mission-critical for business strategies as per a study3

  • Only 24% are actually using them at scale
  • 67% of providers, 61% of payers, and 51% of healthcare tech vendors expect to use APIs at scale in 3 years

Providers participating in the study were more concerned about security (52%) and cost (47%) while payers had other concerns such as technical infrastructure (45%), privacy (43%), and lack of industry standards (43%). The learning curve is steep and calls for specialized skill sets to create or use APIs and address the challenges in adopting them. Patients need to understand the role of APIs too and standardization methods need to be employed to ensure efficient use of APIs. 

Ben Moscovitch, project director of health information technology at Pew Charitable Trusts points out, “Increased use of APIs—particularly those based on common adopted and consistently deployed standards—has the potential to make healthcare more efficient, lead to better care coordination, and give providers and patients additional tools to access information and ensure high-quality, efficient, safe, and value-based care. Yet obstacles remain, such as some hospital hesitation to grant patient access to data, lack of bidirectional data exchange, confusion around the process of implementing APIs, and potentially prohibitive fee structures.”

Some of the most common challenges include:

  • Data security – Providers are responsible for the security of patient data, and the absence of security measures or compliance checks can lead to vulnerabilities. 
  • Data complexity – The healthcare system is huge and complex with patient data spread across several databases. A longitudinal health record of patients is necessary to ensure proper care delivery.
  • Data authority – Sometimes, a single patient may have two different medical records citing opposite or different medical conditions. This can be frustrating as physicians will be unable to determine which one is more accurate or updated. 

Looking ahead

Seamless bi-directional data interoperability is what everyone is working on. Once we figure out a way to navigate APIs in healthcare, hospitals, clinics, and facilities will discover more use cases to leverage the value of APIs. Those who have realized its potential are already leveraging tools for designing, testing, and monitoring APIs for seamless integration and interoperability across the ecosystem.

API is the backbone that is necessary to create efficient ecosystems that can support seamless data capture and exchange for an integrated value chain. If the data is clear and accurate, stakeholders will be able to connect the dots more efficiently. 

Trust Trigent for a successful API implementation

Trigent with its domain knowledge and technology expertise helps stakeholders across the healthcare continuum drive innovation and scale to meet enterprise requirements. We offer tools and solutions for the effective implementation of APIs and help you monitor them throughout the API cycle. 

Our integration solutions have been helping healthcare providers and healthcare-related professionals leverage patient data successfully for better health management. We can help you too. 

Call us today to book a consultation. Our technology experts would be happy to help. 

Reference

  1. https://www.pharmiweb.com/press-release/2021-04-27/healthcare-application-programming-interfaces-api-_finalized-market-set-to-register-healthy-cagr-du
  2. https://www.idc.com/getdoc.jsp?containerId=prUS47534521
  3. https://www.changehealthcare.com/insights/state-of-healthcare-APIs

How the Use of Technology in Retail Stores are Helping Them Withstand Competition

A look at how the use of technology in retail stores are helping them outplay the e-Commerce giants

It’s no secret that retail businesses are going through a pivotal phase; an existential crisis triggered by skyrocketing rate of digital adoption and the burgeoning presence of biggies like Amazon and others. The pandemic with its perennial need to follow social distancing and stay-at-home mandates has strengthened the demand for eCommerce.

Just about one-third of U.S. consumers were willing to enter shopping malls again in April 2021 while 25-48% of European consumers from different countries were keen on avoiding brick and mortar stores even in the beginning of 20211

The decline in the demand and popularity of physical stores has had a crippling effect on several businesses. Some declared bankruptcy while others closed down a few units to shrink their business. The list of store closings is rather long – a record 12,200 stores2 to be precise in the U.S. alone in 2020.

At a time when profits are becoming elusive and footfall remains uncertain, the retail sector, especially boutiques and smaller businesses, are up for a major upheaval. The decline is evident but it’s definitely not the end for the traditional brick and mortar stores experience we’ve so thoroughly enjoyed all our life. As the legendary Mark Twain would have said, “the reports of the death of brick-and-mortar stores are greatly exaggerated.”

A lot can be done to shift the tide in their favor. The onus is on local and boutique retailers to ensure that the gratification continues albeit online for their customers. Luckily, it’s not so difficult if you identify the core areas that draw customers to the in-store experience and leverage the technology spectrum accordingly.  

Averting the retail apocalypse

A bit of a tweak in your approach and digital adoption can put you on the road to retail recovery. See how Nordstrom revamped their business model to serve its customers. Be it a quick fix for a leather jacket or getting pants hemmed in an hour, the sprawling flagship store offers everything from style tips to personal guidance for free to its customers. As Sonia Lapinsky, managing director at Alix Partners puts it, “Nordstrom is providing a reason for the customer to walk in the door.”

Relevance is the key here and all the resources, be it time, money, or efforts, should be used to elevate the customer experience. Ultimately, it’s all about the relationships you build with your customers especially when 56% of customers stay loyal to brands that ‘get them’.

Taking a cue from its biggest competitor Amazon for the digital maturity it has achieved in such a short time, Walmart too had transitioned to eCommerce in a big way. It has witnessed a 97 percent3 surge in eCommerce sales with total revenues increasing by 5.6 percent to $ 137.7 Billion. With the help of AI, Walmart is helping buyers make smarter substitutions for out-of-stock products by suggesting them the next available items. Their choices are analyzed and fed into learning algorithms to make more accurate recommendations in the future.

With artificial intelligence (AI) at the heart of all their initiatives, both brands are taking the eCommerce world by storm while underlining the potential of emerging technologies.

Retail with a digital edge

There are 7 areas of retail that are of paramount importance to ensure the most satisfactory shopping experience for buyers. These include:

  • Swift digital payments – As consumer faith in online transactions has grown, contactless, digital payments have become the norm.
  • Smooth navigation – With better search algorithms and smarter devices, the shopping experience is expected to be omnichannel.
  • Centralized inventory – Digital businesses enjoy greater economies of scale and improved turnover due to centralized inventory with smarter technologies and robotics at the helm.
  • Ease & convenience – The craving for something and the convenience to have it right away can translate into greater satisfaction.
  • Product experience – Through touch and feel, consumers want to physically experience the things they buy.
  • Immersive exploration – Consumers love to be involved in brand journeys and eagerly participate in activities that involve entertainment and engagement.
  • Personal advice – It is always heartening to know you are understood and expert advice is always welcome.

Leveraging new technologies to excel in these areas can help you regain strategic momentum and offer a uniquely differentiating customer experience.

Here’s how you can win the digital game.

Go BOPUS (BOPIS)

A lot of retailers are going the ‘buy online, pick up in store’ way to blend the speed and convenience of eCommerce with the in-store product experience. Nordstrom Local is leveraging it well to offer pickups and returns along with express alterations and a whole lot of services to walk that extra mile to ensure customer satisfaction.

Says eMarketer’s vice president of forecasting Martín Utreras, “BOPUS provides tangible benefits to both consumers and retailers. Consumers get convenience, instant gratification, and avoid shipping costs. Retailers reduce operational costs, and it gives them the opportunity to bring customers back to physical stores for additional purchase opportunities.”

Make sure that you offer speed and process efficiency like Amazon Go that bypasses the checkout altogether with a grab-and-go model or Target’s in-app shopping lists that offers aisle to aisle assistance to customers in the physical store.

Prioritize personalization

Thanks to AI, retailers now have the data and intelligence necessary to understand their customers’ shopping habits and choices. You can personalize marketing content, customize newsletters, and entice them with relevant ads on social media based on their social footprint, location, hobbies, and other factors. You can also make product recommendations via email marketing to generate leads and revenue.

The right product recommendations aligned with their tastes will not only enable the discovery of new products but also instill trust. Case in point – Hanes Australasia dramatically improved its revenue and grew across new and existing markets with AI-based personalized recommendations.

Provide 24/7 customer care with Conversational AI

Brands are increasingly leveraging chatbots to offer personalized assistance and customer service round the clock. Assistance can now be offered through speech and text in local languages with natural language interactions. The benefits of having chatbots are many – greater operational efficiency, minimized manual effort, increased customer satisfaction, and lower handling costs. Automated customer care does not take away the human connection but strengthens it by ensuring that customer concerns are heard and addressed on priority.

According to research4, 40% of shoppers don’t care whether they are assisted by a tool or human as long as they are attended to while 80% of consumers who have engaged with a chatbot claim to have had a positive experience.

Bolster the supply chain

Addressing supply chain challenges can be stressful for retailers and inefficiencies can result in loss of revenue and dissatisfied customers. Inventory optimization is crucial in this era of fast-changing demands. AI-powered inventory optimization helps businesses increase the accuracy and granularity of SKU and store-level stock planning, preparing them to handle sudden shifts in demand. Routing, end-to-end transaction visibility, and dashboards for inventory tracking are some of the many solutions you should consider to drive agility and maintain business continuity.

What’s more; it also helps analyze costs to create a pricing model that determines the right price for your products while staying on top of managing supplier costs. This kind of dynamic pricing is being used by Walmart and Amazon too due to the tons of data they have, with the latter reportedly changing its prices 2.5 million times a day.

Drive an omnichannel experience

To facilitate a seamless shopping experience both online and offline, it is important to ensure it’s omnichannel. Whether customers shop via mobile device, laptop, or a physical store, there has to be back-end integration of distribution, promotion, and communication channels for greater flexibility.

The same experience should be extended on social media too to enable a high level of customization. This also helps you provide targeted offers while creating more engaging ways to interact and connect with customers.

Starbucks struck a chord with patrons through its loyalty program that encouraged them to earn stars on their purchases. These stars could be redeemed for free products, top-ups, etc. through their app or website. The program not only served as a fine example of customer engagement but was responsible for 40% of its total sales.

Evaluate virtual fitting technology

The ‘try before you buy’ psyche is here to stay which explains why the global virtual fitting room (VFR) market is expected to touch $ 10 Billion by 2027 at a CAGR of 20.1%. Virtual try-on and fitting rooms enabled using Augmented Reality and Virtual Reality are catching on big time making both sellers and buyers very happy.

While apps like SneakerKit help you choose the right footwear, there are apps for virtually everything you wish to buy from hats and glasses to clothes and masks. Brands like Macy’s, Adidas, and many others allow users to upload a full-body photo and then try on clothes based on their body type. Getting a feel of what they are buying offers both comfort and confidence to buyers.

In closing

Business models need to be altered keeping the following objectives in mind:

  • Ensure convergence across channels and touchpoints as boundaries between the physical and digital worlds blur.
  • Customize the delivery format based on changing shopper behaviors through personalization
  • Collaborate instead of competing with other suppliers and retailers to enhance customer value
  • Improve the value proposition through interactions and communication in real-time.
  • Facilitate self-learning through AI-enabled data to enhance customer satisfaction.

Create a seamless customer experience with Trigent

As you gear up to deliver unique shopping journeys, we can help you with our broad range of offerings to build a technology stack that’s replete with features and functionality. With an array of pre-built as well as custom solutions for diverse retail use cases, we empower you to offer personalization and delightful digital experiences at scale.

We’d be happy to be your trusted technology partner on your digital transformation journey.

Call us today to book a business consultation.

References

1. https://www.statista.com/topics/6239/coronavirus-impact-on-the-retail-industry-worldwide/
2. https://fortune.com/2021/01/07/record-store-closings-bankruptcy-2020/
3. https://www.barrons.com/news/walmart-profits-jump-80-to-6-5-bn-on-strong-e-commerce-sales-01597749906
4. https://research.aimultiple.com/chatbot-stats/

Property Management Technology Trends 2021

A look at how the use of latest property management technology trends are helping real estate firms to thrive through the post-pandemic season

With the pandemic refusing to slow down, it is difficult to predict what the future will be like. But as Winston Churchill said, “Never let a good crisis go to waste.” Despite the economic slowdown and an achingly slow market, the pandemic has given us some serious lessons in resilience. The property sector is no different and was quick to alter its ways to match steps with others through digital adoption.

The use of technology in property management have given property managers the much-needed traction to grow their business while improving operational efficiencies and streamlining processes. With these technologies at the helm, property managers must match the latest trends to mitigate risks and create opportunities.

The real estate market globally is predicted to touch $ 4,263.7 billion1 by 2025, while the global property management market size in 2020 was $ 13.88 billion. Technology applications are currently being used for everything from rent collection and maintenance requests to accounting and sales. The tech portfolio is continuously swelling, giving them greater power and impetus to manage their business. While 86% of respondents2 in a survey saw digital & technology innovation as an opportunity, 49% expect to collaborate with an existing or new supplier to enhance their technological innovation capability.

So let’s dive in to know the latest property management tech trends or proptech trends that are currently changing the tide for the property sector.

  1. Greater convenience with cloud-based technology

Thanks to the cloud, real estate stakeholders can access data on a particular property from wherever they are, thereby saving a significant amount of time and effort. Cloud computing with SaaS (Software-as-a-Service) integrated services that operate on a subscription-based model is emerging as a preferred option. SaaS solutions simplify tedious processes by automating workflows to manage property portfolios efficiently.

What’s more, the SaaS model is also ideal for legacy systems to ensure multi-vendor device compatibility. Property managers often leverage SaaS solutions to integrate advanced payment systems in their property management solutions to simplify and accelerate transactions.

WeWork, a leader in providing shared and private working spaces for tech startups, allows you to specify the desired parameters and locations through their online platform. With niche services, this category is called SpaaS (Space-as-a-Service) that provides tenants everything they need. Companies like Spaceos offer a fine blend of tech and tools through a cloud-based SaaS platform that allows you to manage everything in a hybrid workplace.

  1. Energy and cost savings with smarter homes

The concept of ‘smart’ homes or smart buildings caught on pretty quickly for the sheer convenience they gave to residents. These homes were made extremely intelligent with home automation to ensure comfort, safety, and efficiency from the very beginning.

Millennials and Gen-Z residents are now used to living in such homes, and anything less will not cut ice. Right from opening and closing of doors to switching on the lights and air conditioning, everything can be managed with a remote control device.

Intelligent thermostats and HVAC help save energy and predict your bills based on usage, while sensors and integrated systems ensure security. And of course, there’s Alexa showing us more intuitive ways to control lights and devices with voice commands.

WeMaintain, for instance, has been using tech to place sensors onto elevators to enhance efficiency, drive cost savings in commercial buildings, and even help owners make greener decisions. Says Benoit Dupont, cofounder of WeMaintain, “If you know when people are moving into the building with the elevator, and at which floor they’re stopping, you can compare that to the heating systems. So if a building turns its heating on at 6 am, but really people only start using it from 9 am, that’s three hours of heat that could be saved.”

  1. Enhanced security with automated security systems

The growing need for security is driving modern homes to have automated access systems. Access control technologies ensure that you are able to guard a property with just a few clicks. Area surveillance via drones is becoming increasingly common too. In fact, drone technology is being used extensively to record everything around high-rise commercial properties due to its ability to capture extraordinary aerial imagery.

Motorola recently acquired LA-based proptech startup Openpath that specializes in touchless, cloud-based access control and safety automation. Its solutions with remote management capabilities ensure powerful safety for every door. Instead of a key card, the automated security systems rely on smartphones and face recognition to authorize access.

It also helps in contactless visitor management to ensure deliveries are handled securely 24/7. With its two-way video intercom and video conferencing facility that enables visual verification of visitors or deliveries before granting access, the company is playing a huge role in property management. Its advanced capabilities facilitate remote monitoring and management thus preventing theft, tailgating, and unauthorized access.

  1. A more connected, data-driven world with AR, VR, AI, Machine Learning, and Big Data

Virtual home tours are now extremely popular as social distancing becomes the norm. Even otherwise, virtual viewing of homes closes the gap between owners and tenants as Augmented Reality (AR) and Virtual Reality (VR) facilitate enhanced 3D experiences and a 360-degree view of the property. Viewers can view every nook and corner and get a sense of space through virtual visits.

Virtual tours also come in handy while selling properties since they can be viewed from any part of the world. AI in tandem with machine learning and big data is doing the necessary digital footwork for property managers. These technologies assess property demand and price trends to ensure that buyers and renters get exactly what they are looking for. This in turn allows you to showcase more relevant properties based on what they are looking for.

Big data also gives you a better picture of what’s happening with your property and allows you to have a solid grip on things in general in real-time. Then of course there are AI-powered chatbots that help property managers offer complete support, be it by handling tenant inquiries or by replying to their emails. Chatbots are also being integrated into websites to track leads and garner higher lead-to-lease conversions.

The final verdict

Proptech is just what everyone needs in the real estate business irrespective of the size of their business. It isn’t going anywhere and will in fact continue to offer better functionalities as it evolves. It is the only way to tide over all the hurdles that the ongoing pandemic has brought along. It improves your performance with better reporting, monitoring, and prediction capabilities.

All you need is a perfect technology partner who can help you get started. As Mark Rojas, CEO and Founder of Proper points out, “Property managers don’t often come from an accounting background — usually, they have a real estate license, so that lack of expertise can put them in a position where they can’t scale their portfolio, or if they try to, things break.”

Build your Proptech stack with Trigent

A cloud-based property management platform can do wonders for your real estate business. Though moving manual processes to automated platforms can be a bit overwhelming for the uninitiated. Trigent with its competent team of technology experts can help you build a robust proptech stack aligned with your business goals to help you drive growth and revenue.

Allow us to partner with you to do more. Call us today for a business consultation.

References

  1. https://www.grandviewresearch.com/press-release/global-real-estate-market
  2. https://assets.kpmg/content/dam/kpmg/tr/pdf/2017/12/proptech-bridging-the-gap.pdf

Exit mobile version