QA in Cloud Environment – Key Aspects that Mandate a Shift in the QA Approach

Cloud computing is now the foundation for digital transformation. Starting as a technology disruptor a few years back, it has become the de facto approach for technology transformation initiatives. However, many organizations still struggle to optimize cloud adoption. Reasons abound – ranging from lack of a cohesive cloud strategy to mindset challenges in adopting cloud platforms. Irrespective of the reason, assuring the quality of applications in cloud environments remains a prominent cause for concern.

Studies indicate a wastage of $17.6 billion in cloud spend in 2020 due to multiple factors like idle resources, overprovisioning, and orphaned volumes and snapshots (Source parkmycloud.com). Further, some studies have pegged the cost of software bugs to be 1.1 trillion dollars. Assuring the quality of any application hosted on the cloud not only addresses its functional validation but also its performance-related aspects like load testing, stress testing, capacity planning, etc invariably addressing both the issues described above, thereby exponentially reducing the quantum of loss incurred on account of poor quality.

The complication for QA in cloud-based application arises due to many deployment models ranging from private cloud, public cloud to hybrid cloud, and application service models ranging from IaaS, PaaS, to SaaS. While looking at deployment models, testers will need to address infrastructure aspects and application quality. At the same time, while paying attention to service models, QA will need to focus on the team’s responsibilities regarding what they own, manage, and delegate.

Key aspects that mandate a shift in the QA approach in cloud-based environments are –

Application architecture

Earlier and to some extent even now, when it comes to legacy applications, QA primarily deals with a monolithic architecture. The onus was on understanding the functionality of the application and each component that made up the application, i.e., QA was not just black-box testing. The emergence of the cloud brought with it a shift to microservices architecture, which completely changed testing rules.

Multiple scrum teams work on various application components or modules deployed in containers and connected through APIs in a microservices-based application. The containers have a communication mechanism based on contracts. QA methodology for cloud-based applications is very different from that adopted for monolith applications and therefore requires detailed understanding.

Security, compliance, and privacy

In typical multi-cloud and hybrid cloud environments, the application is hosted in a 3rd party environment or multiple 3rd party environments. Such environments can also be geographically distributed, with data centers housing the information residing in numerous countries. Regulations that restrict data movement outside countries, service models that call for multi-region deployment, and corresponding data storage and access without impinging on regulatory norms need to be understood by QA personnel.QA practitioners also need to be aware of the data privacy rules existing across regions.

The rise of the cloud has given way to a wide range of cybersecurity issues – techniques for intercepting data and hacking sensitive data. To overcome these, QA teams need to focus on vulnerabilities of the application under test, networks, integration to the ecosystem, and third-party software deployed for complete functionality. Usage of tools to simulate Man In The Middle (MITM) attacks helps QA teams identify and overcome any sources of vulnerability through countermeasures.

Building action-oriented QA dashboards need to extend beyond depicting quality aspects to addressing security, infrastructure, compliance, and privacy.

Scalability and distributed ownership

Monolithic architectures depend on vertical scaling to address increased application loads, while in a cloud setup, this is more horizontal in nature. Needless to say that in a cloud-based architecture, there is no limitation to application scaling. Performance testing in a cloud architecture need not consider aspects like breakpoint testing since they can scale indefinitely.

With SaaS-based models, the QA team needs to be mindful that the organization may own some components that require testing. Other components that require testing may be outsourced to other providers, and some of these providers may include cloud providers. The combination of on-premise components and others on the cloud by the SaaS provider makes QA complicated.

Reliability and Stability

This entirely depends on the needs of the organization. An Amazon that deploys 100,000 times a day – features and updates of its application hosted in cloud vis-a-vis an aircraft manufacturer that ensures the complete update of its application before its aircraft is in the air, have diverse requirements for reliability stability. Ideally, testing done for reliability should uncover four categories – what we are aware of and understand, what we are aware of but do not understand, what we understand but are not aware of, and what we neither understand nor are we aware of.

Initiatives like chaos testing aim to uncover these streams by randomly introducing failures through automated testing and scripting and seeing how the application reacts/sustains in this scenario.

QA needs to address the below in a hybrid cloud setup are –

  • What to do when one cloud provider goes down
  • How can the load be managed
  • What happens to disaster recovery sites
  • How does it react when downtime happens
  • How to ensure high availability of application

Changes in organization structure

Cloud-based architecture calls for development through pizza teams, smaller teams fed by one or two pizzas, in common parlance. These micro product teams have testing embedded in them, translating into a shift from QA to Quality Engineering (QE). The tester in the team is responsible for engineering quality by building automation scripts earlier in the cycle, managing performance testing strategies, and understanding how things get impacted in a cloud setup. Further, there is also increased adoption of collaboration through virtual teams, leading to a reduction in cross-functional QA teams.

Tool and platform landscape

A rapidly evolving tool landscape is the final hurdle that the QA practitioner must overcome to test a cloud-based application. The challenge becomes orchestrating superior testing strategies by using the right tools and the correct version of tools. Quick learning ability to keep up with this landscape is paramount. An open mindset to adopt the right toolset for the application is needed rather than an approach steeped with blinders towards toolsets prevailing in the organization.

In conclusion, the QA or QE team behaves like an extension of customer organization since it owns the mandate for ensuring the launch of quality products to market. The response times in a cloud-based environment are highly demanding since the launch time for product releases keeps shrinking on account of demands from end customers and competition. QA strategies for cloud-based environments need to keep pace with the rapid evolution and shift in the development mindset.

Further, the periodicity of application updates has also radically changed, from a 6-month upgrade in a monolith application to feature releases that happen daily, if not hourly. This shrinking periodicity translates into an exponential increase in the frequency of test cycles, leading to a shift-left strategy and testing done in earlier stages of the development lifecycle for QA optimization. Upskilling is also now a mandate given that the tester needs to know APIs, containers, and testing strategies that apply to contract-based components compared to pure functionality-based testing techniques.

Wish to know more? Feel free to reach out to us.

The Advantages of Adopting Cloud Technology in Digital Logistics

Technology has penetrated virtually every aspect of businesses worldwide. Not just businesses, our daily lives are also being significantly driven by technology too. So why should transportation and logistics be any different? The rising advantages of adopting cloud technology have basically laid the foundation for digital logistics.

Digital logistics is like next-gen logistics, armed with modern technologies to improve and expedite traditional logistics processes, strategies, and systems. It’s an approach that aims to digitize manual processes and help organizations save costs and increase productivity. With a 69% decrease in overall logistics costs and a 32% increase in customer service efficiency, it’s safe to conclude that digital logistics is just what we need to address the changing demands of customers across the globe.

The global digital logistic market is expected to grow at a CAGR of 7.89% over the forecast period 2021-2026, while the global fleet management solutions market is predicted to touch $15.4 billion by 2024. There is solid growth in the e-commerce sector that plays a significant role in boosting these markets. Advancements in the sensors and IoT analytics market, along with cloud adoption, are also responsible for their rising demand. The need for better fleet and warehouse management systems is being felt more than ever before.

With warehouses bursting at their seams and distribution centers bustling with activity, the workload they bring along is overwhelming. Logistics tech has led to a spur in cloud-based platforms that can lighten this load and streamline the processes. Shippers and logistics companies choose the latest cloud-based transportation management systems (TMS) that come with numerous benefits and tremendous potential.

In fact, cloud has become the buzzword for organizations looking for better ways to manage their businesses. Whether or not you need cloud is no longer the question. The question you should be asking yourself is – are you game for this technology leap?

Cloud is changing the game

Cloud is the disruption that the world of logistics has happily welcomed at a time when legacy systems are unable to keep pace with the changing demands of the modern world. Cloud has led to sophisticated warehouse management systems (WMS), transportation management systems (TMS), and yard management systems (YMS) that are all integral aspects of the supply chain and delivery model. It helps automate internal processes that improve operational efficiency and enable better business decisions. In a highly dynamic sector such as transportation and logistics, cloud makes you resilient.

Explains Balaji Abbabatulla, senior director analyst at Gartner, “At a broader level, business leaders are looking for tech tools that help them achieve better supply chain resilience—as opposed to finding ways to improve efficiency and productivity. Where efficiency was once a driving force for Cloud-based SCP adoption, now it’s all about resilience.”

Be it sourcing planning, execution planning, manufacturing planning, or sales and distribution planning, the cloud is now all-pervasive, helping forward-thinking logistics providers achieve their goals and expand their horizons. The good thing about cloud implementation is that it can be managed virtually. Those saddled with traditional on-premise legacy systems are garnering intrinsic value while modernizing their business environments.

Also Read: how cloud-based management solutions are becoming a game-changer in the logistics industry.

Benefits of adopting cloud technology in warehouses and distribution centers

Modern distribution centers need an agile environment with faster implementation times. Warehouses and distribution centers house many products, all with unique storage requirements with respect to size, temperatures, and several other parameters. It becomes imperative to use the right solutions to track them and maintain a high level of efficacy across processes. The solutions you choose should be able to help carrier networks operate with agility and precision.

Cloud-based solutions can help you review shipping notes, create schedules, and connect with carrier networks quickly for the information you need. Be it making changes in existing workflows or onboarding new clients. Everything is so much easier when you use mission-critical, cloud-based platforms. So let’s delve deeper into its extraordinary benefits.

Efficient tracking

A cloud-based TMS platform will help you oversee everything empowering you with data that allows you to compare, analyze, and make sound decisions at any point in time. With quick access to carrier networks, you can expedite processes to a great extent.

Cloud-based tracking solutions give you greater control with accurate information at your fingertips at all times. All you need to do is log into the tracking system and receive updates on delays, delivery times, freight routes, and freight movements. In the event of damage, you can immediately update the invoice and send it directly to the carrier or the shipment source.

What you get is excellent real-time visibility. Modern TMS equips you with reports and analytics that empower you with everything you need to develop quick solutions when things go wrong.

Easy maintenance

You don’t need massive servers to see you through power outages or crashes that may lead to data loss. Even constant data backups are no longer necessary when you get onto the cloud. All updates and upgrades are managed remotely, and you enjoy uninterrupted access to the latest software at all times. All authorized users can access data whenever they need it remotely. This ensures connectivity and collaboration at all times, giving you greater power to support your customers as often as required.

Your vendor takes care of maintenance, security, and updates. At a time when security lapses in systems can lead to huge losses, cloud-based platforms offer uncompromised, error-proof logistics support.

Quick integration and scalability

Whether you are using on-premise or cloud-based systems, you will require them to offer you the scope and flexibility to integrate with other solutions. While legacy systems may not allow these integrations, cloud-based systems will let you integrate without causing conflicts or discrepancies.

Also, scalability is no issue with cloud-based solutions since they offer the same support and scalability to smaller companies as they would to large conglomerates. Cloud-based solutions level the competitive playing field to help you carve your niche in the most unbiased manner.

Inventory management on the go

To control costs, you need to work on every cost element across the supply chain. You need to scrutinize the value network to arrive at competitive pricing without hurting your profits. Cloud-based tracking helps you identify high-risk elements and study price fluctuations based on weather patterns and transportation delays to determine if subsequent adjustments are required at your end.

Cloud-based systems empower you with the data necessary for better rating and estimates. It also helps monitor inventory in real-time to help you manage supply, storage, and shipments. This will help you address the shift in demands without wasting inventory. This, in turn, enables you to manage your costs considerably.

What’s incredible about cloud computing is its ability to forecast. So when disruptions strike, you are always prepared. You can stay up-to-date concerning demand and transportation planning since it tells you exactly where your products need to be and when.

You get a chance to schedule your deliveries accordingly, avoiding last-minute hassle and stress. You can pre-load supplies for the future or go easy during the off-season having greater control over your inventory. You will also get instant notification alerts every time there’s a fuel shortage, stock depletion, or shipment rerouting.

Great savings

There are different kinds of subscription payment models that come with flexible features to match your exact needs. Rather than paying for licensing costs, you choose a payment plan that works best for you. You have to pay nothing for the whole upkeep, and everything you need is provided to you remotely.

So you end up paying only for the functionality you choose. This leads to substantial savings. Not to forget that you do not have to invest in individual software. What you get is complete transparency and control for the money you spend.

Unmatched flexibility

Shippers are bound to have complex requirements that can sometimes become very challenging, considering that organizations are spread across diverse time zones. Luckily, cloud-integrated digital logistics give them round-the-clock visibility from remote locations to control critical processes and respond promptly when required. They can deploy resources, add functionalities, or amend services to match the changing needs.

A Cloud-enabled video telematics solution improved resource utilization and offered 24 x 7 visibility of fleets to a major fleet operator. Read how

Cloud-based platforms help them be more responsive to improve processes and add greater efficiency to the mix. This also allows them greatly enhance the customer experience too at every juncture.

In closing

Although the advantages of adopting cloud technology are one too many, shippers are often under tremendous pressure, considering how complex global supply chains are. With mobile commerce, omnichannel experiences, and eCommerce coming into the picture, the need for cloud-based solutions is being felt more than ever before to manage end-to-end logistics planning. You can certainly not afford to miss this boat if you wish to be the fastest and the most efficient.

There are certain caveats you need to factor in while choosing the right solutions provider. For starters, you need to establish clear goals and find a vendor that gives you room to breathe and expand and understand how the implementation will occur. Talk to your vendor to know how they intend to merge the new system with your legacy systems.

Modernize your legacy systems with Trigent

As supply chains continue to get complex and critical with time, we ensure comprehensive fleet visibility, seamless integrations, and optimized service utilization for our clients. Our team of experts empowers you with the right guidance and solutions to help you leverage the cloud for saving cost, increasing efficiency, and driving revenue. No matter your logistics challenges, we can help you overcome them with solutions customized just for you.

Call us today to book a consultation.

Can Salesforce IoT Cloud Fill the Customer Experience Gap?

With the onset of the pandemic, organizations worldwide fast-tracked their digital transformation endeavors overhauling their internal tech stack and data capabilities. An immediate need to move physical operations online largely propelled the process. From closing sales deals over business dinners, we had quickly moved to engaging with clients in digital spaces. Among the many challenges the pandemic ushered in, the one that daunted every organization was ensuring a stellar customer experience against all odds.

Salesforce known for its cutting-edge solutions has been consistently deploying emerging innovative technologies like the Internet of Things (IoT) to empower them. IoT is driving business growth by enabling real-time management of critical systems across industries. It comes as no surprise that the global IoT cloud platform market is all set to cross USD 5262.7 million by 2025.

The high demand for automation across sectors has contributed to the growth of the IoT-connected machines market. By 2027, the global IoT connected machines market is predicted to touch USD 1.3 trillion with North America holding a dominant position with its 2019 revenues standing at USD 91 billion.

Salesforce is helping enterprises combat modern challenges in a digital-first selling world with solutions that can help them soar and serve their customers better.

Explains Warren Wick, EVP AMER Commercial Sales and Chief Revenue Officer, Sales Cloud, “Over the past year, we held more than six million calls with customers to understand what they needed to be successful as they worked to transform their business with more urgency than ever before. We’ve reimagined Sales Cloud to guide every company as they rethink the digital sales experience, from leads to coaching to processing revenue.”

Enterprises are now generating 21% more sales leads every day in 2021 as compared to the previous year thanks to Salesforce. There are several success stories to tell when it comes to Salesforce and the many organizations it has been helping worldwide to drive growth and offer a better customer experience. With IoT Cloud, Salesforce is also helping them bridge the customer experience gap. We will tell you how.

The IoT edge from Salesforce

IoT is an ecosystem; one where physical objects are connected across geographies through an IP address that connects them via the Internet. The devices connect, communicate, and help users come up with real-time insights and analytics to improve business outcomes. Salesforce has been offering IoT services through Salesforce IoT Cloud, Salesforce IoT explorer, and Salesforce Einstein services, to facilitate data collection and analysis.

As per a survey conducted by Forbes Insights in collaboration with Intel involving 700 executives from diverse industries, it was observed that practically all the industries had witnessed significant improvements in several areas including customer experience.

Salesforce IoT Cloud connects devices, apps, sensors, software, etc. to collect contextual data and give a better understanding of the customer journey. This enables enterprises to engage with customers and help them better with proactive customer support. While many have been investing in IoT adoption, their success rate varies greatly. But those who have leveraged the Salesforce platform have been able to integrate the data obtained from IoT into their CRM systems to reimagine the way they serve, sell, and promote. Most importantly, it has helped them take a step further towards their customers closing the experience gap in the most meaningful manner.

Customer experience has always been looked upon as a critical factor for enhancing customer satisfaction, brand loyalty, and revenues. Salesforce understands this well and offers a world of benefits to its users. The top ones include:

Seamless connectivity between devices and users

The profiles of customers are linked to the devices they use and this creates seamless connectivity to streamline operations and respond to events in real time. Tesla’s self-driving cars are a classic case in point and set an example as to how much you can achieve with IoT.

General Motors with its crisis assistance services came as a savior during hurricane Dorian wherein it could help those trying to escape the hurricane with real-time direction, free calls, routing to shelter and basic amenities, an in-vehicle WiFi hotspot, and much more.

Real-time analysis based on context

Without customer context, it would be impossible to analyze past behaviors and take remedial action in real time. Machine learning plays a big role in providing it. Data collected from diverse locations and devices give a realistic picture of what’s happening and where taking into account customer history, service history, and location.

Opportunities to serve better

With so much information at hand, you get to know exactly how the products are performing, whether they are due for maintenance, are there any new updates, is the warranty about to expire, etc. Salesforce IoT Cloud helps you manage all of this with the help of predefined rules that are orchestrated based on performance metrics.

The Sales and Support teams are instantly notified if the product fails to perform as per the expected standard. This kind of data helps in predicting behaviors while providing opportunities to enhance customer retention.

Offers a low-code, user-friendly platform

The fact that Salesforce employs low-code ensures that enterprises don’t have to recruit dedicated staff or a data scientist to manage IoT-related processes. A few clicks and you get all the information you need.

With the right triggers and responses in place, IoT takes away the stress and sends data to relevant platforms. A simple act like generating a lead form for a customer whose product is about to fail can have a positive impact on the customer experience while ensuring a substantial reduction in costs.

A win-win for all

A proactive approach strengthened by the extraordinary capabilities of Salesforce IoT Cloud enables you to understand your customers and engage with them in more meaningful ways. Salesforce allows you to export your IoT data in whichever format you want. It is easy to integrate into diverse business environments and there are multiple use cases that are currently being powered by IoT.

Salesforce Einstein with the help of AI technologies helps teams across departments like sales, marketing, and IT become more predictive and proactive when it comes to offering a stellar customer experience. Salesforce IoT Cloud empowers enterprises with IoT-driven tools and data-driven solutions to build trust and fill the customer service gap efficiently.

As Victor Abelairas, GM of Tridium Innovation at Honeywell Connected Enterprise explains, “Our sellers were able to continue their sales process virtually without skipping a beat. But more importantly, we were able to empower the rest of the company to stay engaged with the sales team and know what was happening with customers at all times, without having the day-to-day interaction in the office that they were used to. At the end of the day, we want to provide a better customer experience by understanding our customers more holistically than we would have otherwise.”

Deliver a better customer experience with Trigent

Our team of Salesforce consultants can help you integrate Salesforce IoT Cloud within your business environment to help you respond faster and serve better.

They understand exactly what it takes to enhance productivity and improve revenues. They can help you understand the many nuances of Salesforce IoT Cloud right from IoT implementation to customization to create engaging customer experiences.

Call us today to book a consultation and discover infinite possibilities with Salesforce IoT Cloud adoption.

Choose the Cloud-based LIMS that’s best for you – Here’s how!

We’ve been constantly striving to move towards automated, paperless processes in laboratories. Greater laboratory efficiency has always been a major motivator for doing so. The transition of course requires the right IT support, hardware, and a solid management system such as the laboratory information management system (LIMS).

Benefits of cloud-based LIMS software

Today, laboratories rely on different tools to manage the variety, velocity, and volume of data. High throughput technologies that are being used today increase the complexity and quantity of data that needs to be processed on a daily basis. Besides, organizations operate globally and interact with laboratories around the world leading to a constant flow of data beyond geographies and locations. LIMS helps organizations tide over the many challenges by helping them automate business processes, facilitate data capture, and streamline workflows.

The LIMS market globally is expected to touch $1.7B by 2025 from $1B in 2020 considering a CAGR of 12.1% thanks to technological advancements and the growing adoption of cloud-based LIMS.

R&D partnerships are increasing rapidly too, necessitating a perfect solution that ensures end-to-end integration of the lab across functions. It is evident LIMS is critical for the survival and success of laboratories but that does not mean you would simply want to buy it off the shelf without even evaluating your needs.

The right LIMS application will improve internal competencies and offer a sustainable competitive edge in no time. But selecting the right LIMS application is crucial and an earnest review of the needs of process owners is necessary from a LIMS perspective.

Many questions come to mind when choosing the best LIMS. On-premise or cloud, which parameters to consider while selecting LIMS, would there be challenges in implementation and adoption – the questions can be endless. As the need for operational efficiency, decreased cost, flexibility, and security continue to rise, modern laboratories are now in the favor of having cloud-based LIMS.

It’s time we delved deeper into LIMS to understand what it’s all about and why a cloud-based LIMS may be the best match for your laboratory.

How does a good Laboratory Information Management System help you?

The primary role of LIMS is to remove blocks that stand in the way of attaining operational efficiency. A modern LIMS facilitates workflow automation and management, enables data analysis, and supports regulatory compliance. It also plays a big role in facilitating audit trails and integrates with instruments, devices, and systems. But in order to ensure that the LIMS plays its part perfectly well within your lab environment, it needs to be implemented, integrated, and validated properly. You need to also plan for its maintenance and upgrade early on.

Things to remember while choosing LIMS

A thorough business process analysis (BPA) can maximize the value of LIMS. The focus of selection should not be to merely implement a system that can speed up existing work processes but to have one that is designed to optimize workflows. Laboratory stakeholders need to have a series of discussions and process walk-throughs to create a Requirements Matrix to choose the right LIMS and ensure a successful implementation. You need to determine its place in the laboratory systems architecture roadmap especially if the implementation is going to be followed by integration with a large number of instruments and systems and if it’s going to be deployed at multiple sites. You need to have a strategic vision to foresee risks and the possible strategies you may want to consider for mitigating them.

Is Cloud the future?

Most would think so.

Modern enterprises do believe the cloud is a huge step forward and is being touted as the next big thing. The latest LIMS comes with multiple hosting options but the one that you should consider should align well with your business goals and the standards established by IT. While many are still content with on-premise deployment, there is a growing demand for cloud-hosted fully managed deployment (SaaS).

While the enterprise deployment usually involves installing the LIMS software on the customers’ server and data is also maintained on their servers guarded by a corporate-wide firewall for optimal security, the SaaS model has several users operating on a single instance of the software and database. This kind of coexistence is usually referred to as a multi-tenant mode though you have the option of choosing a single-tenant mode also if security is your primary concern. You are accordingly provided dedicated infrastructure but at a slightly higher cost.

There are multiple advantages to using cloud-based LIMS. Here are some of the top ones that make it so popular:

  • It’s cost-effective- You have the PAYG option where you pay as you go only for what you need
  • It reduces maintenance costs – You save a lot due to the absence of license fee, in-house servers, dedicated resources, and costs associated with hardware and software maintenance
  • Minimizes dependence on dedicated IT resources – Vendor provides the necessary infrastructure and support thereby ensuring that you are able to manage with minimal resources
  • Easy to scale – Fast and flexible scalability allows you to expand as per the quantity of data and changing business needs
  • Enables backup and disaster recovery – No up-front investment is required to protect data as the backup and recovery solutions take care of it irrespective of the size of your data and business
  • Greater efficiency – The vendor takes full responsibility for its smooth functioning and communicates in advance when a downtime is scheduled
  • Quick deployment – Deployment time is much lesser as the application is up and running immediately since it is deployed by the vendor in the cloud
  • Automated updates – Quick and automatic updates to update infrastructure without hassle save time and effort

Since there are multiple vendors and diverse hosting options, it may be difficult to choose between on-premise and cloud-based LIMS on the basis of the total cost of ownership. A thorough assessment of your business needs would therefore be a good idea to ensure you are on the right track. While doing so, make sure that your LIMS system is suitably equipped to integrate with your instruments and other related systems.

Validating LIMS

You also need to validate the system following its implementation to ensure that it is working just the way it is supposed to. Regulatory agencies require validation to ensure data accuracy and integrity in the systems. From a regulatory as well as product quality perspective, it is important to maintain a detailed audit trail of the data.

Every time you make changes to the system you need to validate it again. Commonly referred to as Computer System Validation (CSV), this form of validation is necessary when you configure a new system or modify it with upgrades, patches, extensions, etc. A risk-based assessment is usually recommended to determine test cases along with the level of testing required.

As with everything else, precise validation too is possible only when you review your requirements critically prior to validation. Precise validation testing will ensure that the systems work perfectly well over the full software development lifecycle. Also, pay attention to streamlining the paperwork as precision is required in documentation too in order to fulfill regulatory compliance.

Planning is the key to cloud-based LIMS adoption

While customization is a good thing it is often accompanied by complexities and increased cost of maintenance. There will be several integrations too and the need for extensions and enhancements will continue to grow as the nature of your business evolves. It is therefore important to keep scalability and maintenance factors in mind while planning for your LIMS system.

Once you are able to implement LIMS effectively, you need to ensure that your people use it. There has to be proper communication and collaboration for effective adoption to take place. Frequent communication with stakeholders often leads to active participation and successful adoption. An extensive LIMS training program is also recommended so that everyone gets acquainted with the system quickly and learns to use its myriad features. Only then will they be able to use it consistently and enable the new LIMS to add business value to your laboratory.

Choose the right cloud-based LIMS solutions with Trigent

Trigent has been helping laboratories manage growing business challenges with cloud-based LIMS. Our LIMS solutions help you deal with the growing volumes of data effortlessly. We can implement and validate a LIMS for you and ensure that it is cost-effective and efficient.

Moving to the cloud is an important decision and we can help you with everything you need with a highly systematic approach to laboratory information management.

Allow us to help you. Call us today for a consultation.

Improve Patient Experience with Salesforce Health Cloud

The modern healthcare systems are undergoing a period of transition migrating from reactive to proactive models. Just like other sectors, the healthcare sector has also become equally demanding and patients are no longer hesitating to switch to better healthcare systems if their expectations are not met.

As the leading CRM solution in the world, Salesforce offers cloud solutions for several industries including healthcare to manage diverse needs. It’s patient management system Salesforce Health Cloud has seen a huge demand and healthcare adoption has grown by about 35% since 2018. Salesforce helps organizations drive cost efficiencies, develop intelligent enterprises, manage customer relationships, and build resilient business models.

It helps healthcare organizations address challenges pertaining to patient experience too. In fact, 69% of respondents who participated in a survey conducted by the Baltimore-based firm Sage Growth Partners (SGP) have cited improving healthcare consumer experience as their first or second top strategic priority.

A recent research report confirms two-thirds of patients are likely to switch to a better health system if their expectations are not met while organizations that are willing to improve the patient experience have the potential to increase their revenues by 5% to 10% pre-COVID levels in just 12 months. The good part is that they are now more eager than ever to embrace technology with 74% of patients now likely to use online chat or texting for providing check-in information before an appointment.

Especially since patients experience disjointed services as stakeholders continue to use data from multiple sources, Salesforce provides a common platform to integrate the experience at various junctures of their healthcare journey. The focus is now on providing value-based holistic care to ensure a satisfactory patient experience.

While empowering with technologies and solutions, Salesforce is now helping the healthcare industry evolve to improve patient satisfaction and deliver high-quality patient care.

Salesforce health cloud, patient experience and the evolving healthcare landscape

McKinsey & Company iterates, “Companies that can learn to understand, guide, and engage healthcare consumers, while inspiring their loyalty, have a significant opportunity to change the healthcare landscape.

Consumers of healthcare know what they want and now actively participate in the decision-making process. It’s time you moved beyond patient engagement and focus on giving them better experiences to ensure strong clinical outcomes. Just like banking, the modern healthcare system too needs to have table stake capabilities that can positively transform patient experiences.

Patients today want personalization and convenience and the agility that comes with Salesforce Health Cloud. Gartner predicts 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots, and mobile messaging by 2022.

It all boils down to how attentive you are to the elderly? How easily are they able to access their health records?

While some consumers may undermine the importance of maintaining electronic health records, others may not even have access to a computer or fast Internet speed.

And that’s not all; there are issues that plague healthcare workers too. They go through frequent burnouts and find themselves struggling on several fronts to be able to deliver the kind of patient experience patients rightfully deserve.

What we need to understand is that customer service is not just a department but an approach that needs to be followed by the entire organization at all times. Salesforce Health Cloud is equipped to handle all these challenges and more. It offers opportunities to healthcare organizations to embark on an exciting future of care delivery providing new avenues for improving patient experience.

So let’s look at the top benefits.

Centralized data on health cloud

With a centralized data storage space, Salesforce Health Cloud enables the monitoring of medical services using data analytics tools.

Says Don Scheibenreif, Distinguished Vice President Analyst, Gartner, “Monitoring event streams helps organizations stay aware of the current context and thereby make more intelligent decisions. More intelligent decisions translate into better customer service and greater success for the business.”

Healthcare organizations that rely on research and clinical practices can hugely benefit from data centralization be it for accessing patient records or for compiling statistical data. Whatever they need they can access from their mobile phones or other devices in real-time. As the focus shifts from merely maintaining records to building meaningful relationships, Health Cloud helps you put patients at the core of the ecosystem.

Better outcomes with health literacy

Patients can now be treated speedily since services can be delivered almost immediately without wasting too much time on observing protocols. Patients can even avoid hospitalization by educating themselves about their condition, diagnosis, symptoms, patterns, and treatments. They can contact healthcare professionals as needed and access the right care plans to get on the track to recovery.

Salesforce Health Cloud offers a detailed view of the patient journey through individual patient profiles that combine data from electronic health records (EHR) as well as third-party data from medical devices. This helps in assessing patient condition, reviewing medications, and managing appointments with ease.

Personalization and remote care

Care providers can find complete data in one place to make quick decisions. Salesforce has been extensively using Artificial Intelligence tools to facilitate fast decision-making and empower them to take a proactive approach towards healthcare. It enables patient segmentation to manage patient populations and gives you the ability to personalize care and schedule regular check-ins via messages.

Salesforce not only helps curtail costs but also reduces patient risks. As Tuan Phan, founder of cybersecurity company Zero Friction and a member of the ISACA Emerging Trends Working Group explains, “Metadata may indicate that the patient’s condition is deteriorating, allowing medical professionals to take action earlier, in turn driving lower risk to the patient and lower costs to the hospital.”

Empowerment through collaboration

Care teams can connect and collaborate through Salesforce Health Cloud. Everything from case management and tracking to care plan management and follow-ups is taken care of. The best part is you can integrate Health Cloud with legacy tools, operating procedures, and the existing software infrastructure.

With teamwork solutions, workforce administration tools, advanced technologies, and much more, it aids seamless collaboration between care teams and patients. In a day and age where 84% of consumers under 40 wish to engage with technologically advanced and electronically communicative medical organizations, Salesforce is uniquely positioned to close the gap between interactions and outcomes.

Salesforce Health Cloud offers countless applications to address the growing needs of consumers as well as health organizations. These applications can help you boost revenue, lower costs, enhance care coordination and access, drive engagement, and improve outcomes and experience.

Transform patient experience with Trigent

Trust Trigent to enable care coordination of patients in a digital world where connected healthcare continues to transform patient care. At Trigent, we help you get your Salesforce implementations right the very first time thanks to our decades of experience. Our team of Salesforce specialists will help you leverage Health Cloud perfectly to overcome barriers and improve the overall patient experience.

Count on us for everything from Salesforce implementation to seamless integration. Call us today for a business consultation.

Why retail should dovetail cloud for success?

The year 2020 has been a year of learning for all industries. The unprecedented scale and reach of the pandemic encompassing the world impacted every region and industry. Retail in the United States is no different. Sales dropped from $5.47 trillion in 2019 to $4.89 trillion in 2020 due to the virus and restrictions to curb the pandemic. The prevailing condition demands that the retail industry, like every other industry, initiate or increase its speed of adopting technologies that enable businesses to face the new normal. Cloud plays an essential role in this transformational journey. A major driver set to act as the backbone, enabling the adoption of technologies and delivering desired business results. The global retail cloud market that stood at $11.89 billion will touch 39.63 billion by 2026, emphasizing cloud as a significant driving force that will propel the retail sector in the future.

Here are some of the factors that make the cloud a lucrative proposition for retailers.

In-sync operation

Many brick and mortar stores or offline stores still depend on legacy systems. Dependence on legacy impacts the integration of various business operations such as inventory, shipping, development, and POS. Migrating to the cloud enables retailers to get the different business operations in sync and get a consolidated view of all departments and locations in real-time. A real-time view of the inventory, shipment, and other business processes enables an in-sync seamless functioning across the organization.

Superior Customer Experience (CX) and convenience

The experience-driven economy has furthered the emphasis on personalization. Not only is there a demand for superior, seamless experiences, but users also want these experiences to be personalized. 80% of consumers are more likely to buy from a brand that provides personalized experiences. Retailers are well placed to provide to their customers what they demand. With a gold mine of customer and sales data, retailers can utilize cloud-enabled computing capabilities to analyze data. Cloud allows retailers to get a unified view of data from multiple sources, enabling the retailers to make data-driven, timely decisions. Moving to the cloud also boosts the performance of web applications ensuring that users do not abandon the site due to slow performance and a poor experience.

Scalability

Many reasons impact the sale of products. It could be the launch of a new product from a renowned brand or end of season sale that causes a spike in sales. The retail industry is also impacted by peak demand during particular seasons, such as the holiday season. As per Adobe Analytics, online retail sales grew 32.2% from 2019 to touch $188.2 billion during the holiday season. Similarly, the sales could also dip owing to low demand and other factors. Cloud helps retailers to prepare for such eventuality. Cloud-enabled systems can be programmed for scalability, meaning they can be automated to meet the requirements in case of a surge and limit the use of resources in case of a dip. Retailers can also save big on infrastructure investments and costs by using many cloud service providers’ pay per use model.

Retailers are looking for technologies that can immediately impact their business. They are either already experimenting or looking to build solutions that enhance customer experience and drive growth. Cloud works as the perfect catalyst in this transformational journey for retailers as it powers agility and provides the platform to build modern apps faster and at scale, anytime-anywhere.

Explore the latest trends in technology that are shaping the future of retail. Learn how Trigent’s expertise can help you conquer the cloud and get an edge over the new normal.

Incorporate the latest capabilities in cloud technology with Trigent’s team of certified cloud experts. Our suite of cloud services encompassing cloud advisory, cloud-native application development, cloud architecture, migration services, and cloud management is equipped to support you at every stage of your cloud journey.

Cloud: a lifeline for the healthcare Industry

The healthcare industry has been steadily expanding, owing to a rising aging population and the growing trend of wellness centers. With a pandemic in the mix, however, the industry has been left burdened and unprepared. The silver lining here is that people have embraced telehealth services. With the onset of Covid 19, the number of users accessing e-healthcare services has catapulted. Doctors can now provide remote care to patients from the safety of their homes, making life easier for everybody involved.

Cloud has played a heroic role in these trying times. Even those that swear by traditional systems established regulations, processes, and operational methods, have had to make the mental, cultural, and ultimately, physical switch to the Cloud. Admittedly for them, the pros outweigh the cons.

Saving time, reducing costs, increasing efficiency

When Hunterdon Healthcare, a healthcare center in New Jersey, migrated to the Cloud, they saved $1.3 million in IT costs. With a Cloud-based system, tasks are simplified, making the turnaround quick and seamless. Processes are streamlined, thereby eliminating silos and enhancing resource utilization. Cloud-based technology brings with it a sense of ease and convenience, cutting down administrative and hardware costs in the process. In hospitals that use legacy systems, a lot of time and effort is lost on manual data collection and transfer, notwithstanding the additional costs invoked by human error. Cloud brings operational efficiency into play – giving patients better care and healthcare organizations a better bottom line. While there is an initial cost incurred to transform legacy systems into Cloud-based ones, in the long run, the cost of running the latter is much lower. Right now, as physicians, nurses, and other healthcare workers are (at best) experiencing exhaustion, Cloud-based systems are proving to be a necessary, life-saving investment.

Interoperability and collaboration

Interoperability between hospitals, diagnostic centers, clinics, dispensaries, pharmacies, etc., is perhaps the biggest advantage of Cloud. Different information technology systems can communicate with each other, making it easy to compile a complete and comprehensive patient history record – this helps physicians make informed decisions. Further, with Cloud, one can access patient data and other applications remotely – this drastically scales the reach of medicine, especially to rural areas. Research into Covid 19 has shown that individuals with pre-existing conditions and compromised immunity are more susceptible to the virus. When testing for Covid 19, access to one’s complete medical records helps doctors prioritize cases and provide care accordingly.

Real-time remote care

Transcending time, distance and other variables, cloud-enabled IT relays real-time information, which cuts down the time, cost and effort involved in physically going to a healthcare facility, waiting for an appointment, etc. Real-time e-diagnosis has been widely helpful amidst the pandemic, ensuring that people do not unnecessarily put themselves at risk by visiting hospitals for non-Covid-related medical issues. Instead, complying with social distancing norms, telehealth services help doctors communicate directly with patients, and make a diagnosis (and if necessary, a treatment plan) without putting either party at risk. Research by McKinsey and Company shows that out of a number of people that had canceled medical appointments during the lockdown, 44% accessed telehealth options. They also found that online searches for telemedicine increased more than ninefold. Since Cloud-based healthcare facilities keep track of the numerous technological advances in medicine, it helps improve patient outcomes, giving them an advantage over facilities that do not use Cloud services.

Data security on cloud

The biggest apprehension with cloud-based systems is data security. The confidentiality and security of one’s medical data is an obvious concern, but Cloud systems can reduce risks by complying with regulations and policies like GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act).

Skilled personnel

Other worries include internet connectivity issues, unskilled personnel, and worries over a lack of the ‘human’ element. The implementation of training programs will help familiarize staff with the workings of Cloud systems. As for the human element or the lack thereof, it is important to note that like with everything else in the service industry, healthcare too, has had to be tailored to suit consumer expectations in terms of speed, comfort, etc. If anything, therefore, Cloud-based systems provide patients with a value-based service.

Although it took a pandemic to catalyze the industry’s adoption of cloud services, there is no denying that it is the future of healthcare. The benefits and undiscovered potential of Cloud could redefine diagnoses, treatments, and more. Trigent helps healthcare organizations that are at any Cloud maturity stage – whether it is on an advisory level, migrating from a legacy system to the Cloud, developing a particular application, adapting portfolios to match the evolved Cloud architecture or any other Cloud service.

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Ref:

  • Siwicki, B. (2019). Hunterdon Healthcare migrates to Google Cloud/G Suite and saves $1.3 million.
  • Fabius, V., Kohli, S., Timelin, B., & Veranen, S. (2020). Meet the next-normal consumer.

Evolve into a Cloud-Native culture

Why go Cloud Native?

Cloud-Native is one of the biggest trends in the software industry today. The cloud-native approach works for modernizing existing applications and building new applications.

Cloud-native application takes advantage of cloud computing models to increase speed, flexibility, and quality and reduce deployment risks. The key factor to consider here is how applications are built, deployed, and managed.

As a platform-agnostic application, it is easy to manage iterative improvements using Agile & DevOps processes.

1. From a legacy system into the cloud
Organizations who moved from the legacy system into the cloud may face certain challenges. The legacy backup and disaster recovery tools used in old-school data centers do not work in cloud-native environments. Considering that the responsibility for data, processes, data management, maintenance, troubling shooting rests with the business, and not the cloud service provider, cloud-native is the way to go.

2. Rebuild technology foundation
Organizations that wish to make technological changes but do not have the luxury of rebuilding their technology foundation can adopt the Cloud Native approach. They stand to gain significantly by making gradual and fundamental shifts in their culture, processes, and technology to become cloud-native.

3. Innovation & Speed
As software is key to how consumers engage with businesses, innovation and speed have become imperative to their survival and growth. Businesses benefit from the cloud-native approach that gives them the ability to improve the quality of applications, reduces deployment risks, and improves the time to market.

Benefits of Cloud Native

Benefits of Cloud-Native

The building blocks of Cloud Native apps

Whether the challenge is in creating a new Cloud Native app or upgrading an existing one, organizations need to consider these essential building blocks of a Cloud Native ecosystem.

1. Microservices architecture for continuous improvement
The process breaks applications down to single-function services called microservices. Microservices are loosely coupled but remain independent. They allow incremental, automated, and continuous improvement of an application without causing downtime.

2. Containers for flexibility and scalability
Containers package software with all its code and dependencies in one place allowing the software to run anywhere – on a desktop, traditional IT, or the cloud. This allows maximum flexibility and portability in a multi-cloud environment. Containers allow fast scaling up or down with Kubernetes orchestration defined by the user.

3. Kubernetes for cost-effective Cloud Native development
The container orchestration platform enables scheduling and automating the deployment, management, and scaling of containerized applications. Kubernetes is versatile and offers a breadth of functionality, vast open-source of supporting tools, and portability across leading cloud service providers.

4. Agile methods in DevOps processes
Application development for the Cloud-Native approach follows Agile methods and DevOps principles with a focus on building and delivering apps collaboratively by development, quality assurance, security, IT operations, and delivery teams.

Are you ready for the Cloud Native journey?

The path to Cloud Native is unique to each organization depending on their stage in cloud maturity and business goals. Before beginning the Cloud-Native journey, consider these factors.

Cloud applications

1. Cloud-enabled
A cloud-enabled application was developed for deployment in a traditional data center but it was later changed so that it could run in a cloud environment.
Cloud-Native applications are designed to be platform-agnostic and are scalable.

2. Cloud-ready
The cloud-ready application works in the cloud environment or a traditional app that has been reconfigured for a cloud environment.
Cloud-Native apps are developed from the beginning to work only in the cloud and take advantage of cloud architecture.

Business objectives

1. Develop new Cloud Native apps – Organizations can quickly respond to new opportunities with the Cloud Native approach to building new applications.

2. Modernize existing apps – Many valuable applications are critical to business operations and revenue. They may not be easily replaceable. Applications are portable from on-premise infrastructure to the cloud and re-architected to become Cloud Native.

3. Improve app delivery – Container-based automation can accelerate the app delivery cycle.

4. Drive business innovation – For businesses whose success depends on constant innovation, introducing new features, Cloud Native tools support innovation, new ways to deliver solutions faster.

As Cloud Native technologies grow, businesses that wish to keep pace with competition and stay relevant in the future need to start right now. Evolution towards cloud-native effects design, implementation, deployment, operation of applications. Being prepared for the next big technological wave by making the shift today is essential.

Trigent Cloud Services team handholds businesses to leverage the advantages of the cloud for next-gen business requirements. Our experts help in building scalable, reliable, secure, flexible cloud-based apps in the native environment by leveraging Cloud-Native features of AWS, Microsoft Azure, and Google Cloud Platform.

Among other Cloud Services, our portfolio includes Cloud Architecture and Cloud Managed Services with a key focus on Cloud Native applications.

Take the next step in the cloud journey – get in touch with our experts for a business consultation.


Sources:
https://www.ibm.com/cloud/learn/cloud-native
Red Hat – the path to cloud-native applications

Harness the potential of serverless computing

Half a decade has eclipsed since the modern age of serverless computing emerged in the shape of AWS Lambda in 2014. In 2016 Microsoft followed suit with Azure functions, followed by Google introducing Google cloud functions in 2018. Three of the biggest cloud service providers investing in serverless was a sure sign that the cloud architectural model held both promise and potential. That promise has faced the test of time, evident in the growing interest among businesses adopting serverless at an impressive adoption rate of 75% per annum.

Serverless architecture is a cloud computing execution model that has evolved through time to make application development that much more convenient and feasible. Read about the evolution of serverless here.

Many biggies such as Coca Cola and Netflix have implemented the cloud service model, gaining from the myriad benefits serverless offers.

Pay per use

A significant advantage with serverless and translates into cost saving is that servers can be used as per our need. You do not need the server running through the day, as in the case of on-prem. We pay only for the usage of the server or for the computing time consumed. In simple terms, you only pay for the use and nothing more.

Cost savings

Serverless is more of an operational cost and not a capital cost. The expense incurred is just the operational expenditure, that is, the amount spent utilizing the service. There is no capital cost involved as the infrastructure is provided by the service provider.

Low on maintenance

Serverless is also low on maintenance as we are not responsible for the servers’ care and upgrades. It’s the service provider’s prerogative to maintain the infrastructure and provide assets in prime shape

Automatic scaling

The service provider takes care of scaling when the load is high. We do need to provision or request for scaling. When the usage is high serverless scales up automatically to provide many instances at the back end, it also offers high availability. The service provider ensures that the service is available to us as and when we need it.

The points mentioned above are just a primer on the advantages businesses can leverage by going serverless.

A serverless computing promises to go beyond cost reduction with fine-grained pricing, increased business agility, faster innovation, and reduced operational management.

Get an in-depth understanding of serverless architecture and why it stands out as the best viable option for building scalable, high-performance applications utilizing low engineering lead time, and reduced operating expenditure. Watch the video here.

https://www.trigent.com/assets/webinar/2020-09-16_Leverage-serverless-cloud-to-improve-business-agility.mp4

Trigent Recognized as Top Cloud Consultants 2020

The numerous possibilities in adopting cloud services in your business can sometimes be overwhelming. Here at Trigent, our vision is to help businesses realize the full potential of cloud, irrespective of their maturity stage in the cloud journey.

Thanks to its cloud-led strategy, Trigent has empowered organizations to drive business acceleration, connected insights, and customer experience. We help them maximize their returns from their cloud investments by building impactful and disruptive cloud-based offerings. We understand legacy infrastructure and applications, having been in the business for over two decades. This puts us in a strong position to modernize legacy applications through the cloud, SaaS, and microservices building blocks.

In recognition of our proven success in cloud transformation, we’re delighted to announce that we’ve been named by Clutch as one of the top Cloud Consultants in 2020! Clutch is a company list resource that helps connect businesses with the best-fit agencies or consultants they need for their next big business challenge. Clutch cuts through disorganized market research by collecting client feedback and analyzing industry data, arming businesses with the insights and analysis they need to connect and tackle challenges with confidence.

We’re delighted to have harnessed cloud to help businesses improve their results across KPIs such as employee productivity, operational efficiency, growth, and profitability.

The Importance of Small data vs Big Data for Healthcare

Clinicians favor small data over big data for healthcare assessments and predictions. Here’s why

The healthcare sector is fragmented, complex, and hyper-local. There are over 100 healthcare systems in the US, 280 health information exchanges, and over 5500 hospitals. One million physicians are addressing the healthcare requirements of 320M Americans. While all these channels spit out data, leading to what is popularly known as big data for healthcare, there is another quiet and continuous flow of data from individuals or in this case patients, called `small data’.

Deborah Estrin, Computer Science at Cornell Tech and Healthcare Policy and Research at Weill Cornell Medicine puts it succinctly when she says, “Small data is being generated continuously on our mobile phones and through our online activities: walking and location patterns, as well as shopping, communicating, and web surfing. It is the various data traces we each generate every day, just by living our day-to-day routine: checking email, taking the bus to work, going grocery shopping, walking home, and more.”

Why clinicians prefer Small Data to Big Data for healthcare prediction models 

The big difference between big and small data is in big data large volumes of data are analyzed for patterns while small data looks at an individual’s historical data to develop models for predictions and futuristic treatment.

 

While big data has been at the forefront in healthcare technology for some time now, clinicians are often turning to small data to efficiently manage patient care. Small data helps them by providing quick input on allergies, times for blood cultures, missed appointments, and so forth, which are tactical in nature but extremely important inefficient patient care. Big data for example can say, X number of patients were admitted in the ER during a certain period of time. Can big data quickly identify how often or why Mr. or Mrs. John was admitted to the ER last month?

Small data is providing big insights for the individual. An app for managing pain for example quietly collects data about the individual, such as a fitness tracker, and can be presented to the individual and his clinician. In similar ways, smartphones can track heartbeats, eating habits, fitness quotient and you name it, to empower the clinician with insights into a person’s physical well-being.

The rising importance of Small Data in healthcare technology

Technology companies see the potential of smartphones in healthcare and innovative solutions are being unleashed. For healthcare ISVs, the challenge is to connect small data to big data, to improve individual healthcare, even as solutions are uncovered which can have a far greater impact on a larger target group. Not stopping there, the hidden challenge is to ensure privacy even as data that is collected is assessed and answers are uncovered.

Healthcare systems that have implemented electronic health records (EHR) can extend this to patients. If the systems can integrate individual health information, then both physicians and patients are maximizing digital health technologies.

Big Data Model  Small Data Model
What can be the effect of immunization programs? Is my child’s immunity to diseases taken care of?
Where do some of the healthiest people in the world live Is my diabetes medication working as expected
Are there any generic factors to identify a disease  Am I susceptible to X disease?

Some suggested systems include:

  • Health information exchange
  • Point-of-care decision support systems
  • Workflow tools to track and report on patient health
  • Smartphone and online appointment setting and registration.

Trigent Software understands the healthcare space having served a large number of clients over the last 20 years. Our commitment to patient healthcare has resulted in our focus on small data to improve the quality of patient care, reduce healthcare costs, and enhance patient loyalty. Call us today to know how we can enhance your patient-clinician relationships.

Reference:

https://onlinelibrary.wiley.com/doi/pdf/10.1111/jep.12350

https://research.cornell.edu/news-features/small-data-and-big-health-benefits

Marked Improvement in ROI for Cloud Ready Organizations

Evolve into a cloud-native culture and enjoy the myriad benefits it has to offer.

The cloud infrastructure market is cumulus and expected to cross $51.7 billion in 2019, driven by the need for cost-effective and scalable IT solutions. Talking about the cloud effect on businesses, Natalya Yezhkova, IDC Research Director of Storage Systems says, “The breadth and width of cloud offerings only continue to grow, with an expanding universe of business- and consumer-oriented solutions being born in the cloud and served better by the cloud. This growing demand from the end-user side and expansion of cloud-based offerings from service providers will continue to fuel growth in spending on the underlying IT infrastructure in the foreseeable future.”

The cloud infrastructure boom is a natural transition for organizations whose IT costs were weighing them down. Scaling up or down meant more costs. Mandatory software upgrades were also needed and the overall IT infrastructure management required resources to manage it, but with no scientific method to limit costs.

Cloud infrastructure has changed this scenario and is providing companies of all sizes and across all industry segments the opportunity to maximize their IT infrastructure. However, having said that, when it comes to measuring Return on Investment (ROI) on cloud infrastructure some questions crop up. If one were to choose cloud computing – in-house or public cloud, how would one assign an ROI to it? What features of cloud infrastructure affect ROI?

ROI is the proportionate increase in the value of an investment over a determined period. Investments when moving to the public cloud are less, but calculated over a period, can be more. With a private cloud, the initial investment is more, but over time, this cost is factored out. This kind of measurement is purely technical and misses the broader impact of the cloud on a business. Overall, for any company, revenue numbers matter, but so do customer value, brand value, and the value of competitive advantage which cannot be ignored. Therefore, when calculating ROI on the cloud, one must focus on productivity, speed, size, and quality.

Keeping these factors in mind, here are some tangible ROIs from cloud computing:

  • Cloud computing as an abstract virtual hosting solution offers a real-time environment. It has taken away the need to invest in physical servers and upheld the pay-per-use model. It provides businesses with the resilience required for workplace productivity. It enables resource sharing and thus helps to improve utilization. This sharing feature is not restricted to enterprises; it can be between an enterprise and a public cloud or an enterprise with a private cloud. Its flexibility combined with the power of savings in the immediate future makes cloud infrastructure an attractive alternative to traditional IT infrastructure.
  • Cloud infrastructure empowers clients to access virtualized hardware on their own IT platforms. This offers numerous features and benefits such as scalability, limited or no hardware costs, location independence, security, and so forth.
  • Cloud infrastructure assures businesses tremendous performance whether they scale 10 percent or 100 percent. Not having to worry about additional infrastructure investment costs helps companies to plan their IT budgets better. There is also the fact that capacity wastage is brought down to nil.
  • There is no lockdown in infrastructure. A seamless performance wherever an organization’s businesses are located, performance remains the same. The pay-as-you-go model frees up investment costs bringing down IT expenditure considerably.
  • The capacity utilization curve is a familiar concept for all. The model illustrates capacity versus utilization. It helps organizations to maximize their IT spend and helps to provision more or less as deemed fit. It is fitted around the central idea of utility requirements provisioned by on-demand services to meet actual needs.

ROI from cloud computing

To summarize, the ROI on cloud infrastructure requires intuitive planning right from the plan to the execution stage. More importantly, to maximize savings on the cloud requires intuitive planning. Trigent’s Managed Cloud Infrastructure Services helps enterprises to control their cloud journey.

We help enterprises to choose the right cloud platform to move on-premise infrastructure and help run business applications. We help enterprises to identify the business areas and workloads that can be migrated to a cloud computing model to reduce costs and improve service delivery in line with business priorities.

6-Step Framework for Your Cloud Strategy

Cloud adoption just keeps on growing and it’s time to take control. Gartner predicts “By 2021, more than half of global enterprises already using cloud today will adopt an all-in cloud strategy.” Nevertheless, just moving your workloads to the cloud does not make them more efficient for your business. When you decide to embark on a cloud journey, you need to have a cloud strategy in place.

A cloud strategy defines the business outcomes you are looking for, and how you are going to get there. It also explores your end goals and motivation for adopting the cloud. Your deciding factors could be many – cost, innovation, your need for business growth, keep up with your competitors. You also need to define business outcomes, establish governance, and control.

Strategies to transform your business into the digital world

The key component of a cloud strategy is a framework so you can evaluate the benefits and challenges of adopting the cloud approach.

Here’s a six-step framework for a successful cloud strategy:

  • Identify and understand the key area where cloud can deliver business benefits for your organization
  • Plan and optimize your cloud strategy
  • Understand common cloud challenges and how to overcome them
  • Identify and develop cloud competencies
  • Prepare your organization for the shift
  • Learn the capabilities of the integrated products that can manage the cloud

Let’s take a look at a few cloud computing strategies:

  • What type of cloud: A careful consideration should be done while selecting the cloud – Private cloud or public cloud or hybrid. You need to understand and evaluate the pros and cons of each available option.
  • Plan your budget: According to what type of cloud you choose to fit your business needs, choose your IT support backbone. You also have to invest in hiring the proper workforce for cloud development.
  • Value your options and choose: Most businesses view the cloud as an enabler of process improvement and a means of reducing costs. You need to see what do you want the cloud to accomplish and what your business will gain from the shift?
  • Technology: After you have done considering your needs and the budget and resources available for your cloud shift, you need to look at the best technology stack available.
  • Choose the right cloud service provider: Most cloud service providers offers hosting needs. Keeping in mind your go-to-market strategy, choose a cloud vendor that is a one-stop-shop for all your cloud-based needs.

Trigent can help you develop the right cloud solution to transform your business. Through our Cloud Adoption Maturity Model, we determine the maturity of your organization’s cloud adoption.

With our Cloud Advisory Services, we assess your current IT infrastructure, the applications you use, costs, and resources. We help you adopt a cloud-first strategy and deployment models and then chart out-migration road-maps with minimal disruption time.

Derive true business benefits with us. Watch this explainer video to explore how our cloud solutions define and complement your cloud strategy.

How to Ensure HIPAA Compliance in the Healthcare Cloud?

Cloud computing has overcast most, if not all, industry segments because of the benefits it offers. From manufacturing to e-commerce, banking to insurance, and education to real estate, industries are adopting cloud for its inherent benefits. The healthcare industry is also undergoing considerable change with healthcare organizations focusing on delivering ‘smart healthcare’ which means non-traditional care settings, multi-location facilities, and long-distance patient service. According to Deloitte, “With quality, outcomes, and value being the buzzwords for health care in the 21st century, sector stakeholders in the US and around the globe are looking for innovative and cost-effective ways to deliver patient-centered, technology-enabled “smart” health care, both inside and outside hospital walls.”

Continue reading How to Ensure HIPAA Compliance in the Healthcare Cloud?

Unclutter Your Cloud for Real Cost Advantage

We are aware of the fact that a key advantage of cloud computing is its ability to fit infrastructure to the requirements of an organization, i.e. pay only for what you use. With this formula for cost advantage, cloud computing is racing ahead as the preferred infrastructure of choice for companies ranging from startups to Fortune 50 companies. As Ed Anderson, Gartner Research Vice President sums it up, “Cloud-first strategies are the foundation for staying relevant in a fast-paced world. The market for cloud services has grown to such an extent that it is now a notable percentage of total IT spending, helping to create a new generation of start-ups and ‘born in the cloud’ providers.”

Because of its popularity, companies embrace the ‘lift & shift’ strategy, replicating their on-premises infrastructure. They then realize that they have not saved much and they wonder why they went to all this trouble.

Strategies to transform your business into the digital world

The method to experience cost savings with cloud computing is to watch out for some hidden pits such as over- provisioning, under-optimizing, or forgetting to turn off the ‘lights’. What this means is, lifting and shifting your data from on-premise to the cloud is only the very basic step in cloud computing. How you optimize cloud space will be the factor that will actually help to save money.

A couple of tips to ensure that your cloud is cost effective:

Firstly, it is important to keep a strict watch on billing, just as you would the electricity in your home. Public cloud service providers like AWS offer their tools such as Billing Dashboard, Billing reports and Cost Explorer to quickly identify trends. There are some external options to monitor cloud costs such as Cloudyn and Cloudhealth. These tools help you to calculate savings on a bill.

The fact is most organizations simply focus on scalability and elasticity. They looked to the cloud for faster infrastructure set up. However, the result is clutter and unorganized usage of the Cloud. To quote an example, when a project kicks off, the infrastructure, storage and software with licenses are assigned. However, more often than not, there may not be hundred percent utilization 24/7. Also as the project progresses, the project manager could fail to report to the infrastructure team, the need to reduce cloud resources. As the project ends the actual usage may be very different from what was originally planned. To summarize, enterprises waste nearly 40 percent of their cloud spend on inefficient use.

However, do enterprises have the manpower, bandwidth or the know-how to continuously monitor the cloud for optimal usage? This requires dedicated people who are technically evolved and therefore understand what is required from the cloud. It is only with their intervention that cloud can become truly cost effective.

Trigent’s cloud cost optimization services can help you reduce both current and ongoing cloud costs by identifying and eliminating waste.

With Trigent, you are assured of:

  • Continuous optimization of cloud for cost and efficiency.
  • Proactive cost monitoring with advanced alerts for cost control.
  • Identify and uncover unused resources with 450+ pre-built checks.
  • Helps in streamlining your current and projected cloud spend.

If you have already migrated to the cloud or in the process of migrating, get in touch with Trigent to maximize your cloud returns.