How the Use of Technology in Retail Stores are Helping Them Withstand Competition

A look at how the use of technology in retail stores are helping them outplay the e-Commerce giants

It’s no secret that retail businesses are going through a pivotal phase; an existential crisis triggered by skyrocketing rate of digital adoption and the burgeoning presence of biggies like Amazon and others. The pandemic with its perennial need to follow social distancing and stay-at-home mandates has strengthened the demand for eCommerce.

Just about one-third of U.S. consumers were willing to enter shopping malls again in April 2021 while 25-48% of European consumers from different countries were keen on avoiding brick and mortar stores even in the beginning of 20211

The decline in the demand and popularity of physical stores has had a crippling effect on several businesses. Some declared bankruptcy while others closed down a few units to shrink their business. The list of store closings is rather long – a record 12,200 stores2 to be precise in the U.S. alone in 2020.

At a time when profits are becoming elusive and footfall remains uncertain, the retail sector, especially boutiques and smaller businesses, are up for a major upheaval. The decline is evident but it’s definitely not the end for the traditional brick and mortar stores experience we’ve so thoroughly enjoyed all our life. As the legendary Mark Twain would have said, “the reports of the death of brick-and-mortar stores are greatly exaggerated.”

A lot can be done to shift the tide in their favor. The onus is on local and boutique retailers to ensure that the gratification continues albeit online for their customers. Luckily, it’s not so difficult if you identify the core areas that draw customers to the in-store experience and leverage the technology spectrum accordingly.  

Averting the retail apocalypse

A bit of a tweak in your approach and digital adoption can put you on the road to retail recovery. See how Nordstrom revamped their business model to serve its customers. Be it a quick fix for a leather jacket or getting pants hemmed in an hour, the sprawling flagship store offers everything from style tips to personal guidance for free to its customers. As Sonia Lapinsky, managing director at Alix Partners puts it, “Nordstrom is providing a reason for the customer to walk in the door.”

Relevance is the key here and all the resources, be it time, money, or efforts, should be used to elevate the customer experience. Ultimately, it’s all about the relationships you build with your customers especially when 56% of customers stay loyal to brands that ‘get them’.

Taking a cue from its biggest competitor Amazon for the digital maturity it has achieved in such a short time, Walmart too had transitioned to eCommerce in a big way. It has witnessed a 97 percent3 surge in eCommerce sales with total revenues increasing by 5.6 percent to $ 137.7 Billion. With the help of AI, Walmart is helping buyers make smarter substitutions for out-of-stock products by suggesting them the next available items. Their choices are analyzed and fed into learning algorithms to make more accurate recommendations in the future.

With artificial intelligence (AI) at the heart of all their initiatives, both brands are taking the eCommerce world by storm while underlining the potential of emerging technologies.

Retail with a digital edge

There are 7 areas of retail that are of paramount importance to ensure the most satisfactory shopping experience for buyers. These include:

  • Swift digital payments – As consumer faith in online transactions has grown, contactless, digital payments have become the norm.
  • Smooth navigation – With better search algorithms and smarter devices, the shopping experience is expected to be omnichannel.
  • Centralized inventory – Digital businesses enjoy greater economies of scale and improved turnover due to centralized inventory with smarter technologies and robotics at the helm.
  • Ease & convenience – The craving for something and the convenience to have it right away can translate into greater satisfaction.
  • Product experience – Through touch and feel, consumers want to physically experience the things they buy.
  • Immersive exploration – Consumers love to be involved in brand journeys and eagerly participate in activities that involve entertainment and engagement.
  • Personal advice – It is always heartening to know you are understood and expert advice is always welcome.

Leveraging new technologies to excel in these areas can help you regain strategic momentum and offer a uniquely differentiating customer experience.

Here’s how you can win the digital game.

Go BOPUS (BOPIS)

A lot of retailers are going the ‘buy online, pick up in store’ way to blend the speed and convenience of eCommerce with the in-store product experience. Nordstrom Local is leveraging it well to offer pickups and returns along with express alterations and a whole lot of services to walk that extra mile to ensure customer satisfaction.

Says eMarketer’s vice president of forecasting Martín Utreras, “BOPUS provides tangible benefits to both consumers and retailers. Consumers get convenience, instant gratification, and avoid shipping costs. Retailers reduce operational costs, and it gives them the opportunity to bring customers back to physical stores for additional purchase opportunities.”

Make sure that you offer speed and process efficiency like Amazon Go that bypasses the checkout altogether with a grab-and-go model or Target’s in-app shopping lists that offers aisle to aisle assistance to customers in the physical store.

Prioritize personalization

Thanks to AI, retailers now have the data and intelligence necessary to understand their customers’ shopping habits and choices. You can personalize marketing content, customize newsletters, and entice them with relevant ads on social media based on their social footprint, location, hobbies, and other factors. You can also make product recommendations via email marketing to generate leads and revenue.

The right product recommendations aligned with their tastes will not only enable the discovery of new products but also instill trust. Case in point – Hanes Australasia dramatically improved its revenue and grew across new and existing markets with AI-based personalized recommendations.

Provide 24/7 customer care with Conversational AI

Brands are increasingly leveraging chatbots to offer personalized assistance and customer service round the clock. Assistance can now be offered through speech and text in local languages with natural language interactions. The benefits of having chatbots are many – greater operational efficiency, minimized manual effort, increased customer satisfaction, and lower handling costs. Automated customer care does not take away the human connection but strengthens it by ensuring that customer concerns are heard and addressed on priority.

According to research4, 40% of shoppers don’t care whether they are assisted by a tool or human as long as they are attended to while 80% of consumers who have engaged with a chatbot claim to have had a positive experience.

Bolster the supply chain

Addressing supply chain challenges can be stressful for retailers and inefficiencies can result in loss of revenue and dissatisfied customers. Inventory optimization is crucial in this era of fast-changing demands. AI-powered inventory optimization helps businesses increase the accuracy and granularity of SKU and store-level stock planning, preparing them to handle sudden shifts in demand. Routing, end-to-end transaction visibility, and dashboards for inventory tracking are some of the many solutions you should consider to drive agility and maintain business continuity.

What’s more; it also helps analyze costs to create a pricing model that determines the right price for your products while staying on top of managing supplier costs. This kind of dynamic pricing is being used by Walmart and Amazon too due to the tons of data they have, with the latter reportedly changing its prices 2.5 million times a day.

Drive an omnichannel experience

To facilitate a seamless shopping experience both online and offline, it is important to ensure it’s omnichannel. Whether customers shop via mobile device, laptop, or a physical store, there has to be back-end integration of distribution, promotion, and communication channels for greater flexibility.

The same experience should be extended on social media too to enable a high level of customization. This also helps you provide targeted offers while creating more engaging ways to interact and connect with customers.

Starbucks struck a chord with patrons through its loyalty program that encouraged them to earn stars on their purchases. These stars could be redeemed for free products, top-ups, etc. through their app or website. The program not only served as a fine example of customer engagement but was responsible for 40% of its total sales.

Evaluate virtual fitting technology

The ‘try before you buy’ psyche is here to stay which explains why the global virtual fitting room (VFR) market is expected to touch $ 10 Billion by 2027 at a CAGR of 20.1%. Virtual try-on and fitting rooms enabled using Augmented Reality and Virtual Reality are catching on big time making both sellers and buyers very happy.

While apps like SneakerKit help you choose the right footwear, there are apps for virtually everything you wish to buy from hats and glasses to clothes and masks. Brands like Macy’s, Adidas, and many others allow users to upload a full-body photo and then try on clothes based on their body type. Getting a feel of what they are buying offers both comfort and confidence to buyers.

In closing

Business models need to be altered keeping the following objectives in mind:

  • Ensure convergence across channels and touchpoints as boundaries between the physical and digital worlds blur.
  • Customize the delivery format based on changing shopper behaviors through personalization
  • Collaborate instead of competing with other suppliers and retailers to enhance customer value
  • Improve the value proposition through interactions and communication in real-time.
  • Facilitate self-learning through AI-enabled data to enhance customer satisfaction.

Create a seamless customer experience with Trigent

As you gear up to deliver unique shopping journeys, we can help you with our broad range of offerings to build a technology stack that’s replete with features and functionality. With an array of pre-built as well as custom solutions for diverse retail use cases, we empower you to offer personalization and delightful digital experiences at scale.

We’d be happy to be your trusted technology partner on your digital transformation journey.

Call us today to book a business consultation.

References

1. https://www.statista.com/topics/6239/coronavirus-impact-on-the-retail-industry-worldwide/
2. https://fortune.com/2021/01/07/record-store-closings-bankruptcy-2020/
3. https://www.barrons.com/news/walmart-profits-jump-80-to-6-5-bn-on-strong-e-commerce-sales-01597749906
4. https://research.aimultiple.com/chatbot-stats/

QA in Cloud Environment – Key Aspects that Mandate a Shift in the QA Approach

Cloud computing is now the foundation for digital transformation. Starting as a technology disruptor a few years back, it has become the de facto approach for technology transformation initiatives. However, many organizations still struggle to optimize cloud adoption. Reasons abound – ranging from lack of a cohesive cloud strategy to mindset challenges in adopting cloud platforms. Irrespective of the reason, assuring the quality of applications in cloud environments remains a prominent cause for concern.

Studies indicate a wastage of $17.6 billion in cloud spend in 2020 due to multiple factors like idle resources, overprovisioning, and orphaned volumes and snapshots (Source parkmycloud.com). Further, some studies have pegged the cost of software bugs to be 1.1 trillion dollars. Assuring the quality of any application hosted on the cloud not only addresses its functional validation but also its performance-related aspects like load testing, stress testing, capacity planning, etc invariably addressing both the issues described above, thereby exponentially reducing the quantum of loss incurred on account of poor quality.

The complication for QA in cloud-based application arises due to many deployment models ranging from private cloud, public cloud to hybrid cloud, and application service models ranging from IaaS, PaaS, to SaaS. While looking at deployment models, testers will need to address infrastructure aspects and application quality. At the same time, while paying attention to service models, QA will need to focus on the team’s responsibilities regarding what they own, manage, and delegate.

Key aspects that mandate a shift in the QA approach in cloud-based environments are –

Application architecture

Earlier and to some extent even now, when it comes to legacy applications, QA primarily deals with a monolithic architecture. The onus was on understanding the functionality of the application and each component that made up the application, i.e., QA was not just black-box testing. The emergence of the cloud brought with it a shift to microservices architecture, which completely changed testing rules.

Multiple scrum teams work on various application components or modules deployed in containers and connected through APIs in a microservices-based application. The containers have a communication mechanism based on contracts. QA methodology for cloud-based applications is very different from that adopted for monolith applications and therefore requires detailed understanding.

Security, compliance, and privacy

In typical multi-cloud and hybrid cloud environments, the application is hosted in a 3rd party environment or multiple 3rd party environments. Such environments can also be geographically distributed, with data centers housing the information residing in numerous countries. Regulations that restrict data movement outside countries, service models that call for multi-region deployment, and corresponding data storage and access without impinging on regulatory norms need to be understood by QA personnel.QA practitioners also need to be aware of the data privacy rules existing across regions.

The rise of the cloud has given way to a wide range of cybersecurity issues – techniques for intercepting data and hacking sensitive data. To overcome these, QA teams need to focus on vulnerabilities of the application under test, networks, integration to the ecosystem, and third-party software deployed for complete functionality. Usage of tools to simulate Man In The Middle (MITM) attacks helps QA teams identify and overcome any sources of vulnerability through countermeasures.

Building action-oriented QA dashboards need to extend beyond depicting quality aspects to addressing security, infrastructure, compliance, and privacy.

Scalability and distributed ownership

Monolithic architectures depend on vertical scaling to address increased application loads, while in a cloud setup, this is more horizontal in nature. Needless to say that in a cloud-based architecture, there is no limitation to application scaling. Performance testing in a cloud architecture need not consider aspects like breakpoint testing since they can scale indefinitely.

With SaaS-based models, the QA team needs to be mindful that the organization may own some components that require testing. Other components that require testing may be outsourced to other providers, and some of these providers may include cloud providers. The combination of on-premise components and others on the cloud by the SaaS provider makes QA complicated.

Reliability and Stability

This entirely depends on the needs of the organization. An Amazon that deploys 100,000 times a day – features and updates of its application hosted in cloud vis-a-vis an aircraft manufacturer that ensures the complete update of its application before its aircraft is in the air, have diverse requirements for reliability stability. Ideally, testing done for reliability should uncover four categories – what we are aware of and understand, what we are aware of but do not understand, what we understand but are not aware of, and what we neither understand nor are we aware of.

Initiatives like chaos testing aim to uncover these streams by randomly introducing failures through automated testing and scripting and seeing how the application reacts/sustains in this scenario.

QA needs to address the below in a hybrid cloud setup are –

  • What to do when one cloud provider goes down
  • How can the load be managed
  • What happens to disaster recovery sites
  • How does it react when downtime happens
  • How to ensure high availability of application

Changes in organization structure

Cloud-based architecture calls for development through pizza teams, smaller teams fed by one or two pizzas, in common parlance. These micro product teams have testing embedded in them, translating into a shift from QA to Quality Engineering (QE). The tester in the team is responsible for engineering quality by building automation scripts earlier in the cycle, managing performance testing strategies, and understanding how things get impacted in a cloud setup. Further, there is also increased adoption of collaboration through virtual teams, leading to a reduction in cross-functional QA teams.

Tool and platform landscape

A rapidly evolving tool landscape is the final hurdle that the QA practitioner must overcome to test a cloud-based application. The challenge becomes orchestrating superior testing strategies by using the right tools and the correct version of tools. Quick learning ability to keep up with this landscape is paramount. An open mindset to adopt the right toolset for the application is needed rather than an approach steeped with blinders towards toolsets prevailing in the organization.

In conclusion, the QA or QE team behaves like an extension of customer organization since it owns the mandate for ensuring the launch of quality products to market. The response times in a cloud-based environment are highly demanding since the launch time for product releases keeps shrinking on account of demands from end customers and competition. QA strategies for cloud-based environments need to keep pace with the rapid evolution and shift in the development mindset.

Further, the periodicity of application updates has also radically changed, from a 6-month upgrade in a monolith application to feature releases that happen daily, if not hourly. This shrinking periodicity translates into an exponential increase in the frequency of test cycles, leading to a shift-left strategy and testing done in earlier stages of the development lifecycle for QA optimization. Upskilling is also now a mandate given that the tester needs to know APIs, containers, and testing strategies that apply to contract-based components compared to pure functionality-based testing techniques.

Wish to know more? Feel free to reach out to us.

Property Management Technology Trends 2021

A look at how the use of latest property management technology trends are helping real estate firms to thrive through the post-pandemic season

With the pandemic refusing to slow down, it is difficult to predict what the future will be like. But as Winston Churchill said, “Never let a good crisis go to waste.” Despite the economic slowdown and an achingly slow market, the pandemic has given us some serious lessons in resilience. The property sector is no different and was quick to alter its ways to match steps with others through digital adoption.

The use of technology in property management have given property managers the much-needed traction to grow their business while improving operational efficiencies and streamlining processes. With these technologies at the helm, property managers must match the latest trends to mitigate risks and create opportunities.

The real estate market globally is predicted to touch $ 4,263.7 billion1 by 2025, while the global property management market size in 2020 was $ 13.88 billion. Technology applications are currently being used for everything from rent collection and maintenance requests to accounting and sales. The tech portfolio is continuously swelling, giving them greater power and impetus to manage their business. While 86% of respondents2 in a survey saw digital & technology innovation as an opportunity, 49% expect to collaborate with an existing or new supplier to enhance their technological innovation capability.

So let’s dive in to know the latest property management tech trends or proptech trends that are currently changing the tide for the property sector.

  1. Greater convenience with cloud-based technology

Thanks to the cloud, real estate stakeholders can access data on a particular property from wherever they are, thereby saving a significant amount of time and effort. Cloud computing with SaaS (Software-as-a-Service) integrated services that operate on a subscription-based model is emerging as a preferred option. SaaS solutions simplify tedious processes by automating workflows to manage property portfolios efficiently.

What’s more, the SaaS model is also ideal for legacy systems to ensure multi-vendor device compatibility. Property managers often leverage SaaS solutions to integrate advanced payment systems in their property management solutions to simplify and accelerate transactions.

WeWork, a leader in providing shared and private working spaces for tech startups, allows you to specify the desired parameters and locations through their online platform. With niche services, this category is called SpaaS (Space-as-a-Service) that provides tenants everything they need. Companies like Spaceos offer a fine blend of tech and tools through a cloud-based SaaS platform that allows you to manage everything in a hybrid workplace.

  1. Energy and cost savings with smarter homes

The concept of ‘smart’ homes or smart buildings caught on pretty quickly for the sheer convenience they gave to residents. These homes were made extremely intelligent with home automation to ensure comfort, safety, and efficiency from the very beginning.

Millennials and Gen-Z residents are now used to living in such homes, and anything less will not cut ice. Right from opening and closing of doors to switching on the lights and air conditioning, everything can be managed with a remote control device.

Intelligent thermostats and HVAC help save energy and predict your bills based on usage, while sensors and integrated systems ensure security. And of course, there’s Alexa showing us more intuitive ways to control lights and devices with voice commands.

WeMaintain, for instance, has been using tech to place sensors onto elevators to enhance efficiency, drive cost savings in commercial buildings, and even help owners make greener decisions. Says Benoit Dupont, cofounder of WeMaintain, “If you know when people are moving into the building with the elevator, and at which floor they’re stopping, you can compare that to the heating systems. So if a building turns its heating on at 6 am, but really people only start using it from 9 am, that’s three hours of heat that could be saved.”

  1. Enhanced security with automated security systems

The growing need for security is driving modern homes to have automated access systems. Access control technologies ensure that you are able to guard a property with just a few clicks. Area surveillance via drones is becoming increasingly common too. In fact, drone technology is being used extensively to record everything around high-rise commercial properties due to its ability to capture extraordinary aerial imagery.

Motorola recently acquired LA-based proptech startup Openpath that specializes in touchless, cloud-based access control and safety automation. Its solutions with remote management capabilities ensure powerful safety for every door. Instead of a key card, the automated security systems rely on smartphones and face recognition to authorize access.

It also helps in contactless visitor management to ensure deliveries are handled securely 24/7. With its two-way video intercom and video conferencing facility that enables visual verification of visitors or deliveries before granting access, the company is playing a huge role in property management. Its advanced capabilities facilitate remote monitoring and management thus preventing theft, tailgating, and unauthorized access.

  1. A more connected, data-driven world with AR, VR, AI, Machine Learning, and Big Data

Virtual home tours are now extremely popular as social distancing becomes the norm. Even otherwise, virtual viewing of homes closes the gap between owners and tenants as Augmented Reality (AR) and Virtual Reality (VR) facilitate enhanced 3D experiences and a 360-degree view of the property. Viewers can view every nook and corner and get a sense of space through virtual visits.

Virtual tours also come in handy while selling properties since they can be viewed from any part of the world. AI in tandem with machine learning and big data is doing the necessary digital footwork for property managers. These technologies assess property demand and price trends to ensure that buyers and renters get exactly what they are looking for. This in turn allows you to showcase more relevant properties based on what they are looking for.

Big data also gives you a better picture of what’s happening with your property and allows you to have a solid grip on things in general in real-time. Then of course there are AI-powered chatbots that help property managers offer complete support, be it by handling tenant inquiries or by replying to their emails. Chatbots are also being integrated into websites to track leads and garner higher lead-to-lease conversions.

The final verdict

Proptech is just what everyone needs in the real estate business irrespective of the size of their business. It isn’t going anywhere and will in fact continue to offer better functionalities as it evolves. It is the only way to tide over all the hurdles that the ongoing pandemic has brought along. It improves your performance with better reporting, monitoring, and prediction capabilities.

All you need is a perfect technology partner who can help you get started. As Mark Rojas, CEO and Founder of Proper points out, “Property managers don’t often come from an accounting background — usually, they have a real estate license, so that lack of expertise can put them in a position where they can’t scale their portfolio, or if they try to, things break.”

Build your Proptech stack with Trigent

A cloud-based property management platform can do wonders for your real estate business. Though moving manual processes to automated platforms can be a bit overwhelming for the uninitiated. Trigent with its competent team of technology experts can help you build a robust proptech stack aligned with your business goals to help you drive growth and revenue.

Allow us to partner with you to do more. Call us today for a business consultation.

References

  1. https://www.grandviewresearch.com/press-release/global-real-estate-market
  2. https://assets.kpmg/content/dam/kpmg/tr/pdf/2017/12/proptech-bridging-the-gap.pdf

3 Common Mistakes in Ecosystem Integration That Affects Supply Chain Interoperability

Ever wondered what’s common between Apple, Google, and Facebook? Apart from being insanely popular tech giants, all of them have derived tremendous value from their ecosystems. The same holds true for many others like Amazon and Alibaba. We are now part of an economy where ecosystem integration is revolutionizing how organizations address the changing needs of their customers across the globe.

Interestingly, the ecosystem as a concept is not so difficult to understand. It serves as a one-stop shop for your customers where they get extraordinary benefits through your network of connections. The best part is that it works equally well for all sectors, including transportation and logistics.

Importance of ecosystem integration in logistics

Modern-day challenges require shippers and logistics companies to build resilience to mitigate impacts on supply chains irrespective of the circumstances. Several organizations are already pulling up their socks to protect their businesses on multiple fronts with the help of efficient crisis-management mechanisms. An efficient ecosystem is the game-changer they need to achieve all their goals and survive pandemic-like disruptions.

While it is important to create an ecosystem of collaboration and trust, ecosystem partners need to work together to address capability gaps. This can happen only when they critically evaluate the challenges they encounter on the road to building ecosystems and know the pitfalls to avoid. What they need is efficient ecosystem integration that connects critical revenue-generating business processes. The fast-paced eCommerce market also necessitates a robust ecosystem to attain supply chain interoperability and respond efficiently to market disruptions.

As Simon Bailey, senior director analyst with the Gartner Supply Chain Practice, rightly puts it, “Major disruption, such as the COVID-19 pandemic, are the ultimate test for the resiliency of a supply chain network. However, not all disruptions are unplanned. Many CEOs are planning to offer the new value proposition of their products and services, and they expect that their organizations require new capabilities to support these new products and services.”

Challenges in ecosystem integration affecting supply chains

Ecosystem integration can be a bumpy road for some unless you know the three most common mistakes to avoid. Once they are out of the way, you can attain supply chain interoperability through successful ecosystem integration. So let’s delve deeper to know how we can rectify them to be part of a thriving ecosystem.

  1. The digital abyss and failing to adopt an API-first approach

Around 46% of shippers and logistics companies still use legacy systems with minimal digitization. Though they are fast understanding the importance of articulating their needs through technology. While some are content with Electronic Data Interchange (EDI), others have migrated to Application Programming Interfaces (APIs) to facilitate better data exchange for profitable business outcomes.

The lack of adequate digitization in supply chains hampers both EDI and API integration. We have used APIs inadvertently in our daily transactions, be it for booking a new car online or shopping for insurance products. APIs work as intermediaries between diverse systems globally to enable communication between businesses and customers in logistics parlance.

Today, organizations need advanced technologies to improve experiences for stakeholders and customers. Likewise, they need APIs to make their systems agile to respond and interact in real-time. To successfully design and adopt APIs, you must first determine the end-user experience you wish to deliver. You need to remember that APIs drive online ecosystems, and it would be impossible to connect applications and services in their absence.

Considering that the modern architecture is API-centric, it is imperative that you take cognizance and the necessary steps to adopt it. The transportation and logistics sector uses APIs to connect their physical and digital assets to create an integrated supply chain to digitize the current supply chains and create new business models. You need to successfully adopt APIs to automate business processes and ensure ecosystem integration.

A digital ecosystem so created would comprise suppliers, third-party data service providers, and logistics providers with many advanced tools and technologies at its helm. As you embark on building it, you need to adopt the right ecosystem integration approach to connect all the revenue-producing processes with mission-critical internal applications. Luckily, it’s never too late to begin from wherever you are. All you need to do is get out of the digital abyss and accelerate digital transformation to enable exceptional customer experiences with an API-first approach.

  1. Failing to build trust and transparency with ecosystem integration

A multitier supply chain needs a lot more than operations teams and production teams to keep going. They require trust and transparency to overcome disruptions across supply chains. You need to assess risks to identify those that can stop or slow production lines and directly impact operations costs. You need to ensure that you are sourcing the right items at suitable locations and have a cohesive network to rely on. You may have to look for alternative suppliers to ensure government policies do not stand in the way.

You need to go beyond Tier 1 suppliers to know you have the right network. Car manufacturers, for instance, often have a network comprising multiple suppliers to cater to the unique requirements of all of their manufacturing regions. This helps them address sudden disruptions that may arise due to changes in foreign trade policies or tariffs. While this strategy works perfectly to mitigate risks, it also allows them to engage with multiple vendors to supply raw materials and stay competitive continuously.

Trust and transparency can be crippling factors necessitating partners to focus on collective goals. As we all know, lack of trust leads to friction that, in turn, may cause churn. BCG research iterated the examples of ride-hailing biggies like Uber and Lyft that lost $8.5 billion and $2.6 billion respectively due to a high driver-churn rate that propelled their marketing and promotion costs to stay afloat.

Trust-building instruments and initiatives must be deployed wherever necessary to build lasting relationships and robust supply chains. Questions should be asked to identify and respect each partner’s role within the ecosystem, and information-sharing agreements should be created to maintain transparency.

Says Simon Bailey, senior director analyst Gartner, “It’s crucial that supply chain leaders create a collaborative and trusting culture where ecosystem partners are willing to work together and share information across the network. This will only be the case when all members agree on mutual quantitative and qualitative standards.”

  1. Undermining the role of visibility in improving supply chain interoperability

A throbbing logistics industry requires a high level of interoperability. The global logistics market is expected to spike at a CAGR of 6.5% from 2020 to 20271 touching $12,975.64 billion by 2027. Shippers and logistics companies are tightening their grip on costs and inventory management. While doing so, they sometimes fail to sharpen their visibility into the supply chain.

Visibility usually concerns the movement of parts, components, or products in transit as they travel to their destinations. Data related to these movements need to be accessible to all stakeholders, including your customers. Only then would you be able to attain interoperability in its true sense. There are visibility platforms to ensure multichannel integration across the ecosystem. Merely having dashboards is not enough unless you know how to use the data they send out to make smarter supply chain decisions from a transportation perspective.

There could be disruptions due to natural calamities such as floods and hurricanes or labor disputes and political events that could upset the natural rhythm of supply chains. Also, data is often spread across disparate systems, and unless you have access to it, you will never be able to increase collaboration or forecast future demands.

Tom Madrecki, CBA vice president of supply chain and logistics, while emphasizing the role of visibility, says, “The greater degree that you have to what’s happening throughout the supply chain, then you’re able to better manage your costs, you’re better able to predict where are you going to have an issue ahead of time and have that more enhanced real-time visibility to everything.”

Supply chain excellence comes from data-driven decisions. It is important to have data from suppliers, forwarders, brokers, and third-party logistics companies to ensure end-to-end visibility in real-time. Mobile device integrations are now an essential aspect of ecosystem integration to facilitate data from diverse geographical locations. They allow you to identify bottlenecks and address issues in a single environment.

The right ecosystem will strengthen your supply chain capabilities and empower you to adopt best practices to foster interoperability. Due diligence and proper planning can help you tide over the many challenges and create an ecosystem for a more sustainable future.

Enable hassle-free ecosystem integrations with Trigent

Trigent, with its highly experienced team of technology experts, has been helping enterprises with frictionless data transfer integrations through EDI/API. We help reduce costs and the complexity of logistics supply chain management while optimizing loads and routes. We offer prescriptive analytics to gain customer insights and drive revenue.

We can help you build operational efficiencies, too, with hassle-free integrations.

Call us today to book a consultation.

Reference

  1. https://www.alliedmarketresearch.com/logistics-market

Embrace Inclusivity with Digital Accessibility

Why digital accessibility is important today

In today’s world, embracing inclusivity with accessibility is not only about being humane or legally correct but also makes a lot of business sense. Recent studies have shown that businesses can tap into an additional prospective user base of up to 15% to market their products. Persons with disabilities (PWD) are responsible for 25% of all healthcare spending in the U.S.

Businesses have increasingly become aware of the requirements of people who need accessible technologies to contribute to a work environment or who can also be prospective customers.

At Barclays, accessibility is about more than just disability. It’s about helping everyone to work, bank and live their lives regardless of their age, situation, abilities, or circumstances. – Paul Smyth, Head of Digital Accessibility, Barclays

What is digital accessibility?

The Web Accessibility Initiative (WAI) states that websites, tools, and technologies should be designed and developed so that even differently-abled people can use them. More specifically, these people should be able to perceive, understand, navigate, and interact with the Web and contribute to the Web.

Web Accessibility enables people with disabilities to participate equally on the Web. Broadly speaking, Web accessibility encompasses all disabilities that affect access to the Web, including:

  • Auditory
  • Cognitive
  • Neurological
  • Physical
  • Speech
  • Visual

When an organization removes barriers by making its application accessible to its full potential, it will be an inclusive product, as millions of people with various disabilities can use it.

Mandated by Law – American with Disabilities Act (ADA)

One hears the terms “Section 508”, an amendment to the Workforce Rehabilitation Act of 1973 that requires that all Information Technology assets of the United States’ federal government be accessible by people with disabilities.

Also, ADA (American with Disabilities Act) the Title III requires that all private businesses that are open to the public be accessible to people with disabilities. There is a steady rise in the number of lawsuits filed over the years under this section, resulting from the growing awareness of the ADA Title III. Digital accessibility compliance helps organizations protect themselves against this rising trend of ADA Title III Federal lawsuits.

Foundation for accessibility

The web accessibility guidelines, technical specifications, and educational resources to help make the web accessible to people with disabilities are developed by Web Accessibility Initiative (WAI). They are an integral part of the W3C (World Wide Web Consortium), focusing on accessibility. Over time, the WAI has developed several recommendations, some of which are:

The latest edition of Web Content Accessibility Guidelines (WCAG) 2.1 has additional coverage for mobile and non-W3C technologies (non-web documents and software).

Four principles of accessibility

The WCAG guidelines lay down the four principles which are the foundation for Web accessibility: Perceivable, Operable, Understandable, and Robust (POUR for short).

Perceivable: The objective is to make content available to the senses, primarily vision, and hearing, via either the browser or through assistive technologies like screen readers, screen enlargers, etc. For the visually impaired who mainly rely on a screen reader to have the website’s content read, one needs to add an alternative text that provides a textual alternative to non-text content in web pages that makes the content perceivable. Another example is videos and live audio must have captions and a transcript. With archived audio, a transcription may be enough.

In this video example: Perceivable, the video page uses “voice recognition” and is also updated to use “speech recognition.” “Voice recognition” or “speaker recognition” is a technology that identifies who the speaker is, not the words they’re saying. “Speech recognition” is about recognizing words for speech-to-text (STT) transcription, virtual assistants, and other speech user interfaces. Together they allow a person with visual impairment to enhance their experience of the web.

Operable: The objective is to enable a user to interact with all controls and interactive elements using either the mouse, keyboard, or an assistive device. Most people will get frustrated by the inability to use a computer because of a malfunctioning mouse. Many people prefer to use only the keyboard to navigate websites. Whatever be the reason, either personal preference or circumstance like temporarily limited mobility, a permanent physical disability, or simply a broken mouse, the result is the same: Websites and apps need to be operable by a keyboard. For example, all links and controls on the web page must be accessible using the Tab key on the keyboard.

In addition, Operable principles allow users enough time to use and interact with the content. It also helps them navigate and find content. For example, if all rich, interactive features of the web page like dropdown menus, carousels, modal dialogs, etc., comply with the W3C’s WAI-ARIA 1.0 Authoring Practices recommendations, will ensure that users can easily navigate to the right content.

Understandable: The objective is to ensure that every functionality of web content is easily understandable. A user must be able to understand all navigation and other forms of interaction. To provide a user the best possible experience, every point of interaction deserves careful attention. Navigation should be consistent and predictable throughout the context of the website. Interactive elements like form controls should also be predictable and clearly labeled. For example, Instead of saying: “To postulate a conceit more irksome than being addressed in sesquipedalian syntax is adamantine,” it is better to say: “Being spoken to in unnecessarily long and complicated language is a pain.”

Despite knowing these basics, many websites lack structuring using headings, lists, and separations. Some even use overly complex language, jargon, and unexplained acronyms. It makes these websites difficult and unappealing for many people, including non-native speakers and makes them unusable for people with cognitive and learning disabilities.

Robust: People get familiar and comfortable with different technologies like operating systems, browsers, and versions of browsers with usage and time. Some people like advanced features, whereas many disable them. There are early adopters of new technologies while others are slow to adapt to the rapidly-changing currents in the flow of technological advances.

A User should have the freedom to choose their technologies to access web content. This allows the user to customize the technology to meet his needs, including accessibility needs. In some cases, it might take additional time and effort to develop web content, depending on the specifications of the technologies used. However, in the long run, it will produce more reliable results and increase the chances that the content is accessible to people with disabilities.

You might have experienced the frustration of being told your technology is out of date or no longer supported. Whilst frustrating, you’ve probably found a way around the issue – but what if you couldn’t because you rely on that technology to interact with the digital world.

Beyond the four principles

Web Content Accessibility Guidelines 2.1 are organized into three levels of conformance:

Level A – addresses the most basic features of web accessibility features.
Level AA – deals with the most common and biggest barriers for disabled users and is covered in most accessibility regulations globally, including the ADA.
Level AAA – the highest level of web accessibility will make the software or product accessible to the maximum number of users. However, these requirements are not entirely easy to conform to and can be focused on if your audience is primarily people with disabilities.

These levels are across all of the previously mentioned principles. Some of the key requirements include:

Google Aces Accessibility

Google’s investment in accessibility provides the company with an innovation edge in a broad array of products and services. Some of the innovations are:

  • Contrast minimums: a feature designed especially for people with low vision, and the feature also helps everyone see in bright light glare situations.
  • Auto-complete: initially designed for people with disabilities, now used widely by all users.
  • Voice control: although initially implemented for users with physical impairments is now widely adopted by millions of users for the convenience it provides
  • Artificial intelligence: originally integrated to provide visual context to users with visual impairments
  • Auto-captioning leveraging machine learning designed mainly for deaf users did not see many adopters in that target audience, as many feel it is still inadequate to meet their needs. However, advances in machine learning itself have found broader applications.

Get started with your accessibility program

Trigent’s Accessibility Assurance and Compliance Service can help you at the design stage itself with Design reviews and Gap analysis or later to assess compliance to WCAG 2.1 guidelines.

Wish to know more? Feel free to reach out to us

Cyber Security Imperatives for the new normal

Cybersecurity tips to stay away from the headlines

95% of cybersecurity breaches are caused by human error.” – Cybint

Rapid technology innovations on multiple fronts pose a complex challenge for those tasked with the security and availability of the IT infrastructure. On one hand, new devices such as mobile phones, smart screens, and IoT-enabled devices are deployed alongside computers. At the same time, IT policies allowing BYOD (Bring Your Own Device) and WFH (Work From Home) has now become the norm, which has compounded the security problem

The result is a significant increase in the threat surface along with the number of points from where the IT infrastructure can be compromised. Of all recent developments, the now accepted shift to WFH and the use of personal devices pose the biggest challenge. IT Managers now need to take measures to secure both the device and the access point from where employees connect to the Corporate network. But how can they ensure the identity of the user accessing the system and adherence to security norms while employees work from the comfort of their homes?

Many Enterprises have become soft, yet lucrative targets for hackers as a result of the increased threat surface that is as yet unsecured. Trends indicate:

  • Remote workers will be soft targets for cybercriminals
  • As a side effect of remote workforces, cloud breaches will increase
  • Cybersecurity skills gap, specially in Enterprises, will remain an issue
  • Growth of always on, connected devices will increase network vulnerability

The invisible threat to your IT infrastructure

When employees worked in offices, businesses were able to ensure that only authorized staff accessed critical infrastructure, in part through physical security measures. It was easier to ensure that staff complied with the established security norms. But with employees now working from home, businesses have to rely purely on the users’ virtual identity and trust that users comply with security processes

The probability that malicious users can compromise the System, either from within the organization or by taking advantage of unsuspecting employees, is very real. CIOs need to assign equal emphasis on securing the IT infrastructure from external threats and from internal vulnerabilities.

Indicators of Internal Sabotage

Internal Sabotage is when employees have access to the company’s sensitive systems, information and use it for malicious purposes. Most internal saboteurs come in two flavors – Players and Pawns.

Players – Are aware of the crime and have malicious intent.  They are typically disgruntled employees or people who have joined the organization with a certain motive. Research has shown that most of these have some kind of personal predisposition and hence get into this.

Pawns –  Are typically employees who do not have a motive but unknowingly participate in the act.  They are typically people who are helpful and enthusiastic. Their intention to help people or their ignorance gets exploited. 

It is important to understand the persona and motivation of the “Players”:

  • Most internal attacks are triggered by an unfavourable event or condition at the workplace. The motive generally  is revenge.
  • Largely the attacks happen after office hours and outside the office premises via remote access. Perpetrators find comfort in not being surrounded by people  or physically being present in the workplace.
  • Generally, it’s likely that peers are aware of the sabotage, or at least observed a change in behaviour even if they are not aware of the concrete plan.
  • Most attacks are carried out through compromised or shared computer accounts.
  • In several cases these indicators are observed but ignored by organizations due to work load or carrying on the age-old way of doing things.

Preventive steps / actions to ensure cybersecurity

Combating internal vulnerabilities and securing the IT infrastructure requires a coordinated approach on 2 fronts. Organizations need to take advantage of the latest technologies to monitor, analyze and identify threats in advance. Simultaneously, people processes also need to be updated to address security topics for the remote working scenarios

HR Initiatives

Align all teams who are responsible for data security. This includes HR, IT, Maintenance, and Security. Make them aware and educate them on the increased threats and the latest trends in cyber attacks. Educate employees about internal attacks and encourage them to come up with a collaborative plan.

Clearly document and consistently enforce policies and controls. Ensure all the employees who have access to data are also educated about the new threats and vulnerabilities.

Encourage employees to provide insights on the new policies and take inputs for threats that could potentially come from within.

Incorporate malicious and unintentional insider threat awareness into periodic security training for all employees.

Disgruntled employees are a major source of internal threat. Create an HR plan to identify and track potentially disgruntled employees.

One of the best ways to track personal-level issues and problems is to use peers themselves. Create strong and well-crafted whistleblower policies where the employees feel empowered and responsible for the well-being of the company.

Technology-led Initiatives, Systems, and Approach

The Zero Trust model

Created by John Kindervag back in 2010 based on “never trust, always verify”. It is a concept where organizations should not automatically trust any research or individual inside or outside. It suggests a fresh start by revoking all access and providing access on a case-by-case basis with a clear understanding of the need. Technologies such as Identify and Access Management (IAM) and multi-factor authentication (MFA) are complementary to this approach.

It is just not enough to implement these technologies alone. There should also be a strategy and a clear SOP in place to manage the operations of the organization. However, this strategy is a little aggressive and requires a complete overhaul of the security policies and ongoing work which is not always practical and more often than not, could potentially break the system or make it brittle by holding it together with bandages.

Security Mesh

Most traditional security systems are designed and inspired by the castle-and-moat layout where all systems inside the moat are secured. This was an effective strategy in the traditional ecosystem. Over the years though, certain adaptations such as cloud and distributed workforce have created new challenges. Security mesh is one such approach where the focus is on securing every node of the network and not the traditional approach of building a boundary around the entire network.

Identity-first security and Identity Management

Identity management (IdM), also known as identity and access management (IAM) is the security practice that enables the right individuals or machines to access the right resources at the right times and for the right reasons.

Identities are the most vulnerable threat surface of every organization. Identity includes people, machines, IoT devices, and an active device or a group of devices on the network that needs to access a resource or service. Identity Security is one of the primary implementations of the Zero Trust model where all identities used in the organization are secured and managed using technology.

This enables providing fine-grained access to resources and data at an almost individual identity level and prevents Privileged Account Compromise. One example of this is the IAM security provided by AWS. Most solutions in this space span multiple technologies and platforms.

There are several products in the market that cater to this need:

  • IBM Security Verify Access
  • Cisco Identity Services Engine
  • CyberArk – Idaptive
  • Okta
  • OneLogin – Access

Remote worker Endpoint Security

With remote work becoming the new normal, securing remote access nodes poses new challenges especially with them being present outside the firewall. This problem is further compounded with infrastructure moving to the Cloud.

Breach and attack simulation

Is a continuous fire drill performed typically by independent vendors where they simulate sophisticated attacks similar to techniques used by cybercriminals to find vulnerabilities and report the same. 

Cloud security breaches

Refers to the compromising of data or nodes on cloud infrastructure. With more companies moving to the cloud, this has only snowballed in the past few years. Most of the data breaches can be attributed to configuration errors, IAM permission errors, re-use of identity. 

Best practices to reduce these vulnerabilities are

  1. Encrypt all data that is persistent (databases, logs, backup systems). Build this process in the QA checklist for all releases. Classify systems and data into sensitive and others. Ensure that sensitive data is secured and encrypted
  2. Prevent re-use of resource identities in the infrastructure and ensure each identity’s permissions are allotted on a need basis. Use tools like Centrify, Okta and CyberArk to manage these permissions.
  3. Routine audits on identity permissions, firewalls and cloud resources can help prevent these breaches. 

Securing your infrastructure from cybersecurity threats

Over the years as companies have moved to the cloud, we have seen only an increase in cyber attacks.  With remote working becoming commonplace,  the line between internal and external attacks has blurred.  It is better to preempt the company’s defenses than be a victim.  Get in touch with us for an inside on how you could secure your company’s business and infrastructure. 

Want to know more? Contact us now

The Advantages of Adopting Cloud Technology in Digital Logistics

Technology has penetrated virtually every aspect of businesses worldwide. Not just businesses, our daily lives are also being significantly driven by technology too. So why should transportation and logistics be any different? The rising advantages of adopting cloud technology have basically laid the foundation for digital logistics.

Digital logistics is like next-gen logistics, armed with modern technologies to improve and expedite traditional logistics processes, strategies, and systems. It’s an approach that aims to digitize manual processes and help organizations save costs and increase productivity. With a 69% decrease in overall logistics costs and a 32% increase in customer service efficiency, it’s safe to conclude that digital logistics is just what we need to address the changing demands of customers across the globe.

The global digital logistic market is expected to grow at a CAGR of 7.89% over the forecast period 2021-2026, while the global fleet management solutions market is predicted to touch $15.4 billion by 2024. There is solid growth in the e-commerce sector that plays a significant role in boosting these markets. Advancements in the sensors and IoT analytics market, along with cloud adoption, are also responsible for their rising demand. The need for better fleet and warehouse management systems is being felt more than ever before.

With warehouses bursting at their seams and distribution centers bustling with activity, the workload they bring along is overwhelming. Logistics tech has led to a spur in cloud-based platforms that can lighten this load and streamline the processes. Shippers and logistics companies choose the latest cloud-based transportation management systems (TMS) that come with numerous benefits and tremendous potential.

In fact, cloud has become the buzzword for organizations looking for better ways to manage their businesses. Whether or not you need cloud is no longer the question. The question you should be asking yourself is – are you game for this technology leap?

Cloud is changing the game

Cloud is the disruption that the world of logistics has happily welcomed at a time when legacy systems are unable to keep pace with the changing demands of the modern world. Cloud has led to sophisticated warehouse management systems (WMS), transportation management systems (TMS), and yard management systems (YMS) that are all integral aspects of the supply chain and delivery model. It helps automate internal processes that improve operational efficiency and enable better business decisions. In a highly dynamic sector such as transportation and logistics, cloud makes you resilient.

Explains Balaji Abbabatulla, senior director analyst at Gartner, “At a broader level, business leaders are looking for tech tools that help them achieve better supply chain resilience—as opposed to finding ways to improve efficiency and productivity. Where efficiency was once a driving force for Cloud-based SCP adoption, now it’s all about resilience.”

Be it sourcing planning, execution planning, manufacturing planning, or sales and distribution planning, the cloud is now all-pervasive, helping forward-thinking logistics providers achieve their goals and expand their horizons. The good thing about cloud implementation is that it can be managed virtually. Those saddled with traditional on-premise legacy systems are garnering intrinsic value while modernizing their business environments.

Also Read: how cloud-based management solutions are becoming a game-changer in the logistics industry.

Benefits of adopting cloud technology in warehouses and distribution centers

Modern distribution centers need an agile environment with faster implementation times. Warehouses and distribution centers house many products, all with unique storage requirements with respect to size, temperatures, and several other parameters. It becomes imperative to use the right solutions to track them and maintain a high level of efficacy across processes. The solutions you choose should be able to help carrier networks operate with agility and precision.

Cloud-based solutions can help you review shipping notes, create schedules, and connect with carrier networks quickly for the information you need. Be it making changes in existing workflows or onboarding new clients. Everything is so much easier when you use mission-critical, cloud-based platforms. So let’s delve deeper into its extraordinary benefits.

Efficient tracking

A cloud-based TMS platform will help you oversee everything empowering you with data that allows you to compare, analyze, and make sound decisions at any point in time. With quick access to carrier networks, you can expedite processes to a great extent.

Cloud-based tracking solutions give you greater control with accurate information at your fingertips at all times. All you need to do is log into the tracking system and receive updates on delays, delivery times, freight routes, and freight movements. In the event of damage, you can immediately update the invoice and send it directly to the carrier or the shipment source.

What you get is excellent real-time visibility. Modern TMS equips you with reports and analytics that empower you with everything you need to develop quick solutions when things go wrong.

Easy maintenance

You don’t need massive servers to see you through power outages or crashes that may lead to data loss. Even constant data backups are no longer necessary when you get onto the cloud. All updates and upgrades are managed remotely, and you enjoy uninterrupted access to the latest software at all times. All authorized users can access data whenever they need it remotely. This ensures connectivity and collaboration at all times, giving you greater power to support your customers as often as required.

Your vendor takes care of maintenance, security, and updates. At a time when security lapses in systems can lead to huge losses, cloud-based platforms offer uncompromised, error-proof logistics support.

Quick integration and scalability

Whether you are using on-premise or cloud-based systems, you will require them to offer you the scope and flexibility to integrate with other solutions. While legacy systems may not allow these integrations, cloud-based systems will let you integrate without causing conflicts or discrepancies.

Also, scalability is no issue with cloud-based solutions since they offer the same support and scalability to smaller companies as they would to large conglomerates. Cloud-based solutions level the competitive playing field to help you carve your niche in the most unbiased manner.

Inventory management on the go

To control costs, you need to work on every cost element across the supply chain. You need to scrutinize the value network to arrive at competitive pricing without hurting your profits. Cloud-based tracking helps you identify high-risk elements and study price fluctuations based on weather patterns and transportation delays to determine if subsequent adjustments are required at your end.

Cloud-based systems empower you with the data necessary for better rating and estimates. It also helps monitor inventory in real-time to help you manage supply, storage, and shipments. This will help you address the shift in demands without wasting inventory. This, in turn, enables you to manage your costs considerably.

What’s incredible about cloud computing is its ability to forecast. So when disruptions strike, you are always prepared. You can stay up-to-date concerning demand and transportation planning since it tells you exactly where your products need to be and when.

You get a chance to schedule your deliveries accordingly, avoiding last-minute hassle and stress. You can pre-load supplies for the future or go easy during the off-season having greater control over your inventory. You will also get instant notification alerts every time there’s a fuel shortage, stock depletion, or shipment rerouting.

Great savings

There are different kinds of subscription payment models that come with flexible features to match your exact needs. Rather than paying for licensing costs, you choose a payment plan that works best for you. You have to pay nothing for the whole upkeep, and everything you need is provided to you remotely.

So you end up paying only for the functionality you choose. This leads to substantial savings. Not to forget that you do not have to invest in individual software. What you get is complete transparency and control for the money you spend.

Unmatched flexibility

Shippers are bound to have complex requirements that can sometimes become very challenging, considering that organizations are spread across diverse time zones. Luckily, cloud-integrated digital logistics give them round-the-clock visibility from remote locations to control critical processes and respond promptly when required. They can deploy resources, add functionalities, or amend services to match the changing needs.

A Cloud-enabled video telematics solution improved resource utilization and offered 24 x 7 visibility of fleets to a major fleet operator. Read how

Cloud-based platforms help them be more responsive to improve processes and add greater efficiency to the mix. This also allows them greatly enhance the customer experience too at every juncture.

In closing

Although the advantages of adopting cloud technology are one too many, shippers are often under tremendous pressure, considering how complex global supply chains are. With mobile commerce, omnichannel experiences, and eCommerce coming into the picture, the need for cloud-based solutions is being felt more than ever before to manage end-to-end logistics planning. You can certainly not afford to miss this boat if you wish to be the fastest and the most efficient.

There are certain caveats you need to factor in while choosing the right solutions provider. For starters, you need to establish clear goals and find a vendor that gives you room to breathe and expand and understand how the implementation will occur. Talk to your vendor to know how they intend to merge the new system with your legacy systems.

Modernize your legacy systems with Trigent

As supply chains continue to get complex and critical with time, we ensure comprehensive fleet visibility, seamless integrations, and optimized service utilization for our clients. Our team of experts empowers you with the right guidance and solutions to help you leverage the cloud for saving cost, increasing efficiency, and driving revenue. No matter your logistics challenges, we can help you overcome them with solutions customized just for you.

Call us today to book a consultation.

Cybersecurity Mesh – Key Considerations before Adoption & Implementation

The infamous Botnet data leak that took place recently exposed a total of 26 million passwords, with 1.5 million Facebook passwords among leaked data. In another cyber-attack incident, the largest fuel pipeline in the U.S. Colonial Pipeline Co. was hit by ransomware. Hackers gained entry into its networks with the help of a compromised password and caused shortages across the East Coast.

Incidents of cyberattacks continue to jeopardize data security. With remote work becoming the norm during the pandemic, threat actors have an expanded vulnerable surface to target. TechRepublic predicts more ransomware attacks and data breaches as threat actors continue to explore new vulnerabilities.

Not surprisingly, then, enterprises are now focusing on strengthening cybersecurity. A Gartner survey reports: “With the opening of new attack surfaces due to the shift to remote work, cybersecurity spending continues to increase. 61% of respondents are increasing investment in cyber/information security, followed closely by business intelligence and data analytics (58%) and cloud services and solutions (53%).

In response to these infrastructure attacks in recent times, President Biden’s administration enacted a cybersecurity executive order wherein the federal government will partner with the private sector to secure cyberspace and address the many concerns through its far-reaching provisions.

The rise in digital interactions and remote work arrangements has compelled enterprises to find a way to curtail cyber attacks. Besides, cloud-based ransomware attacks have put them in a pickle as the shift to the cloud had accelerated during the pandemic. Amidst these vulnerabilities and circumstances, cybersecurity mesh has emerged as a viable solution to circumvent cyber threats and secure digital assets everywhere.

Let’s delve deeper to know what it’s all about and how it’s changing the IT security paradigm across the globe.

Why adopt cybersecurity mesh?

A 600% uptick in sophisticated phishing email schemes since the pandemic began shows how vulnerable our IT systems are. Ransomware attacks are predicted to cost $6 trillion annually by 2021; a new organization is falling prey to ransomware every 11 seconds. 98% of cyberattacks are based on social engineering and new employees are often the most vulnerable. Emails constitute 92% of all malware attacks, while Trojans account for 51% of all malware.

The accelerated shift to the cloud to meet the growing needs of customers and the ensuing weaknesses in cloud security have led to frequent attacks. Explains Michael Raggo, cloud security expert at CloudKnox, “One of the systemic issues we’ve seen in organizations that have been breached recently is a vast amount of over-permissioned identities accessing cloud infrastructure and gaining access to business-critical resources and confidential data. We’ve seen when an attacker gains access to an associated identity with broad privileged permissions, the attacker can leverage those and cause havoc.

Cybersecurity mesh facilitates scalable, flexible, and reliable means to ensure cybersecurity across all levels to protect your processes, people, and infrastructure. Considering that a vast majority of assets now exist outside the traditional security perimeter, a cybersecurity mesh helps you stretch its boundaries to build it around an individual’s identity. So rather than having one large perimeter to protect all devices or nodes within a ‘traditional’ network, we now create small, individual perimeters around every access point to heighten its security. A centralized point of authority will manage all the perimeters to ensure there are no breaches.

Key benefits

Cybersecurity mesh helps you adopt an interchangeable, responsive security approach that stops threat actors from exploiting the weaker links within a network to get into the bigger network. When employed correctly, cybersecurity mesh offers the following benefits:

  1. Cybersecurity mesh will support more than 50% of IAM requests by 2025

As traditional security models evolve, enterprises will now rely on cybersecurity mesh to ensure complete security. Identity and Access Management has been a bit of a challenge for enterprises for some time now. Akif Khan, Senior Director Analyst, Gartner, elaborates, “IAM challenges have become increasingly complex and many organizations lack the skills and resources to manage effectively. Leaders must improve their approaches to identity proofing, develop stronger vendor management skills and mitigate the risks of an increasingly remote workforce.”

Cybersecurity mesh with its mobile, adaptive, unified access management model is expected to support more than half of all IAM requests by 2025.

  1. IAM services will be largely MSSP-driven

Considering that most organizations lack the necessary resources and expertise to plan, develop, acquire, and implement comprehensive IAM solutions, the role of managed security service providers (MSSPs) will be crucial. Where multiple functions will have to be addressed simultaneously, organizations will leverage their services.

Gartner expects 40% of IAM application convergence to be driven by MSSPs by 2023, thereby shifting power from product vendors to service partners.

  1. 30% of Enterprises will implement identity proofing tools by 2024

Vendor-provided enrollment and recovery workflows have often posed a challenge in building trust as it is difficult to differentiate genuine users and attackers. Multifactor authentication via email addresses and phone numbers has often proved to be ineffective.

Gartner predicts 30% of large enterprises will use identity-proofing tools from the beginning, embedding them into the workforce identity lifecycle processes to address these issues and make way for more robust enrollment and recovery procedures.

  1. A decentralized identity standard will manage identity data

The traditional centralized approaches have been futile in managing identity data when it comes to the three main focus areas that include privacy, assurance, and pseudonymity. A decentralized approach based on the cybersecurity mesh model and powered by blockchain ensures total privacy necessitating an absolute minimum amount of information to validate information requests.

Gartner expects the emergence of a truly global, portable decentralized identity standard by 2024 that will address identity issues at all levels – business, personal, social, societal, and identity-invisible use cases.

  1. Demographic bias will be minimized everywhere

There have been several instances of demographic bias based on race, age, gender, and other characteristics that iterated the need for document-centric identity proofing in online use cases. Face recognition algorithms became part of the ‘ID plus selfie’ to ensure identity through photo comparison of customers with the ones seen in their identity document.

However, it’s important that the face recognition process is foolproof to eliminate bias and keep damaging implications at bay. By 2022, 95% of organizations will expect vendors responsible for identity-proofing to prove that they are minimizing demographic bias.

A building block for zero-trust environments

Contrary to the traditional approach of building ‘walled cities’ around a network, cybersecurity mesh paves the path for password-protected perimeters to secure networks. Devices are allowed into the network via permission levels that are managed internally. Such an approach minimizes the risk of users’ devices or access points being hacked or compromised.

Organizations are increasingly leveraging the cybersecurity mesh as a building block to create zero trust end-to-end within the network to ensure data, systems, and equipment are securely accessed irrespective of their location. Unless verified, all connections and requests to access data are considered unreliable according to the principles of zero trust architecture.

Navigate your security landscape with Trigent

Trigent offers a multitude of solutions to support your cybersecurity initiatives. Our team of technology experts can help you level up with modern cybersecurity approaches and best practices to strengthen your IT security defenses.

Fortify your security stance with Trigent. Call us today to book a business consultation.

Top 5 Trends in the Logistics Industry to Look Out for in 2021

Logistics has been around for ages and has undergone major transformations time and again. With new advancements in technology, it continues to stretch its horizons. The burgeoning eCommerce sector has further propelled its demand. The logistics market globally is expected to touch $12,975.64 billion by 2027, at a CAGR of 6.5% for the forecast period 2020 to 2027.

Supply chain optimization technology companies Locus and Shippo recently announced $50 million in funding to expand geographically and invest in additional technology enhancements for last-mile optimization as eCommerce continues to grow globally. The eCommerce sales surged in the first quarter of 2021 by 39 percent compared to the first quarter of 2020, while the US domestic parcel market is expected to touch 100 million packages per day by 2023.

With logistics automation, IoT-enabled connected devices, and tech-driven logistics services coming into play, it’s safe to assume we are in for some significant changes in the industry. But then, change is not always bad because it brings opportunity too. In the current scenario, it has ushered in new business models and greater customer expectations. Amazon and many others are already putting customers into the habit of expecting same-day delivery. Needless to say, fast, flawless service has now become an industry standard.

There is no denying technology and changing times have sparked new trends that are all set to shape the future of transportation and logistics. While companies like Locus are leveraging technology solutions to improve visibility and on-time performance, those like FedEx are leveraging blockchain to increase their competitiveness. So let’s look at the top 5 trends that are forcing logistics companies to adjust their sail.

1. Artificial Intelligence (AI) and Machine Learning (ML)

According to a McKinsey survey, AI can help enterprises maximize their gains by more than 50 percent a year. Not surprising then, all forward-thinking organizations are now eager to adopt AI technologies. AI and ML can address problems early on and propose solutions that can help tide over challenges and improve operational efficiency. AI algorithms with the help of ML can help companies address demand fluctuations effectively. They help reduce operating costs, plan supply chain processes, and bring intelligence to administrative tasks to accelerate data-based processes. AI and ML are improving every aspect of warehousing operations, thus increasing profits. For instance, AI helps them access critical information, while machine learning helps them make sense of this information to predict and track trends and make smarter business decisions.

2. Internet of Things (IoT)

IoT sensor technology and connected IoT devices have simplified logistics chores to a great extent. From tracking shipments and inventory to vehicles and equipment, just about everything is easily accessible thanks to IoT. Modern enterprises now rely on IoT-powered container management to increase fuel efficiency, ensure preventative maintenance, and enable real-time monitoring. Drones and self-driving automated vehicles come with IoT sensors to ensure timely deliveries.
IoT startups and logistics companies are joining hands to adopt a proactive approach to container operations. Hapag-Lloyd, for instance, collaborated with Globe Tracker to come up with Hapag-Lloyd LIVE that offers powerful features like real-time GPS location, temperature information, and power-off alerts. With its fleet of around 100,000 containers equipped to serve better, this initiative will ensure enhanced supply chain transparency.

Juan Carlos Duk, Managing Director Global Commercial Development at Hapag-Lloyd, elaborates, “Customers expect more reliable supply chains, so the industry needs to change and invest sufficiently. It is imperative that we understand and fulfill our customers’ needs faster than our competitors. Inviting our customers to further shape our real-time monitoring products right from the beginning will allow them to receive products that are tailor-made for their needs – while giving us a chance to deliver the best possible service at the same time.”

3. Radio Frequency Identification (RFID)

While sensors continue to hold an important place in cargo ships, trains, and alarm systems for tracking and monitoring purposes, tags or sensors are also placed on products enabled by RFID technology. Data is sent via radio waves to be processed for tracking inventory. This is a popular labor-saving technique that allows businesses to scan tags, barcodes, and labels to get information pertaining to their containers. RFID tags have been used increasingly in the apparel sector, among many others.

The logistics industry is now leveraging RFID to get real-time visibility of goods, reduce errors, plan product locations in warehouses, and even measure temperatures in case of chemicals and medicines to ensure that the right storage requirements are met. RFID systems can pinpoint the exact location in real-time, giving logistics managers a bird’s eye view on trucks, pallets, and inventory to see things exactly the way they are across the supply chain. In sudden events or unforeseen circumstances, RFID systems work proactively by changing a delivery route.

4. EDI/API integrations

Both EDI (electronic data interchange) and API (application programming interface) are crucial for logistics companies to integrate data across communication channels. APIs, however, bring more power and flexibility to enable companies to exchange data with cloud-based apps and other digital ecosystem systems seamlessly. API integrations can be used to connect eCommerce stores with fulfillment centers to meet consumer demands successfully when same-day or next-day deliveries are becoming so popular.
Modern businesses are now exploring new possibilities by integrating EDI and API rather than choosing one over the other. They serve as a smarter solution for those who wish to modernize but are reluctant to give up on their traditional EDI solutions. In fact, the allure of an integrated platform is simply impossible to resist. It allows companies to upgrade their legacy systems and evolve into an environment that facilitates end-to-end visibility to conduct business rapidly.

5. Disruptive technologies

Technology adoption in warehouse automation globally is expected to grow from 8 percent in 2019 to 45 percent by 2030. Supply chain and logistics companies worldwide are accelerating digital transformation initiatives to make their operations more responsive. Disruptive technologies are now taking over every sphere of logistics, positively impacting businesses and those who run them.

83 percent of those participating in a survey by MHI in collaboration with Deloitte believed digital supply chains would become the predominant model in just five years. Says John Paxton, CEO of MHI, “Supply chain resilience has never been more important. Companies that made investments in digital technologies prior to the pandemic were more prepared and able to adapt, survive, and even thrive during this disruption. They will also be ready when the next crisis inevitably hits.”

Some of the top technologies that are making waves and helping organizations brave new storms include:

Blockchain – Relatively new but extremely powerful, blockchain is helping industry leaders induce transparency into their business. It facilitates safe transactions through an irrefutable decentralized ledger system and ensures quicker approvals and clearance. Blockchain with its trustless peer-to-peer network increases efficiency, reduces human error, and prevents fraud. For companies that are committed to enforcing digital initiatives, blockchain should be on the cards.

Robotics – Robotics play a significant role in increasing the speed, productivity, and accuracy of supply chain processes while ensuring that human jobs stay intact. Rather than replacing humans, they play a collaborative role to increase overall efficiency. For instance, collaborative robots offer assistance to humans in picking up, packing, and placing goods as required. On the other hand, autonomous mobile robots can help pick up goods and transport them to storage facilities. There are software robots that can do mundane, repetitive tasks to allow human workers more time to focus on chores that need human intervention. Logistics companies are leveraging Robotic Process Automation (RPA) for managing simple clerical tasks in areas like order management and after-sales service to reduce overhead costs and eliminate human error.

Related: Automated pricing operations powered by RPA helped a leading 3PL improve its revenue by 40%

Predictive analytics – Predictive analytics adoption, which currently stands at 31 percent, is expected to grow to 79 percent in the next 3-5 years. A good 43 percent of respondents plan to up their spending on predictive and prescriptive analytics to more than $ 10 million. Predictive analytics drives supply chain companies towards resiliency, helping them manage inventory, maintenance, pricing strategies, and forecasts.

Predictive analytics helps choose faster routes based on traffic, distance, weather, fuel consumption, and vehicle condition. It also helps anticipate maintenance of equipment and vehicles to minimize downtime. It forecasts demand accurately across any logistics network using historical data and market analysis data. It also helps companies adjust their prices based on need. Demand forecasts also help supply chain managers maintain an optimal level of inventory to ensure that demand is met at reduced costs by storing stock at appropriate distribution centers.

Cloud Technology – Software-as-a-service products hosted in public clouds are now a given, considering public cloud solutions are easier to implement. They allow logistics companies to leverage pay-per-use models, thereby necessitating low capital investment. Companies do not have to pay for the hefty cost of maintaining the IT infrastructure and yet get the security and scalability that the cloud offers.

Logistics companies are now leveraging cloud integrations to collect data from management systems, collaborate, and communicate to build process efficiencies and garner better business outcomes. Cloud-integrated logistics is not confined to time or space and gives greater freedom and accessibility that we desperately need today.

Sharpen your digital edge with Trigent

Trigent, with its decades of experience in the logistics sector and a process-driven approach, has been helping supply chain leaders and their ecosystem partners respond intelligently to market disruptions. Our technology experts help create lasting value by giving you keen insights into market trends and empowering you to adopt the latest innovations. Our solutions are custom-made to help you manage diverse aspects of transportation and logistics with amazing ease.

Call us today to book a business consultation.

References

Transforming Patient Care with EHR Integration

The one term that you get to hear very often in healthcare settings is Electronic Health Record (EHR), a digital version of a patient’s report. Created in real-time, EHR makes patient information easily accessible to authorized users in a secure manner. For efficient use and management of EHRs, healthcare organizations are now relying on EHR integration. 

Given the rigors and stress associated with healthcare, the need for automation solutions is increasing. There are several administrative tasks such as processing billing requests and appointment scheduling too other than delivering care to patients. The paperwork piles up over a period of time leaving healthcare professionals struggling with heaps of unstructured data. The need for an integrated healthcare information system is constantly being felt to bring structure and efficiency to the managed care continuum. This is where EHR comes into play. 

EHR integration helps address multiple care concerns in one go and allows patients to receive care from convenient healthcare organizations and services. Such is its demand that the global electronic health records market now stands at USD 26.8 billion1 in 2020 and is predicted to grow at a CAGR of 3.7% from 2021 to 2028.

Even those organizations wanting to implement a direct-to-consumer telehealth solution are now looking for ways to have a successful EHR integration. Modern patients now place equal emphasis on convenience as they do on quality and cost. In this modern age of consumerism, the focus is now on delivering complete care to patients while streamlining workflows. The pandemic has also given telehealth a solid boost and many view it as a valuable means for seeking healthcare. 

All in all, there’s a lot happening on the healthcare front and the one thing that will greatly alleviate the pressure on healthcare systems is EHR integration.

The many benefits of EHR

Those in healthcare would agree documentation offers enormous scope for efficiency. EHR enables healthcare organizations to maintain structured data while keeping a tab on the ‘who, what, when, where, and how’ aspects of clinical data. It offers several benefits some of which include:

  • It minimizes workload and helps provide integrated patient care
  • It provides integrated data that is easily accessible to authorized users 
  • It minimizes errors and facilitates better management of all records
  • It can even recommend medication based on past records and insights collected from multiple sources
  • It ensures quick and efficient electronic data exchange that allows better communication and leads to more fruitful interactions 
  • It reduces waiting times by providing patients access to integrated healthcare online
  • It improves collaboration between different stakeholders while ensuring better patient engagement

You may choose appropriate tools to integrate data from local or other data sources within a private cloud or local network to ensure successful EHR integration. There are other cloud-based solutions as well that you may want to consider. These are integration platforms as a service (iPaaS) that integrate data from diverse sources including web-based streaming data sources and standard databases offering an efficient, cost-effective means to EHR integration.

There are proprietary tools too that are often customized to be used for specific business purposes and are usually stable and reliable. Those who wish to have complete control on their data in-house but do not want to use proprietary and expensive enterprise integrated healthcare solutions, often opt for open-source tools.

EHR integration challenges

Now that we know the benefits of EHR integration and ways to achieve it, you will still need to cross the many hurdles that could stand in your way. It is important to figure out strategies to overcome the challenges and ensure your EHR integration actually delivers value.

Let’s delve deeper to understand the important ones.

Interoperability – While attaining it may seem like a herculean task, it remains a top area for improvement considering that organizations experience interoperability-related challenges at multiple levels. The number of connected devices continues to grow necessitating data security measures for a satisfactory user experience. While compiling and integrating data, HIPAA compliance needs to be factored in regardless of the diversity of data and data sizes. Data standardization is therefore necessary or else you will continue to struggle with the different data silos that come with interoperability challenges. There has to be a collaboration between external and internal parties such as quote providers and EHR vendors like Epic, Allscripts, and Cerner where they agree upon a common set of standards to address these challenges.

Data security – Data sharing can often be a cause of concern as it may lead to a breach in data security. Organizations are now leveraging cloud computing to manage data silos and ensure strict governance pertaining to data security. Access to specific data is provided for specific durations while being HIPAA compliant at all times.

HL7 integration – IT teams often struggle to keep pace with healthcare professionals who are usually too tied up to work in collaboration. This can delay HL7 integration. IT groups use the HL7 interface to process data in an easy-to-interpret format. But due to delays and gaps in coordination and collaboration, assembling the critical interfaces as per the HL7 standards becomes extremely challenging. Poor HL7 integration semantics can cause distorted data and migrating to a new EHR may result in the loss of some amount of previous data such as the medical history of patients.

Get ready for some groundwork

Although EHR integration does get complicated at times, there are simple and effective ways to overcome the challenges. We have new technologies to help us improve clinician experiences. You need to analyze your objectives, ensure timelines, and review the current technological state of your organization. You also need to document the current state and identify the gaps before you set out on your EHR integration journey.

Data documentation and gap analysis are in fact crucial milestones you need to touch on to make any further progress on this road. You must evaluate data architecture and assess workflows to devise a new data delivery design. You must also define testing phases to authenticate composite and designed workflows before the actual go-live.

It’s always a good idea to involve the teams that are going to use the EHR. How one professional uses it can be completely different than how others use it and can have an impact on their work too. Merely changing the system is of no use unless all users align to the changes and know how to comply with the correct and standard workflow.

Last but not the least, make sure you have technical support every step of the way. The technology landscape is evolving so rapidly that some technologies and use cases are maturing rather quickly. Onsite EHR go-live support is a great way of staying abreast of new technologies and ensuring a successful EHR integration.

Telehealth integration

As per a recent survey, 86% of doctors said the rise of telehealth increased their interoperability and integration challenges while more than 30% of doctors think the lack of integration with the EHR is an important reason why they may abandon telehealth after the pandemic. Microsoft announced its alliance with Epic Systems not long ago to help users with an integrated Teams experience within EHR clinical workflows. Considering that the Forrester survey findings have also pointed towards poor integration between virtual visit solutions and EHR workflows as a major deterrent, the said partnership aims to hopefully iron out issues and add value.

As the demand for telehealth continues, it makes sense to integrate it into the EHR system to optimize clinical workflows. The more recent telehealth solutions can be easily integrated into common EHR systems to ensure quality care and enhance interoperability. The merging of these capabilities is enabling organizations to provide patient care through a single workflow.

An integrated telehealth solution makes the whole experience akin to an actual visit to the clinic. It helps patients as well as care providers and reduces the clinician burden. It eases documentation for healthcare providers while saving patients a considerable amount of travel time.

David West, MD, medical director of health informatics at Nemours Children’s Health System confirms, “It’s opened up a great opportunity to be more consumer-centric, to understand the kind of inconvenience and difficulty that even coming to the clinic sometimes brings to families.”

Improve care delivery with Trigent

At Trigent, we hope to create a connected ecosystem for you where patients, caregivers, and healthcare providers can rely on electronic health records for better care coordination. Our domain expertise allows us to work closely with healthcare stakeholders to alleviate interoperability issues, reduce clinician burden, and improve efficiencies.

EHR integration is an important decision and our team of experts would be more than happy to help you create the roadmap for its success and deliver care in more meaningful ways.

Call us today to book a consultation.

References

  1. https://www.grandviewresearch.com/industry-analysis/electronic-health-records-ehr-market

How to build and monitor a Telegram bot with AWS Lambda & SNS – A comprehensive guide

There was a time only a tech-savvy person could understand and build a bot, now bots are everywhere. Building a bot is no longer a complex process, and a Telegram Bot is the easiest one. At the core, Bots are third party applications that run in Telegram and help publish messages to the Telegram group.

Telegram bots can be used to enrich chats by integrating content from external services. They can also be used for sending you customized notifications/news, alerts, weather forecasts and so on.  Telegram bots can also be used to accept payment from other Telegram users. 

This blog explains the complete process of how to build a Telegram bot and monitor using AWS services. Here, the AWS Services used are AWS Cloudwatch, SNS, and Lambda. The messaging service used is Telegram. The Cloudwatch alerts are notified on the Telegram group, where everyone who has a Telegram account can join and receive the alerts. The functional specification flow is as given below:

Amazon Simple Notification Service (SNS) is a web service which allows you to publish messages from Cloudwatch logs and immediately deliver them to the subscribers(Lambda function, which gets triggered and pushes the messages on the Telegram Bot).

To deliver your notification to a Telegram chat, you will not be able to simply integrate the SNS topic with Telegram Bot API through an HTTP/S endpoint. Instead, you will have to create a simple Lambda function which calls the Bot API and forwards the notifications to a Telegram chat. The procedure is as detailed below.

Forwarding SNS Notifications to Telegram Chat

To kickstart this procedure, you need to first create a Telegram bot. These are nothing but Telegram accounts that are operated by software instead of people. Here in our case, the Telegram bot will be operated by a Lambda function which sends a notification to Telegram chat on behalf of the bot. This communication is unidirectional, which means that although the bot sends a message to you, it does not process any messages that it receives from you.

The SNS notifications can be forwarded to a Telegram chat by following the below steps:

  1. Create a new Telegram bot.
    • In the Telegram app, type and search for @BotFather. Next, press the Start button (alternatively, you may send the /start command). Once this is done, send the /newbot command and follow the few easy steps to create a new Telegram bot. The BotFather will generate an authorization token for the new bot. This token is a string which resembles something like 123456789:ABCD1234efgh5678-IJKLM. This is required for sending requests to the Telegram Bot API.
    • In the Telegram app, search the name of the bot that you had created. Then, press the Start button (you may also send the /start command). Write down any text message to chat with your bot. For, e.g., write ‘Hello’.
    • Now, execute the Bot API call to retrieve the ID of your chat with the bot. In the given command, replace <token> with the value of the authorization token that you had received from the BotFather.
      curl ‘https://api.telegram.org/bot<token>/getUpdates’ | python -m json.tool
      The output of this will give your chat id.
  2. Go to https://console.aws.amazon.com/sns/home to open Amazon SNS Console. Create a new SNS topic at the AWS region of your choice.
  3. Go to https://console.aws.amazon.com/lambda/home and open the Lambda Management Console. Now, switch to the same AWS region where you had created your SNS topic. Create a new Lambda function with the IAM role as “Executing the basic Lamda function reading the Cloudwatch logs”. 
  4. The following function will execute the sendMessage method of Telegram Bot API and help forward the SNS messages (notifications) to a Telegram chat.

Sample code in python

import json

import os

import logging

from botocore.vendored import requests

# Initializing a logger and settign it to INFO

logger = logging.getLogger()

logger.setLevel(logging.INFO)

# Reading environment variables and generating a Telegram Bot API URL

TOKEN = os.environ[‘TOKEN’]

USER_ID = os.environ[‘USER_ID’]

TELEGRAM_URL = “https://api.telegram.org/bot{}/sendMessage”.format(TOKEN)

# Helper function to prettify the message if it’s in JSON

def process_message(input):

    try:

        # Loading JSON into a string

        raw_json = json.loads(input)

        # Outputing as JSON with indents

        output = json.dumps(raw_json, indent=4)

    except:

        output = input

    return output

# Main Lambda handler

def lambda_handler(event, context):

    # logging the event for debugging

    logger.info(“event=”)

    logger.info(json.dumps(event))

    # Basic exception handling. If anything goes wrong, logging the exception    

    try:

        # Reading the message “Message” field from the SNS message

        message = process_message(event[‘Records’][0][‘Sns’][‘Message’])

        # Payload to be set via POST method to Telegram Bot API

        payload = {

            “text”: message.encode(“utf8”),

            “chat_id”: USER_ID

        }

        # Posting the payload to Telegram Bot API

        requests.post(TELEGRAM_URL, payload)

    except Exception as e:

        raise e

5. Memory (MB): 128 MB
Timeout: 5 sec
Environment variables: set the CHAT_ID and TOKEN environment variables of your Lambda function (use the values from Step 1).
For example:

6. Publish the new version of your Lambda function. Copy the function ARN (along with the version suffix) from the top of the page.

7. Open the SNS topic in Amazon SNS Console. With the ARN in the previous step, create a new subscription for the AWS Lambda protocol.

8. Open your SNS topic in the Amazon SNS Console and publish a test message.
The message will be delivered to your Telegram chat with your bot.

Once the above configuration is done, set the Event Metrics and create the Alarm associated with the Metric. Henceforth, if a similar situation occurs, an alert notification will be sent to the Telegram Bot, which in turn gets cascaded to the group.

Here’s a sample notification for reference:

{

    “AlarmName”: “High CPU on Test Server”,

    “AlarmDescription”: “Created from EC2 Console”,

    “AWSAccountId”: “525477889965”,

    “NewStateValue”: “ALARM”,

    “NewStateReason”: “Threshold Crossed: 1 datapoint [99.6666666666667 (15/02/20 09:21:00)] was greater than or equal to the threshold (80.0).”,

    “StateChangeTime”: “2020-02-15T09:22:34.928+0000”,

    “Region”: “US East (Ohio)”,

    “OldStateValue”: “OK”,

    “Trigger”: {

        “MetricName”: “CPUUtilization”,

        “Namespace”: “AWS/EC2”,

        “StatisticType”: “Statistic”,

        “Statistic”: “AVERAGE”,

        “Unit”: null,

        “Dimensions”: [

            {

                “value”: “i-0e8f79e0801648253”,

                “name”: “InstanceId”

            }

        ],

        “Period”: 60,

        “EvaluationPeriods”: 1,

        “ComparisonOperator”: “GreaterThanOrEqualToThreshold”,

        “Threshold”: 80.0,

        “TreatMissingData”: “”,

        “EvaluateLowSampleCountPercentile”: “”

    }

}

Note: Ensure that the Lambda function is provided with proper permissions to pick the message from the SNS topic.

This concludes the case of notifying the Cloudwatch logs monitoring. The same arrangement can be used for the Cloudtrail logs monitoring the API calls, as well.

FHIR – The Winning Edge for Successful Patient Engagement

The emergence of new technologies has brought along opportunities as well as challenges. Their proliferation into the world of healthcare has left professionals grappling with changing regulations, interoperability issues, and loads and loads of inconsistent, unstructured data.

We are up for a significant shift, and Gartner expects 35% of healthcare delivery organizations to have shifted workflows outside the EHR to pursue better efficiency, experience, and outcomes by 2023. We need ways to weave patient data into the healthcare fabric seamlessly. The one issue that we continue to experience repeatedly is interoperability with a sea of wearable devices, further adding to the chaos.

Even bigger organizations are constantly updating their technology landscape to keep up with changing times and demands. Lyniate, the enterprise known for its leading interoperability solutions, recently announced the acquisition of Datica Integrate and the launch of its new cloud-hosted fully managed data integration solution, Lyniate Envoy.

Erkan Akyuz, chief executive officer at Lyniate elaborating on the acquisition, says, “Our acquisition of Datica Integrate extends our customers’ ability to effortlessly connect and aggregate the data from multiple systems of record through FHIR. This is critical because as regulatory compliance continues to drive global industry trends, healthcare organizations will need adaptive integration support that will complement standards from HL7.”

Health stakeholders are now pinning their hopes on Fast Health Interoperability Resources (FHIR) to tide over interoperability and data-sharing challenges. FHIR serves as the bridge to patient information, claims, medical records, and all such things required regularly to make accurate clinical choices and deliver quality care.

FHIR works incredibly well for clinicians and patients and has their back with seamless, on-demand information exchange. In a day and age when we want data to communicate and converse with each other – be it from hospitals, clinics, patient portals, databases, and insurance plans – some kind of standardization is necessary to establish a solid ground for dialogue and exchange. FHIR is this ground that nurtures best practice standards and raises the bar for patient engagement.

So let’s look at its role critically and understand why it holds the key to patient engagement and much more.

FHIR is omnipresent

Just about everyone agrees on the tangible benefits FHIR offers to the world of healthcare. Everyone from healthcare vendors to federal organizations that need to share and exchange clinical information regularly relies on it. FHIR enables a cohesive healthcare customer experience by helping them provide consistent interoperability and patient-focused, data-driven care.

FHIR removes the gaps in an information exchange system and uses standardized APIs instead of creating plug-and-play applications. These applications can be easily plugged into any EHR to allow users to access information without sifting through large data volumes. This applies to accessing concrete details too, be it about a patient or a treatment.

FHIR also helps patients connect with healthcare service providers without making them go through a bunch of portals. In 2020, the global wearable medical devices market was worth USD 16.6 billion, continuing to grow in the coming years. A CAGR of 26.8% from 2021 to 2028 highlights the increasing focus on fitness and a need to monitor health and lifestyle habits at all times.

Expectations from FHIR integration will continue to rise with the growing demand for seamless data transfer. FHIR will enable users to obtain data from health apps and devices to facilitate analytics and preventive care. . FHIR plays a significant role in providing a comprehensive picture of a patient’s health that goes a long way in creating better care management programs. Since patients can also access this information, it ensures transparency and trust.

Technology advancements with FHIR

Small snippets of data or ‘resources’ that can be built on top of normalized data types represent clinical domains such as treatments, medications, diagnoses, etc., within EHRs. Health Level 7, the organization that develops standards in healthcare, has developed FHIR as a draft data standard.
As an HL7 standard, FHIR also simplifies healthcare information exchange across the ecosystem, paving the path for quick data access and interoperability. API-powered FHIR integration is just what we need to redefine patient experience and enable better collaboration across stakeholders.

It is beneficial for app developers too. Although FHIR cannot directly provide the necessary aspects required to write apps for EHRs, it helps them translate clinical data into components used in the apps. FHIR brings several benefits such as scalability, performance, usability, and data fidelity to developers to create FHIR apps that can be easily connected to any FHIR-enabled EHR or clinical solution.

As per insights from a recent study, only 24% of healthcare companies use application programming interfaces (APIs) to scale, yet FHIR APIs are expected to become widespread by 2024.

Value-based care

As healthcare providers continue to put in more efforts to provide value-based care, the fast-evolving government regulations, consumer demand, and competition demand a high level of interoperability among all stakeholders. FHIR provides the means not just to minimize errors but also reduces data silos and possibilities for fraud.

FHIR helps address gaps in care and information and keeps a tab on patient transitions as they move on from one healthcare provider to another. In times of health emergencies, this information can save lives.

Better collaboration between providers and payers

Patients depend on both as part of their health maintenance regime. FHIR standardization eases friction between the two in the preauthorization process itself, which has often been a pain point for all concerned. Thanks to a common-standard API, medical data can be obtained from the medical record software after raising a preauthorization request. Authorizations today occur in near real-time transcending beyond traditional clinical limitations.

Red flags to enable preventive care

As collaborative care becomes the norm, patients can now take the necessary preventive measures to avert an illness. As per a study published in The Lancet Digital Health journal, data from 47,000 Fitbit users in 5 U.S. states helped them predict and accelerate response to flu outbreaks. It goes on to demonstrate how good interoperability can be for everyone. It triggers a chain of reactions, all contributing towards health and better care.

An older person, for instance, getting early signs of flu can be at a greater risk. A physician or a care manager would prescribe anti-flu medications on being alerted about the symptoms. On the other hand, the patient may want to plan and reschedule things; for, e.g., he can avoid meeting an old friend or visiting grandkids. This is just a small demonstration of how interoperability facilitates preventive care in the connected world.

FHIR is the building block every healthcare organization needs today. FHIR implementation is fast, and the best integration engines allow developers to build a simple interface in just a single day. However, what is challenging is to ensure patient privacy at all times so that there are no breaches or violations. The industry needs to collaborate and work together to get the most out of FHIR integration.

Give your patients the FHIR edge with Trigent

Help your patients get smart about healthcare choices. With years of experience in the healthcare sector, we can help you improve patient care across all your applications. Our technology experts will automate and optimize the flow of information within your system with successful FHIR adoption.

Allow us to help you build care pathways with data and interoperability. Call us today to book a consultation.

Can Salesforce IoT Cloud Fill the Customer Experience Gap?

With the onset of the pandemic, organizations worldwide fast-tracked their digital transformation endeavors overhauling their internal tech stack and data capabilities. An immediate need to move physical operations online largely propelled the process. From closing sales deals over business dinners, we had quickly moved to engage with clients in digital spaces.

Among the many challenges, the pandemic ushered in the one that daunted every organization was ensuring a stellar customer experience against all odds. Salesforce is helping enterprises combat modern challenges in a digital-first selling world with Salesforce IoT cloud solutions that can help them soar and serve their customers better.

Salesforce known for its cutting-edge solutions has been consistently deploying emerging innovative technologies like the Internet of Things (IoT) to empower them. IoT is driving business growth by enabling real-time management of critical systems across industries. It comes as no surprise that the global IoT cloud platform market is all set to cross USD 5262.7 million by 2025.

The high demand for automation across sectors has contributed to the growth of the IoT-connected machines market. By 2027, the global IoT connected machines market is predicted to touch USD 1.3 trillion with North America holding a dominant position with its 2019 revenues standing at USD 91 billion.

Explains Warren Wick, EVP AMER Commercial Sales and Chief Revenue Officer1, Sales Cloud, “Over the past year, we held more than six million calls with customers to understand what they needed to be successful as they worked to transform their business with more urgency than ever before. We’ve reimagined Sales Cloud to guide every company as they rethink the digital sales experience, from leads to coaching to processing revenue.”

Enterprises are now generating 21% more sales leads every day in 2021 as compared to the previous year thanks to Salesforce. There are several success stories to tell when it comes to Salesforce and the many organizations it has been helping worldwide to drive growth and offer a better customer experience. With IoT Cloud, Salesforce is also helping them bridge the customer experience gap. We will tell you how.

The IoT edge from Salesforce

IoT is an ecosystem; one where physical objects are connected across geographies through an IP address that connects them via the Internet. The devices connect, communicate, and help users come up with real-time insights and analytics to improve business outcomes. Salesforce has been offering IoT services through Salesforce IoT Cloud, Salesforce IoT explorer, and Salesforce Einstein services, to facilitate data collection and analysis.

As per a survey conducted by Forbes Insights in collaboration with Intel2 involving 700 executives from diverse industries, it was observed that practically all the industries had witnessed significant improvements in several areas including customer experience.

Salesforce IoT Cloud connects devices, apps, sensors, software, etc. to collect contextual data and give a better understanding of the customer journey. This enables enterprises to engage with customers and help them better with proactive customer support. While many have been investing in IoT adoption, their success rate varies greatly. But those who have leveraged the Salesforce platform have been able to integrate the data obtained from IoT into their CRM systems to reimagine the way they serve, sell, and promote. Most importantly, it has helped them take a step further towards their customers closing the experience gap in the most meaningful manner.

Customer experience has always been looked upon as a critical factor for enhancing customer satisfaction, brand loyalty, and revenues. Salesforce understands this well and offers a world of benefits to its users. The top ones include:

Seamless connectivity between devices and users

The profiles of customers are linked to the devices they use and this creates seamless connectivity to streamline operations and respond to events in real-time. Tesla’s self-driving cars are a classic case in point and set an example as to how much you can achieve with IoT.

General Motors with its crisis assistance services came as a savior during hurricane Dorian wherein it could help those trying to escape the hurricane with real-time direction, free calls, routing to shelter and basic amenities, an in-vehicle WiFi hotspot, and much more.

Real-time analysis based on context

Without customer context, it would be impossible to analyze past behaviors and take remedial action in real-time. Machine learning plays a big role in providing it. Data collected from diverse locations and devices give a realistic picture of what’s happening and where taking into account customer history, service history, and location.

Opportunities to serve better

With so much information at hand, you get to know exactly how the products are performing, whether they are due for maintenance, are there any new updates, is the warranty about to expire, etc. Salesforce IoT Cloud helps you manage all of this with the help of predefined rules that are orchestrated based on performance metrics.

The Sales and Support teams are instantly notified if the product fails to perform as per the expected standard. This kind of data helps in predicting behaviors while providing opportunities to enhance customer retention.

Offers a low-code, user-friendly platform

The fact that Salesforce employs low-code ensures that enterprises don’t have to recruit dedicated staff or a data scientist to manage IoT-related processes. A few clicks and you get all the information you need.

With the right triggers and responses in place, IoT takes away the stress and sends data to relevant platforms. A simple act like generating a lead form for a customer whose product is about to fail can have a positive impact on the customer experience while ensuring a substantial reduction in costs.

A win-win for all

A proactive approach strengthened by the extraordinary capabilities of Salesforce IoT Cloud enables you to understand your customers and engage with them in more meaningful ways. Salesforce allows you to export your IoT data in whichever format you want. It is easy to integrate into diverse business environments and there are multiple use cases that are currently being powered by IoT.

Salesforce Einstein with the help of AI technologies helps teams across departments like sales, marketing, and IT become more predictive and proactive when it comes to offering a stellar customer experience. Salesforce IoT Cloud empowers enterprises with IoT-driven tools and data-driven solutions to build trust and fill the customer service gap efficiently.

As Victor Abelairas, GM of Tridium Innovation at Honeywell Connected Enterprise explains, “Our sellers were able to continue their sales process virtually without skipping a beat. But more importantly, we were able to empower the rest of the company to stay engaged with the sales team and know what was happening with customers at all times, without having the day-to-day interaction in the office that they were used to. At the end of the day, we want to provide a better customer experience by understanding our customers more holistically than we would have otherwise.”

Deliver a better customer experience with Trigent

Our team of Salesforce consultants can help you integrate Salesforce IoT Cloud within your business environment to help you respond faster and serve better.

They understand exactly what it takes to enhance productivity and improve revenues. They can help you understand the many nuances of Salesforce IoT Cloud right from IoT implementation to customization to create engaging customer experiences.

Call us today to book a consultation and discover infinite possibilities with Salesforce IoT Cloud adoption.

References

  1. https://www.expresscomputer.in/news/salesforce-reimagines-sales-cloud-to-drive-growth-in-a-sell-from-anywhere-world/74233/
  2. https://www.forbes.com/sites/insights-inteliot/2018/08/24/how-iot-is-impacting-7-key-industries-today/?sh=7ad9ef9e1a84

Enable Transparent Tracking with NextGen Technologies for Cold Chain Logistics

Even as globalization has made the world a smaller place, the physical separation of the different regions still remains an important reality, especially when it pertains to the movement of goods. The greater this physical separation, greater are the odds of the consignment getting damaged.

This is even more true when it relates to the transportation of perishable goods. Hence, efficient cold chains have become an essential part of the modern supply chain to transport vital, sensitive cargo over great distances and through diverse climatic conditions.

For the range of supplies labeled as perishables, particularly pharmaceuticals and food (produces), quality expires with time as they maintain chemical reactions, which can mostly be alleviated with lower temperatures. Cold chain logistics have evolved with the growing demand for temperature-controlled logistics to transport consumable goods over great distances safely.

It takes coordination and time to move a shipment efficiently. Every delay can have negative consequences. To ensure that the loads do not become compromised or damaged at any point during this process, businesses in the food, medical and pharmaceutical industries are increasingly banking on the cold chain.

The challenges of cold chain transportation

In addition to the usual risk elements that plague our regular supply chains, cold chain logistics has unique issues, such as rising freight costs, product sensitivity, and growing regulatory obstacles.

The recent reports of over 12,000 vaccine doses spoiling due to fluctuations in the truck temperature are evidence of some of the main challenges faced by the industry today. According to the Department of Health and Human Services, the majority of 21 shipments of the Moderna COVID-19 vaccine sent to Michigan were unusable as they got too cold during transit.

The incident has, however, brought clarity to the fact that fleet managers need a better way to access and manage real-time information. The need for real-time data to manage deliveries with efficiency and precision is ever increasing. The insights drawn from this data can help fleet managers, drivers, and businesses work together towards the best outcomes.

The numbers linked to food recalls and losses are also staggering. In 2008, a single recall cost the food companies over $500 mn in settlements. Also, over $161 billion worth of losses were reported in 2010 due to food waste. A precise process to track and trace processes with new technologies such as blockchain, IoT, big data and AI can reduce or potentially eliminate waste and recalls. This can be done by ensuring safe and well-prepared supply chain operations, advanced disposal mechanisms for contaminated food batches, and timely deliveries.

The need for supply chain visibility

Supply chain visibility is crucial to both companies and customers today. According to popular research, 94% of customers are more likely to be devoted to a freight company that offers complete supply-chain transparency. Also, about 39% of consumers say they would willingly switch to a more transparent company if offered the chance.

This trend has some big brands implementing technology such as Blockchain to trace and track every activity across their supply chain. Real-time tracking with RFID enables tracking of tagged objects, creates a system of connected devices that continuously transmit data about their location, product condition, and more.

Given the highly dynamic and unique nature of the cold chain challenges, fleet managers require technologies that have fast information processing capabilities. It should also be able to digest streams of data from million sources at the moment and also be agile enough to acclimate to evolving situations.

Digital Twin is a new, powerful software technique built upon in-memory computing. It has recently emerged with the ability to meet real-time data requirements and is cost-effective to implement, thanks to the Internet of Things (IoT). It helps fleet managers boost their situational awareness by identifying and tackling delivery challenges.

A logistics management system with real-time dashboards, timely reports, and better contextual information can make cold chain management and monitoring easier. Leveraging cloud-based systems equipped with real-time predictive analytics would help identify risk and provide opportunities to improve logistics efficiency.

Reducing cost with real-time cold chain monitoring

A well-run supply chain enhances customer service, saves money, and reduces transit time. The savings don’t come easy, though. They can only be accomplished through some digital transformation in the existing system. It requires some incremental improvement in processes along with a proactive risk-management approach.

Real-time monitoring can help logistics companies eliminate one of the most significant pain points of cold chain logistics – spoilage. Monitoring shipments in real-time and instantly flagging issues such as temperature excursions, hardware/coolant malfunctions, or deviations from handling protocols can help prevent damage in transit. 

While reducing spoilage with a better refrigeration system and managing transportation costs with multi-modal shipments is an option, this involves many hidden costs. Compliance mandates, labor, spare parts, weight, and several other factors contribute to the intricacies of maintaining the cold chain shipping costs.

The use of real-time data enables real-time analytics and response. It provides the opportunity to not only prevent cold chain risk but to eliminate it outright. It helps run a reliable and leaner cold chain taking off the weight of process and quality management with automation. 

The hybrid combination of all accessible data, constant connectivity, robust monitoring devices, and analytics that support data-driven improvements in logistics operations embodies the pinnacle of cold chain management and monitoring systems. Though small, real-time shipment process intervention and monitoring will be vital to your overall logistics efficiency plan.

Although it is logical to think of cost reductions from the bottom-up, the effort to evolve needs to be top-down. A digital transformation of your legacy system will help support the more extensive landscape for your business if it is used right, as in any tool.

Automate your cold chain logistics with Trigent

With a highly experienced team of technology experts having over decades of experience in TMS solutions, Trigent helps revamp your legacy systems to drive revenue and efficiency. We combine the best disruptive technologies, analytics, and trade intelligence to create custom-made solutions to overcome your supply chain challenges. 

We help our customers increase their market value and visibility with seamless integration of the latest technology solutions. Our solutions help you cater to diverse load requirements, optimize routing, market best rates, gather real-time location data, weather forecast & utilization of space, among others.

Build your next-gen cold chain logistics solutions with us. Call us today to book a business consultation.

Salesforce Data Migration Best Practices

Salesforce, a leading cloud application provider, boasts of a $2-billion annualized run rate with its steadily growing industry-cloud revenue. If you are on the verge of building your digital future with Salesforce data migration, you must know that you need to prepare for it. Yes, it may be one of the best decisions you ever made, and the whole migration thing may seem like a cakewalk, but not without unless you are ready for a bit of groundwork and planning.

Data migration as part of a Salesforce project is critical as you can’t afford to lose any data. Besides, it is a one-time activity that could cascade into a nightmare if things go wrong. Not to forget the perennial risk of jeopardizing sensitive customer data, which you simply cannot afford at any cost.

The right way to Salesforce data migration is therefore getting it right the very first time. Having said that, data migration is a huge market, and the global market size is expected to touch $10.98 billion by 2025 at a CAGR of 18.37% from 2020-2025.

According to the Lemongrass 2021 Legacy-to-Cloud Survey, 40 percent of companies are moving legacy systems to the cloud for the sake of securing their data despite the challenges that cloud migration and adoption may bring along. Twenty-seven percent have cited savings as their primary motivation for migration, while 11 percent wanted to migrate for the sake of maintaining data access.

No matter what your reason is, Salesforce data migration is a big decision, and you must put some serious effort into planning for it. We have a few pointers in place, though, to help you through it. Read on.

The initial prep work

We urge you to go through the steps mentioned below to get acquainted with the process and address the critical areas for successful Salesforce data migration.

  • Divide your work – There will be multiple service areas, and it’s a good idea to dedicate a fair amount of time to each one. So if you decide to allocate about two weeks to each one and you have six areas to consider, you can expect it to be a 3-month long project. While this is just an example, and the actual timelines may hugely vary, having a timeline always helps stay within your budgets and manage expectations from different areas well.
  • Know what’s in store in AppExchange – The AppExchange is replete with tools, add-ins, and apps that can help you with different tasks such as data cleaning, data imports, data validation, etc. There is a solution for literally every need; all you need to do is explore and choose the ones that best match your requirements.
  • Streamline your data model – An organization evolves continuously, and your new data model should reflect its journey leaving no room for unnecessary custom objects, entities, and other things that now serve no purpose. It makes no sense in migrating data that is redundant or of little value.
  • Review the process at different junctures – Now that you have a timeline in place, would it not be better if you keep checking how far you have come and if there is a better way to do things? The very principle of the agile framework is reviews that can lead to adaptations or improvisations for better results. For this reason, too, you must know the many tools available to you to reduce manual work and speed up the process.
  • Just name it – ‘What’s in a name’ you would say, and we say ‘everything’! Although old fields will get migrated, the naming convention may have changed, and the field names could now be stored in lower case instead of upper case, and so on. Make sure you have a clear API naming convention since data analysts will need them all the time, and having a straightforward naming convention makes their work so much easier. You need to do this early on since these names cannot be changed once they are assigned to workflows and process automation.
  • Get a feel of the new system – You need to be familiar with different fields. You need to understand the relationships between domains, formula fields, workflows, etc. Understand the core of the new model and see how other fields relate to one another.
  • Small things matter – The format you choose to upsert date fields, the monitoring of email addresses during migration, merging duplicates are all essential tasks. An email is an important form of communication, and you certainly would not want to mess it up by having two login credentials for one contact. These can create unnecessary clutter and lead to a humongous waste of time.
  • Remember the lessons – Knowing where you go wrong in the migration process is important, and you might as well document it for future course correction. You need to set milestones to measure your success frequently.

A few things to remember

In case of data migration from one Salesforce instance to another, you might as well want to retain a couple of licenses of the old instances just in case you encounter a problem with the new one. The old instance can help investigate issues and ensure that the record ownership is assigned correctly in the new system.

Also, monitor the amount of space you are consuming during migration so that you have enough time at hand to purchase additional space.

It is crucial to keep users and team members in the loop. They should be informed about the cut-off date, and there should be a team of pilot users ready to test over during the weekend when major data migration is underway. Developers would also prefer to know things in advance so that they are prepared to test before you decide to roll out the instance.

There are times when the data loader executes without any errors, but that doesn’t mean it is entirely devoid of hiccups in the long run. You may want to consider getting sanity testing from Salesforce so that you know all types of users will get the same flawless experience after the migration.

Last but not least, don’t forget to disable active workflows and triggers. Imagine how embarrassing it would be if incorrect emails got sent to thousands of customers simply because you forgot to disable the active workflows that sent them?

And a few bumps in the road…

Data is the driving factor for any business, and it must remain untarnished during migration. There can be situations wherein the data quality post-migration is not satisfactory, or there is a mismatch between migrated data and data on legacy applications. These situations can be avoided with proper planning, paying attention to changes in data types, and using correct formats for data storage.

In rare situations, there can be a possibility of data loss too during migration in the case of mandatory or non-mandatory fields. Data for non-mandatory fields can still be recovered and updated, but data recovery for mandatory fields may be impossible unless retrieved from backup database or audit logs.

You need to factor in the downtime window, too, in case of high data volumes. All in all, there can be a few unpleasant bumps that you need to tide over with the right preparation and migration strategies. Standardizing data used in a legacy system, cleaning the data before migration, and rechecking constraints, procedures, and complex queries can help you transition to the new system smoothly in no time.

Accelerate your business value with Trigent

We at Trigent enable you to adopt digital solutions and build the right customer engagement models to help you achieve better business outcomes and enhance user experience. We have the expertise and experience to partner with you to successfully implement and integrate Salesforce offerings at your enterprise successfully. What we promise is high returns on your Salesforce investments.


Call us today for a business consultation.