Trigent Software, a Pioneer in Software Development for IT Businesses: GoodFirms

Trigent software goodfirms interview

There is everything with Trigent Software that a successful software development company holds to obtain remarkable market growth and mark customer footprints for long, from happy employees to happy customers. How? Let us get it in the words of Chella Palaniappan, the Senior VP of Trigent Software, Inc.

Trigent Software, Inc is a US-based software development company that provides digital engineering and IT services. Established in 1995, Trigent partners with its clients across its value chain, enabling them to design, build, deliver, and maintain their products and services that help them rank higher in the industry. The company helps its clients to achieve their desired goals through enterprise-wide digital transformation, modernization, and absolute optimization of their IT environment. The company’s decades of experience and deep knowledge of working in different domains deliver transformational solutions to enterprises, SMBs, and ISVs.

In an interview with GoodFirms, Chella Palaniappan, the Senior VP of Marketing & Client Services in Trigent Software, Inc., discussed the story behind the company’s establishment and his role to take it to success.

The interview starts with Palaniappan sharing that he looks after the company’s client engagement matters in Enterprise Software Development, Product Development, Cloud Integration, and Quality Engineering  Services. The honorable VP closely works with their clients in North America to ensure the company’s ODC execution and offshore initiatives are smooth and efficient. 

The company’s CEO – Bharat Khatau, and other pillar founders have started Trigent Software with a vision to provide quality IT services to global businesses. The aim behind its establishment has always been to transform them through customized digital solutions by improving their operational productivity, efficiency, and technology, reducing complexity in business, and increasing their bottom line. Moreover, Trigent has created over 600 software products in the market for small, medium, and large enterprises, along with developing patented products in the semantic internet space.

Chella Palaniappan advocates the in-house team model in the company. It means everything from planning and execution to delivery and support. All tasks are executed within Trigent’s premises.  Clients get a clear idea about the progress of their projects and other details from a responsible and talented pool of over 500 members composed of project managers, designers, developers, QAs, maintenance, and help desk – all under the same roof. The company comes up with the right customer engagement model. It offers an onshore model and hybrid engagement model depending upon the requirements and budget of the clients.

Throwing light on the company’s track record, he speaks of its stellar success in the development world. Along with developing 600+ projects and having 6 US patents, Trigent owns several trade secrets that prove the credibility of its high-tech resources. 

The company works with the same level of care and diligence to make the engagement a success.  The cutting-edge solutions, strategic insights, and execution of excellence are recognized worldwide. The recognition for enterprise software by Zinnov in 2020 and IoT service in 2021 proves the company’s excellence. “Our mission is to help our clients in “Overcoming Limits” of competitiveness, productivity, technology complexity, time, and budget constraints,” he adds. 

The client review below is another way to know more about how the company treats its clients. 

Trigent software goodfirms interview

According to Chella Palaniappan, the customer retention rate in Trigent Software, Inc is 88%. The company has been the trusted partner to many businesses from manufacturing, banking, retail, education, healthcare, media, transportation, logistics, insurance, financial services, and hi-tech industries. One of the lasting relationships with their client counts for more than 12 years. 

He admits that Trigent offers next-gen future-ready applications for the new normal using AI/ML, cloud-native applications, and augmented reality mobile apps. State-of-the-art quality engineering services like school safety systems and business benefits from patented technology as “Fast Rules Selection Engine” (FRSE) combine more than 25 years of company experience to provide a unique business advantage. 

The customer satisfaction rate of the company is always higher. Toll-free sales lines or chat services on their website and direct access to the team through phone, email or slack channels are supported to cater to the client issues and queries. The different pricing models are facilitated to the clients that run under client time and material fees. Managed services model is always available at a fixed annual contract fee. 

The company is flexible enough to charge its minimum budget up to the bottom line of $25,000.  However, projects for millions of dollars are also accomplished by the company with repeat businesses and referrals.  Undoubtedly, Trigent Software, Inc ranks among Massachusetts and America’s top software development companies

“We continue to invest in our people and technology to stay in tune with the pace of technology innovation and the resulting disruptions in the ecosystem. Trigent will partner with companies as they look to navigate the uncertainty and strike a balance between investing successfully in new tech and maximizing value from current infrastructures,” he concludes the interview. 

You can view the detailed interview on the company’s page on GoodFirms.

About GoodFirms

GoodFirms is a Washington, D.C.-based maverick B2B research and reviews firm that aligns its efforts in finding web development and web design service agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.

Author

  • Anjana Sadanandan works as Senior Manager - Marketing at Trigent. She has a strong marketing communication background and has worked with several multinational organizations.