Imagine calling your doctor and getting him immediately online. Or finding out what’s happening at your clinic through Facebook. Or your dental clinic asking you feedback on your root canal and posting satisfaction surveys online. Some of these instances may happen, but such interactions are rare. However, the National eHealth collaborative is promoting a Patient Experience Framework. Providers will strive to have more meaningful interaction with their patients to improve patient outcomes and reduce costs. This will happen through Social, Mobile and Cloud Solutions to a large extent. Not many providers are ready. Read more about the framework at http://www.nationalehealth.org/patient-engagement-framework .
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